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Management
Test One Chapters 1-4
37
Management
Undergraduate 3
08/29/2013

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Term
Define Efficiency
Definition
the means! efficiency is the means of attaining the org's goals.
Term
Effectiveness
Definition
the ends. effectiveness is the org's ends, the goals. to be effective means to acheieve results, to make the right decisions and to carry them out so that they achieve the org's goals
Term
Name the 7 challenges of being an exceptional manager
Definition
Manage for competitive advantage, manage for diversity, managing for information technology, Manage for globalization, manage for ethical standards, manage for sustainability, manage for your own happiness
Term
Being innovative, responsive to customers, ensuring quality and efficiency falls under what management challenge?
Definition
competitive advantage
Term
knowledge management
Definition
the implementing of systems and practices to increase the sharing of knowledge and information throughout an organization
Term
What are the four management functions
Definition
planning, organizing, leading, controlling
Term
Define planning
Definition
set goals and how to achieve them
Term
Define organizing
Definition
arranging tasks, people and other resources to accomplish the work
Term
Define leading
Definition
motivate, direct and otherwise influcence people to work hard to achieve the org's goals
Term
controlling
Definition
monitoring performance, compare it with goals and take corrective actions as needed
Term
What are the roles of the traditional management pyramid?
Definition
Top manager, middle manager, first-line manager
Term
What does the top manager do?
Definition
Make long term decisions about the overall direction of the org and establish the objectives, policies, and strategies for it
Term
What does the middle manager do?
Definition
Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first line managers below them.
Term
what does the first line manager do?
Definition
Make short term operating decisions, directing the daily tasks of nonmanagerial personnel.
Term
What does a commonweal organization offer?
Definition
offer services to all clients within their jurisdictions: Ex: military service, US postal service, Fire dept
Term
What are mutual-benefit organizations?
Definition
Voluntary collections of members whose purpose is to further the interest of members
Term
Three types of managerial roles: interpersonal roles: what are they?
Definition
figurehead, leader, liaison
Term
What role does figurehead fall into and what does a figurehead do?
Definition
interpersonal: they symbolize the organizatoins mission and what it is seeking to achieve
Term
What role does leader fall into and what does a leader do?
Definition
interpersonal: training, couseling and entoring high employee performance
Term
What role does liason fall into and what does a liason do?
Definition
linking and coordinating the activities of people and grps both inside and outside the organization
Term
Define interpersonal roles
Definition
roles that managers assume to provide direction and supervision to both employees and the organization as a whole
Term
define informational roles
Definition
roles associated with the tasks needed to obtain and transmit information in the process of managing the organization
Term
What role does monitor fall into and what does a monitor do?
Definition
informational: analyzing information from both the internal and external environment
Term
What are the three informational roles?
Definition
monitor, disseminator, spokesperson
Term
What role does disseminator fall into and what does a disseminator do?
Definition
informational: transmitting information to influence the attitudes and behavior of employees
Term
What role does spokesperson fall into and what does a spokesperson do?
Definition
informational: using information to positively influence the way people in and out of the organization respond to it.
Term
What are the three decisional roles
Definition
entreprenur, disturbance handler, resource allocator, negotiator
Term
Define decisional roles
Definition
roles associated with methods managers use in planning strategy and utilizing resources
Term
What role does entrepreneur fall into and what does an entrepreneur do?
Definition
decisional: deciding which new projects or programs to initiate and to invest resources in
Term
what role does a disturbance handler fall into and what does a disturbance handler do?
Definition
decisional: managing an unexpected event or crisis
Term
what role does a resource allocator fall into and what does a resource allocator do?
Definition
decisional: assigning resources between fxns and divisions, setting the budgets of lower managers
Term
what role does a negotiator fall into and what does a negotiator do?
Definition
Decisional roles: reaching agreements between other managers, unions, customers, or shareholders
Term
What three skills do exceptional managers need? Robert Katz
Definition
technical, conceptual and human skills
Term
What are the three historical perspectives?
Definition
classical, behavioral an quantative
Term
What are the contemporary perspectives?
Definition
systems, contingency and quality management
Term
What are the three historical perspectives?
Definition
classical, behavioral an quantative
Term
What are the contemporary perspectives?
Definition
systems, contingency and quality management
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