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Theories of Relational Communication
Theories of Relational Communication
50
Communication
Undergraduate 2
11/18/2010

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Term
Three Assumptions of Expectancy Violation Theory
Definition
1. Our interactions are driven by expectations.
2. Expectations are learned.
3. Evaluation of deviance driven by reward valence.
Term
Process of EVT Arousal
Definition
Deviation occurs. Physiological or cognitive arousal occurs. Reward valence is evaluated.
Term
Threat Threshold of EVT
Definition
How much joking you can take, how much screaming you can handle
Term
Nine Violations of EVT
Definition
1. Criticism
2. Relationship escalation
3. Relationship de-escalation
4. Uncharacteristic behavior
5. Support and Confirmation
6. Transgressions
7. Acts of Devotion
8. Acts of Disregard
9. Acts of Inclusion
Term
Expectations of Assumption 1 of EVT
Definition
1. Pre-interactional expectations
2. Interactional expectations
3. Predictive expectations
4. Prescriptive expectations
Term
Dramatism: Definition of Self
Definition
Self is not carried from situation to situation.
Term
Dramatism: Parts of the Front
Definition
1. Idealization
2. Concealment
3. Maintenance of expressive control
4. Mystification
Term
Dramatism: Idealization
Definition
We all want to make the perfect impression
Term
Dramatism: Concealment
Definition
the act of suppressing errors and mistakes, the dirty work, and uphold mystique
Term
Dramatism: Maintenance of Expressive Control
Definition
Performer improvs the script, attempts to appear comfortable, or overcomes poor planning
Term
Dramatism: Front space and Back space
Definition
Front: place where performance is given
Back: place where performance is knowingly contradicted
Term
Dramatism: 7 aspects of Team Communication
Definition
1. Discouraging individual public stands
2. Avoiding open disagreement
3. Giving impression of individually reaching joint decision
4. Filling in / Covering for others' mistakes
5. Excluding loose cannons (unpredictable members)
6. Maintain clear audience/team lines
7. Agree to follow director
Term
Relational Maintenance: Confirmation
Definition
1. Recognize that the other exists
2. Respond relevantly to other's message
3. Accept other's experience
4. Treat other personally
Term
Relational Maintenance: Disconfirmation
Definition
Not recognizing, not responding relevantly, rejecting other's experience, treating other impersonally
Term
Relational Maintenance: Intimate Currencies
Definition
1. Positive verbal statements
2. Self-disclosure
3. Listening
4. Facial Expression
5. Touch
6. Sexuality
7. Aggression
Term
Relational Maintenance: Economic Currencies
Definition
1. Gifts
2. Money
3. Food
4. Favors
5. Services
6. Time together
7. Access rights
Term
Relational Maintenance: Why Problems Arise
Definition
Two people are not matched, so there is lacking common understanding.
Term
Relational Maintenance: The Key
Definition
The act must be interpreted as intended.
Term
Relational Maintenance: Keep a relationship...
Definition
1. in existence
2. in satisfactory condition
3. in state of connectedness
4. in repair
Term
Relational Maintenance: Basic Relational Maintenance Skills
Definition
1. Positivity
2. Openness
3. Assurances
4. Social networks
5. Sharing tasks
Term
Relational Maintenance: Sibling intimacy goes up with a sense of:
Definition
Equality, Rapport, Self-disclosure, Friendship
Term
Relational Maintenance: Sibling maintenance
Definition
1. Sharing tasks
2. Confirmation/Validation
3. Visits
4. Humor
5. Aggression
6. Role Modeling
7. Similarity
Term
Relational Maintenance: Sibling maintenance
Definition
1. Sharing tasks
2. Confirmation/Validation
3. Visits
4. Humor
5. Aggression
6. Role Modeling
7. Similarity
Term
Relational Maintenance: Romantic Relational Maintenance
Definition
1. Conflict management
2. Advice
3. Joint activiites
4. Humor
5. Not flirting with others
6. Religion
Term
Conflict
Definition
an expressed struggle between at least two interdependent parties who perceive
Term
Conflict pt.1
Definition
incompatible goals
Term
Conflict pt. 2
Definition
scarce resources
Term
Conflict pt. 3
Definition
and interference from other in achieving one's goals
Term
Conflict: Benefits
Definition
clear the air, solve problems, role regeneration
Term
Two directions of the Conflict Handling Styles square
Definition
x-axis: cooperativeness
y-axis: assertiveness
Term
Conflict Handling Style: Competing
Definition
good for sales, law, sports
trouble listening
Term
Conflict Handling Style: Compromising
Definition
halfway on both scales
always a win/loss together
Term
Conflict Handling Style: Accomodating
Definition
super adaptive
can get run over, abused, forgotten
Term
Conflict Handling Style: Avoiding
Definition
shut down when conflict arises
hardest style to engage with
Term
Conflict Handling Style: Collaborating
Definition
looking for a win/win situation
adding to the size of the pie of resources, but exhausting
Term
Conflict: Critiques
Definition
1. May vary by context
2. Compromise and Collaboration can blend together.
3. Avoidance may really be a gift, not negative
Term
Conflict: How to Manage it
Definition
1. Avoid the topic
2. Prevent the argument
3. Withdrawal - physically leave
Term
Conflict: Difficult conversations
Definition
1. We all have different info than the people we interact with
2. We make different interpretations
3. Our conclusions reflect self-interest
Term
Increasing anxiety after intimacy can lead to
Definition
Conflict-provoking behavior
Term
Conflict-provoking behavior can lead to...
Definition
conflict or negative feedback
Term
Increasing anxiety after Conflict can lead to...
Definition
conciliatory behavior
Term
Conciliatory behavior can lead to...
Definition
Intimacy or negative feedback
Term
Magical ratio of Conflict
Definition
5 aspects of positivity for every 1 negative
Term
Forgiveness:
Definition
reaching out to someone to give them support and clarity
Term
Forgiveness produces positive benefits within...
Definition
the forgiver especially
Term
External and Internal attributions
Definition
Ext: an outside circumstance
Int: nature of the person
Term
Hargrave's definition of Forgiveness
Definition
cease to feel resentment against the offender
Term
Why forgive? (Kelley)
Definition
1. Love
2. Well being, of self too
3. restore the tie
4. other's action shows they are sorry
5. reframe the act from int. to ext.attribute
Term
Strategies of Forgiveness
Definition
Indirect: Go back to normal with a hug or touch
Direct: verbalizing "I forgive you"
Conditional: "I forgive you, but you cheated, so never talk to her again"
Term
Dialectical tensions in Forgiveness
Definition
1. Mercy vs. Justice
2. Remembering vs. Forgetting
3. Herat vs. Mind
4. Trust vs. Risk
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