Term
|
Definition
-Communication between 2 people
- requires feedback
- it does not have to be face to face
-it does not have to be intentional
-it always has an affect
-it doesn't have to use words
-it is affected by context
-it is affected by noise
|
|
|
Term
|
Definition
Noise
S -Message- R
Noise |
|
|
Term
|
Definition
-Physical (Environment)
-Social (Church, Classroom ect.)
-Mental |
|
|
Term
|
Definition
A source generated noise that comes from inappropriate wording or bad grammar that distracts from the message. |
|
|
Term
|
Definition
A source generated noise that comes from the speaking too fast, too slow, too loud, too soft etc. |
|
|
Term
|
Definition
Noise
S -Message- R
Noise |
|
|
Term
Causes of Receiver-Generated
Noise |
|
Definition
- Lack of Experience (Understanding)
- Emotion-Affect
- Signs |
|
|
Term
|
Definition
* Humans cannot not communicate
* Communication can be verbal non-verbal or a combination of both
* Communication contains information and context
|
|
|
Term
|
Definition
* Communication relationships can be equal or unequal
- Symmetrical (equal relationship)
- Complementary ( Unequal relationship)
*Formal (Boss, employee)
*Informal (Differance)
|
|
|
Term
|
Definition
* Communication is a process
- an ongoing series of actions
* Communication is reciprocal
* Communication is Complex
- There are lots of people involved
- Involves Dyadic Communication |
|
|
Term
|
Definition
* Communication is irreversible and unrepeatable
* Communication is a transaction
* Communication is my life |
|
|
Term
Self- Awareness
E.G. Johari Window |
|
Definition
Acceptance
Disclosure
Apprehension |
|
|
Term
|
Definition
|
|
Term
Communicaton Apprehensions
Main Causes |
|
Definition
-Introverted Personality
-Social Alienation
-Social Stratification
-Anxiety |
|
|
Term
Communication Apprehension
due to lack of confidence |
|
Definition
- bad Speech skills
-Low self esteem
-Cultural |
|
|
Term
Self Awareness
Acceptance |
|
Definition
| How Comfortable are you in your own skin |
|
|
Term
Self Awareness
Disclosure |
|
Definition
| How Vulnerable or open you are |
|
|
Term
Causes of
Apprehension
According to
McCrosky |
|
Definition
-degree of conspicuousness
- degree of evaluation
- degree of unpredictability
- prior success & Failures
-degree of disimularity |
|
|
Term
Bases of
Communication Apprehension |
|
Definition
-Context Based
-Audience Based
-Trait Based
-Situation Based |
|
|
Term
| Ways to get rid of Apprehension |
|
Definition
-Cognitive Reconstruction
* The way we Think
- Designation
* none threating enviroment
- Training
*practice
-Medications |
|
|
Term
Relationships in
Interpersonal
Communication |
|
Definition
| -Initiates, develops, and maintains relatioships |
|
|
Term
The Dimensions of
Interpersonal
Relationships |
|
Definition
-Context
-Time
-Intimacy
- Affinity
-Control |
|
|
Term
Relationship Development
Minimax Principal |
|
Definition
-Minimize loss 2 maximize gain
- Social Exchange theory |
|
|
Term
Relationship Stages
(Life Cycles of Relationships)
Knapp
Coming Together |
|
Definition
1. Initiation
2. Experimenting
3. Intensifying
4. Intergration
5. Bonding |
|
|
Term
Relationship Stages
(Life Cycles of Relationships)
Knapp
Coming Apart
|
|
Definition
1. Differentiation
2.Circumcribing
3. Stagnating
4. Avoidance
5. Termination |
|
|
Term
|
Definition
| Seek to answer how relationships become close. |
|
|
Term
Self Disclosure
Social Penetration Theory |
|
Definition
| Closeness only occurs when people in a gradually and orderly process from the superficial to the intimate. |
|
|
Term
Self Disclosure
Social Exchange Theory
|
|
Definition
| - People gage the benefits of a potential relationship |
|
|
Term
Self Disclosure
Minimax Principle |
|
Definition
Anti- Christian
-Critismims
Simplistic Theory
Not always accurate |
|
|
Term
|
Definition
| Environment in which interpersonal communication can relate |
|
|
Term
Symbolic interaction Theory
(George H. Meade) |
|
Definition
| Determines how interpersonal communication determines meaning. |
|
|
Term
