Shared Flashcard Set

Details

Therapeutic Techniques
Communication Techniques in Nursing
20
Communication
Professional
08/31/2013

Additional Communication Flashcards

 


 

Cards

Term
Using Silence
Definition
Term
General Lead
Definition
Yes
Uh hmmm
I follow what you said
nodding
Term
Giving Recognition
Definition
Good Morning, Mr S.
I noticed that you've combed your hair
You did a great job in group this morning.
Term
Offering Self
Definition
I'll sit with you awhile.
I'll stay here with you.
I'm interested in how you feel.
Term
Giving Broad Openings
Definition
What would you like to talk about?
What are you thinking about?
Where would you like to begin?
Term
Offering General Leads
Definition
Go on.
And then
Tell me about it.
Term
Placing the event in Time or in Sequence
Definition
What seemed to lead up to...?
Was this before or after...?
When did this happen?
Term
Making Observations
Definition
You appear tense.
I notice that you're biting your lips.
I notice you get uncomfortable when...
Term
Encouraging Descriptions of Perceptions
Definition
What is making you feel anxious?
What is happening?
What does the voice seem to be saying?
Term
Encourages Comparison
Definition
Was this something like..?
Have you had a similar experience?
Term
Restating
Definition
Patient: I can't sleep. I stay awake all night.

Nurse: You have difficulty sleeping?
Term
Reflecting Thoughts
Definition
Patient: My brother was always treated special.
Nurse: Sounds like you think your brother was spoiled?
Term
Reflecting Feelings
Definition
Patient: My brother spends all my money and has the nerve to ask for more.
Nurse: This causes you to feel angry.
Term
Focusing
Definition
Tell me about your pain.
What is your greatest concern right now?
Term
Exploring
Definition
Tell me more about that.
What kind of work?
Term
Giving Information
Definition
My name is...
My purpose in being here is...
I'm taking you to the...
Term
Seeking Clarification
Definition
I'm not sure that I follow
What would you say is the main point of what you said?
Term
Presenting Reality
Definition
I see no one else in the room.
That sound was a car backfiring.
Your mother is not here. I'm a nurse.
Term
Verbalizing the Implied
Definition
Patient: I can't talk to you or to anyone.
Nurse: You feel that no one understands?
Term
Summarizing
Definition
You've said that...
During the past hour you and I discussed...
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