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THCTT Chapter 8 - Vocabulary
Management Essentials
44
Culinary Art
10th Grade
04/22/2014
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Term
action plan:
 Definition
A strategy of steps to carry out so that a problem does not recur.
Term
bias:
 Definition
A tendency toward a particular perspective or idea based on prejudice.
Term
child labor laws:
 Definition
Offer additional protections for children and youth in the workplace.
Term
complainant:
 Definition
The person with a complaint, usually in regards to harassment.
Term
cover letters and résumés:
 Definition
Letters that show a person's interest in a job, accompanied by an outline of their experience and education.
Term
cross-training:
 Definition
When employees learn the functions of another job within the operation.
Term
cultural tendencies:
 Definition
A term to describe the fact that many groups of people have common beliefs, such as religion, or share common ways of acting that produce tendencies to act in certain ways based on their beliefs and habits.
Term
discrimination:
 Definition
Making a decision based on a prejudice.
Term
diversity:
 Definition
The great variety of people and their backgrounds, experiences, opinions, religions, ages, talents, and abilities.
Term
empathy:
 Definition
The act of showing understanding and sensitivity to someone else about a situation.
Term
employee manual:
 Definition
Contains general information about employment, including company policies, rules and procedures, employee benefits, and other topics related to the company.
Term
employee performance appraisal:
 Definition
A formal evaluation of a person's work performance over a specific period of time.
Term
Equal Employment Opportunity Commission (EEOC):
 Definition
Enforce laws that ensure everyone, regardless of race, age, gender, religion, national origin, color, or ability/disability, gets a fair chance at any job opening.
Term
ethics:
 Definition
A set of moral values that a society holds. They are typically based on the principles of honesty, integrity, and respect for others.
Term
exempt positions:
 Definition
Positions not covered under the Fair Labor Standards Act (FLSA); not legally entitled to overtime pay or the minimum wage established by the FLSA.
Term
external motivation:
 Definition
When personal drive comes from the desire to receive something, such as a reward or recognition for achieving results.
Term
goals:
 Definition
Statements of desired results.
Term
harassment:
 Definition
When slurs or other verbal or physical conduct related to a person's race, gender, gender expression, color, ethnicity, religion, sexual orientation, or disability interfere with the person's work performance or create an unhealthy work environment.
Term
harassment-free environment:
 Definition
A workplace in which complaints are handled appropriately and respect for all employees is supported on an ongoing basis.
Term
internal motivation:
 Definition
The personal drive to do the best work possible whether there are rewards or not.
Term
interpersonal skills:
 Definition
People skills; a person who possesses good interpersonal skills can generally relate to and work well with others.
Term
job application:
 Definition
A standard form filled out by anyone who wants a job in an operation; the form helps managers to get the same types of information from every interested person.
Term
job description:
 Definition
A document that defines the work involved in a particular assignment or position.
Term
mission statement:
 Definition
Refines the vision statement by stating the purpose of the organization to employees and customers. It should include what the organization intends to sell or provide and to whom, and sometimes the geographic region as well.
Term
modeling:
 Definition
Demonstrating the behavior expected from others.
Term
motivation:
 Definition
The reasons why a person takes action or behaves in a certain way.
Term
nonexempt positions:
 Definition
Positions covered by the Fair Labor Standards Act (FLSA); these employees must be paid for every hour of overtime.
Term
objective:
 Definition
A specific description or statement of what a manager wants to achieve.
Term
onboarding:
 Definition
The process that a company uses to integrate new employees into an organization.
Term
on-the-job training (OJT):
 Definition
Appropriate for teaching skills that are easily demonstrated and practiced, such as preparing menu items, operating cash registers, and using tools and equipment.
Term
organizational goals:
 Definition
Goals that focus on broad statements of what the organization as a whole wants to achieve.
Term
orientation:
 Definition
The process that helps new employees learn about the procedures and policies of the operation and introduces them to their coworkers.
Term
performance appraisal form:
 Definition
The most effective way a manager has to rate and evaluate employee performance.
Term
personal treatment:
 Definition
The ways in which managers interact with staff and the value system that governs their daily conduct.
Term
point-of-sale (POS) systems:
 Definition
These systems allow servers to enter orders and prompts for other order information.
Term
prejudice:
 Definition
A general attitude toward a person, group, or organization on the basis of judgments unrelated to abilities.
Term
professional development:
 Definition
The sum of activities a person performs to meet goals and/or to further his or her career.
Term
professionalism:
 Definition
The combination of the knowledge, skills, attitudes, and behavior a person shows while performing a job. It includes interactions with other employees, vendors, and guests.
Term
screening interviews:
 Definition
Discussions that come before a job interview. They are intended to find out whether an applicant meets the basic requirements to be considered for the job.
Term
stereotypes:
 Definition
Generalizations that individuals make about particular groups that assume that all members of that group are the same.
Term
successive interviewing:
 Definition
A series of interviews used as part of the screening process for a job.
Term
team:
 Definition
A group of individuals with different skill and experience levels who are working to complete a task or meet a goal.
Term
vision statement:
 Definition
Describes what an organization wants to become and why it exists. Vision statements aim high and are inspiring, stimulating, and exceptional
Term
workplace ethics:
 Definition
Guiding principles that effective leaders use in setting the professional tone and behavior in their operations.
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