Term
|
Definition
| active process of receiving information and examining one's reactions to the messages received |
|
|
Term
|
Definition
| periods of no verbal communication among participants for therapeutic reasons |
|
|
Term
|
Definition
| repeating to the patient what the nurse believes is the main thought or idea expressed |
|
|
Term
|
Definition
| directing back to the patient his or her feelings, ideas, questions, or content |
|
|
Term
|
Definition
| asking the patient to explain what he or she means or attempting to verbalize vague ideas or unclear thoughts of the patient to enhance the nurse's understanding |
|
|
Term
|
Definition
| questions or statements to help the patient develop or expand an idea |
|
|
Term
|
Definition
| encouraging the patient to select topics for discussion |
|
|
Term
|
Definition
| discharge of energy through the comic enjoyment of the imperfect |
|
|
Term
|
Definition
| providing information; helpful in health teaching |
|
|
Term
|
Definition
| asking the patient to verify the nurses understanding of what the patient is thinking or feeling; has the potential to clarify confusing communication |
|
|
Term
|
Definition
| underlying issues or problems experienced by the patient that emerge repeatedly during the nurse-patient relationship |
|
|
Term
|
Definition
| presentation of alternative ideas for the patients consideration relative to problem solving. |
|
|
Term
|
Definition
1.look for what is behind the words and pay attention to nonverbal cues
2.be aware of your own non-verbal responses
3.show you accept what the person is saying
4.relate what you have heard back to the person
5.ask exploratory or clarifying questions |
|
|
Term
| Things to Avoid during Communication |
|
Definition
1. Don't generalize and avoid talking about your own experiences
2.avoid evaluating or judging the other
3.avoid giving opinions, offering advice, and problem-solving
4.avoid explaining or interpreting the other's behavior
5.Avoid asking "Why" questions. |
|
|
