Term
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Definition
| Conflict refers to situations where people have disagreements on certain matters due to differences in their opinions. Conflict can often lead to arguments and tension between various stakeholder groups. |
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Term
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Definition
| Directors are the senior members of staff who have been elected by shareholders of a company to run the business on their behalf. |
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Definition
| External stakeholders of a business do not form part of the organisation but have a direct interest or involvement in the actions of the organisation. Examples include customers, suppliers and the government. |
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Term
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Definition
| Internal stakeholders of a business are members of the organisation, i.e. the employees, shareholders (who own the business), managers and directors of the business. |
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Term
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Definition
| Managers are the people responsible for the day to day running of a business or a department within a business. They are accountable to Directors and responsible for their staff teams. |
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Term
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Definition
| Pressure groups are a type of special interest group which consists of individuals with a common concern who seek to place demands on organisations to act in a particular way or to influence a change in their behaviour. Examples include Greenpeace and People for the Ethical Treatment of Animals (PETA). |
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Term
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Definition
| Shareholders, also known as stockholders, are the people who own shares in a private or public limited company, i.e. they are the part-owners of a company. |
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Term
Special interest group
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Definition
| SIG refers to the organisation of people who have a common interest, such as the protection of the global environment, and collectively act to achieve that interest by swaying public opinion and support, lobbying government policy and influencing business behaviour. |
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Term
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Definition
| Stakeholder mapping is an analytical tool developed by Johnson and Scholes which places different stakeholder groups into quadrants depending on their relative levels of power and interest in an organisation. |
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Term
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Definition
| Stakeholders are individuals or organisations that have a direct interest (known as a 'stake') in the activities and performance of a business. Examples of stakeholder groups include shareholders, employees, trade unions, customers, financial investors, suppliers, managers and the government. |
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