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Therapeutic Communcation
Chapter 2
14
Nursing
Undergraduate 3
01/25/2012

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Term
Paraphrasing
Definition
listening to speaker, then repeating what was said using different words
Term
5 Reasons for Paraphrasing
Definition
1. a check for the listener
2. a check for the speaker
3. builds rapport
4. focuses on the patient
5. keeps the patient talking
Term
Empathize
Definition
conveying understanding of another persons feelings
Term
Feeling words
Definition
words that express emotional feelings rather than just cognitive thoughts
Term
Sympathy
Definition
Sharing pain with the sufferer; a nonprofessional situation
Term
Cognitive
Definition
of thought, factual knowledge, thinking skills
Term
Empathy-Sympathy-Judging
Definition
Use Empathy, NOT Sympathy or Judging
Term
Open-ended question
Definition
a question that cannot be answered simply but encourages further discussion
Term
Close-ended question
Definition
a question that can be answered simply and that does not encourage further discussion
Term
Communication sequence
Definition
paraphrasing (with use of nonverbal language). then empathizing, then asking open-ended questions.
Term
3 most common social errors
Definition
1. Giving Advice
2. Talking about yourself
3. Saying you know how the other person feels
Term
Receiving feedback (4)
Definition
thanking the giver, paraphrasing the giver, seeking clarification, and discussing how you can change
Term
Giving Feedback
Definition
starting with the positive, being specific, focusing on behavior, knowing your motives, being immediate, and being private
Term
Boundaries
Definition
limits, professional distance
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