Interpersonal Deception Theory
(Judee Burgoon, David Buller)
The truth bias |
|
Definition
People think they can spot a liar
- Falsification
- Conceilment
- Equivocation
we give people the benefit of the doubt
|
|
|
Term
Group Communication
The basics |
|
Definition
- A group has an identity and a common goal
- Group members have responsibility to one another
|
|
|
Term
|
Definition
1. Access to more information & incite
2. Brings different problem solving techniques
3. Enhances cognitive learning
4. Increases satisfaction on decisions
5. Helps us learn ourselves better |
|
|
Term
| Disadvantages of Group Com |
|
Definition
1. Social Loafing
2. Desent
3. Time
4. Domination
5. Group pressures
* Group Think* |
|
|
Term
|
Definition
1. Primary Group (Family)
2. Study Group
3. Therapy Group
4. Problem Solving Group
5. Decision Making Group |
|
|
Term
Small Group Model
(Diagram) |
|
Definition
Beebe & Masters
Size Vs. Relationships
2 1
3 6
4 25
5 90
6 301 |
|
|
Term
|
Definition
1. Speech Communication
2. Leadership
3. Goals
4. Norms
5. Roles
6. Cohesiveness
7. Situation |
|
|
Term
|
Definition
|
|
Term
Group Formation
Why groups form |
|
Definition
- Interpersonal Reasons- (Maslow)
-Individual and Common goals
-Interpersonal and Group Attraction
- Group Synergy
|
|
|
Term
Group Problem Solving
(Tuckman) |
|
Definition
-Forming
-Storming
-Norming
-Performing
-Adjourning |
|
|
Term
Group Problem solving
(Tubbs) |
|
Definition
-Orientation
-Conflict
-Consensus
-Closure |
|
|
Term
Group Problem Solving
(Fisher) |
|
Definition
-Orientation (Primary Tension)
-Conflict (Secondary Tension)
-Emergence
|
|
|
Term
|
Definition
-People are born Leaders
-Functional Reasons
-Situational Reasons
|
|
|
Term
|
Definition
-rely's upon experts
- can use ranking or random choices
-can use majority or minority vote
:) -Comes to a consensus |
|
|
Term
Group Think
(Irving Janis)
Causes of... |
|
Definition
1. Overestimation of the Group
2. Closed- Mindedness
3. Pressures Toward Uniformity |
|
|
Term
| Conflict Management Model |
|
Definition
|
|
Term
|
Definition
Phase Theory
Cultural Analysis
Psycho Dynamic |
|
|
Term
Organization Metaphors
(Gareth Morgan) |
|
Definition
Culture
Machine, Organization, Brain
Political System
Psychic Prison
System |
|
|
Term
|
Definition
| -Co-operative arrangement, hierarchy, with as little as two people that exist in a time and a place. |
|
|
Term
|
Definition
| Theories that deal with a persons position in an organizaton |
|
|
Term
Bureaucracy Theory
(Max Weber) |
|
Definition
| Communication in organizations should run like a flow chart of power, and authority. Communication should run through channels |
|
|
Term
Human Relations Theory
(Renis Likert) |
|
Definition
-Counters Bureaucracy Theory
1 2 - 3 4
*---------------*----------*--------------*-------------*
Exploitative, Benevolent, Consultative, Participative |
|
|
Term
Organization ID Control Theory
(Tomkins and Cheney) |
|
Definition
1. Simple (Threatening)
2. Technical (Controlling Resources)
3. Bureaucratic (Rules)
4. Conceptive (Unspoken Rules)
|
|
|
Term
Relational Theories
(Org Com) |
|
Definition
-Looks at Networks
-Says organizations are messier than flow charts
-Organizations are living and changing structures |
|
|
Term
Process of Organization Theory
(Carl Weick) |
|
Definition
-Organizations are a series of interacting activities that are based in Darwinism, Survival of the fittest.
- If an organization does not adapt it dies |
|
|
Term
|
Definition
-The way of life of group of people.
(Sense Making)
-Culture is what and organization is... not what it has |
|
|
Term
Cultural organization Theory
(Von Maanen and Barley)
Domains |
|
Definition
1. Ecological (context)
2. Differential Interaction (Connections)
3. Collective Understanding (of outside cultures)
4. Individuals- Role of people in the group |
|
|
Term
Cultural Approach to Organizations
(Geertz and Pecanowski)
|
|
Definition
-Man is an animal suspended in the web of significance he spun himself.
-We Create Culture but culture then re-creates us
(Iceburg Model) |
|
|
