Term
never ask ____ questions
a) when
b) where
c) how
d) why |
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Definition
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Term
| best responses always give client more____ |
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Definition
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Term
it is ok to ask yes/no questions
True or False |
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Definition
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Term
| never promote ____ or _____ behavior from the client |
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Definition
| defensive or confrontational |
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Term
| therapeutic communication benefits client's health status in 3 ways |
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Definition
| gives information, controls pain, investigates feelings |
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Term
| Phases of the Helping Relationship (4) |
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Definition
1. preinteraction phase
2. introductory phase
3. working phase
4. termination phase |
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Term
| Preinteraction phase of the Helping Relationship |
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Definition
nurse:
-reviews pt information
-considers areas of concern
-develops plan for interaction |
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Term
| Introductory Phase of the Helping Relationship |
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Definition
-open the relationship
-clarify problem
-structure and formulate contract |
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Term
| Working Phase of the Helping Relationship |
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Definition
-explore and understand thoughts and feelings associated w/problem
-facilitate and take action |
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Term
| Termination Phase of Helping Relationship |
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Definition
-accept feelings of loss
-end relationship without feelings of anxiety or dependence |
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Term
| Behaviors that indicate Caring (6) |
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Definition
1)provision of information
2)relief of pain
3)spending time with clients and families
4)promoting client autonomy (giving power to client)
5)anticipating needs
6)treating client in courteous manner |
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Term
| keep ___, ___ and ____ open |
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Definition
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Term
characteristics of therapeutic relationship (15)
TERRCCCCAGFSSHH |
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Definition
1.rapport
2.trust
3.empathy
4.respect
5.compassion
6.acceptance
7.genuineness
8.concreteness
9.confidentiality
10.flexibility
11.self-awareness
12.hope
13.humor
14.silence
15.crying |
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Term
| Components of the Communication Process (4) |
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Definition
1.sender
2.channel
3.receiver
4.feedback |
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Term
| Modes of Communication (7) |
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Definition
1. verbal messages
2. nonverbal messages
3. facial expressions
4. posture
5. gestures
6. touch
7. physical appearance |
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Term
| Factors Influencing Communication (4) |
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Definition
1. perception
2. cultural context
3. space and distance
4. time |
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Term
| Types of Space and Distance (4) |
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Definition
1. intimate
2. personal
3. social
4. public |
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Term
Therapeutic Communication Techniques
Providing General Leads
(examples)
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Definition
"And then what?"
"Where would you like to begin?"
"Perhaps you would like to talk about.." |
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Term
Therapeutic Communication Techniques
Being Specific and Tentative
(examples)
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Definition
"Rate your pain on a scale of 1-10"
"You seem unconcerned about your diabetes" |
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Term
Therapeutic Communication Techniques
Using Open Ended Questions
(examples)
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Definition
"I'd like to hear more about that"
"Tell me about..."
"How do you feel now?" |
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Term
Therapeutic Communication Techniques
Seeking Clarification
(examples)
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Definition
"I'm not sure I understand what you're saying"
"Would you tell me more?" |
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Term
Therapeutic Communication Techniques
Offering Self
(examples)
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Definition
"We can sit here quietly for awhile. We don't need to talk unless you'd like to."
"I'll stay with you until your daughter arrives." |
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Term
Therapeutic Communication Techniques
Reflecting
(examples)
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Definition
Client- "Do you think I should tell my husband?"
Nurse- "You seem unsure about telling your husband" |
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Term
Therapeutic Communication Techniques
Summarizing and Planning
(examples)
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Definition
"Tomorrow afternoon we may explore this further"
"During the past half hour we have talked about.." |
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Term
| Guidelines for Documentation (13) |
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Definition
-date and time
-timing
-legibility
-permanence
-accepted terminology
-correct spelling
-signature
-accuracy
-sequence
-appropriateness
-completeness
-conciseness
-legal prudence |
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Term
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Definition
1. cognitive knowledge
2. affective disposition (emotions)
3. psychomotor (skills) |
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Term
| Stating Outcomes for Teaching/Learning |
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Definition
-state the "client will"
-reflect a measurable activity
-add conditions/modifiers to clarify how behavior will be performed
-specify time by which learning will have occured |
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