Term
| These counseling styles are about patient education |
|
Definition
| Informational and content counseing |
|
|
Term
| What are some patient factors that help a patients ability to retain information? |
|
Definition
-Familiarity of HL
-Positive results
-Prior expectation of results
-younger age |
|
|
Term
| What are some patient factors that hinders a patients ability to retain information? |
|
Definition
-No prior experience with hearing loss
-Unexpected results
-Negative results
-Different emotional state when recalling information than when receiving information
-Older age |
|
|
Term
| What are some mode of presentation factors that help information retention by patients? |
|
Definition
-Simple, easy-to-understand format
-Small amount of information
-Information presented first
-Categorization of information
-Verbal and written information presented together
-Specific information provided |
|
|
Term
| What are some mode of presentation factors that hinders information retention by patients? |
|
Definition
-Complex format
-Large amount of information
-Information that is presented last
-Non-categorization of information
-Presentation of information in verbal or written form only
-General information provided |
|
|
Term
| What are some practitioner factors that help information retention for patients? |
|
Definition
-Use of simple vocabulary and sentence structure
-Knowledge of parent/patient interests and level of understanding
-Calm manner
-Underscoring of important points
-Sensitivity to cues signaling patient lack of understanding |
|
|
Term
| What are some practitioner factors that hinder information retention for patients? |
|
Definition
-Use of scientific jargon and complex sentence structure
-Lack of awareness of parent/patient interests
-Over-anxious manner
-No underscoring of important points
-No sensitivity to cues regarding parents’/patients’ understanding |
|
|
Term
Content Trap:
-If audiologists are not careful, information provided to patients may be __-___ and not address their underlying ___/___ or informational needs…
-___ ___ information, ___ ___ information, or both |
|
Definition
| ill-timed; motives/ emotions; Poorly timed; too much |
|
|
Term
Frequent pitfalls that hinder patient education:
-Using words our patients ___ ___
-Explaining more ___ than patients can remember
-Conveying information ___ to patients’ questions
-Failing to ask if information is ___
-Providing information without helping patients ___ it to their lives |
|
Definition
| don’t understand; detail; unrelated; understood; apply |
|
|
Term
| Doing something with the information |
|
Definition
|
|
Term
| What information cannot wait at a hearing aid orientation? |
|
Definition
-Hearing aid insertion/removal
-Wear schedule
-Overnight storage
-Recommended follow up
-Battery safety |
|
|
Term
| What information can wait at a hearing aid orientation? |
|
Definition
-Battery insertion/removal (perhaps)
-Cleaning, moisture guards
-Basic troubleshooting
-Basic maintenance
-Telephone & other devices
-Possible use of HAT
-Insurance, loss & damage, loaner devices |
|
|
