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Test 1
Chapter 1-5, definitions
146
Business
Undergraduate 3
02/15/2014

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Term
Operations Management (OCM)
Definition
The business function responsible for planning, coordinating and controlling the resources needed to produce a company's goods and services
Term
Role Of Operations Management
Definition
To transform organizational inputs into outputs
Term
Customer Feedback Model
Definition
Customer feedback takes the outputs and helps create outputs and than you have performance information
Term
Value Added
Definition
The net increase created during the transformation of inputs into final outputs
Term
Efficiency
Definition
Performing activities at the lowest possible cost
Term
Manufacturing Organizations
Definition
Organizations that primarily produce a tangible product and typically have low customer contact
Term
Service Organization
Definition
Organizations that primarily produce an intangible product, such as ideas, assistance or information typically have high customer care
Term
Strategic Decisions
Definition
Decisions that set the direction for the entire company; they're broad in scope and long-term in nature
Term
Tactical decisions
Definition
Decisions that are specific and short-term in nature and are bound by strategic decisions
Term
Just In Time
Definition
A philosophy designed to achieve high-volume production through elimination of waste and continuous improvement
Term
Total quality management
Definition
Philosophy that seeks to improve quality by eliminating causes of product defects and by making quality the responsibility of everyone in the organization
Term
Reengineering
Definition
Redesigning a company's processes to make them more efficient
Term
Flexibility
Definition
An organizational strategy in which the company attempts to offer a greater variety of product choices to its customers
Term
Mass customization
Definition
The ability of a firm to highly customize its goods and services at high volumes
Term
Time-based competition
Definition
An organizational strategy focusing on the efforts to develop new products and deliver them to customers faster than competitors
Term
Supply Chain Management
Definition
Management of the flow of materials from the suppliers to the customers in order to reduce overall cost and increase responsiveness to customers
Term
Global Marketplace
Definition
A trend, in business focusing on customers, suppliers, and competitors from a global perspective
Term
Sustainability
Definition
A trend in business to consciously reduce waste, recycle and reuse products and parts
Term
B2B
Definition
Electronic commerce between businesses
Term
B2C
Definition
Electronic commerce between businesses and their customers
Term
C2C
Definition
Electronic commerce between customers
Term
Lean systems
Definition
A concept that takes a total system approach to creating efficient operations
Term
Enterprise Resource Planning
Definition
Large sophisticated software systems used for identifying and planning the enterprise wide resources needed to produce and deliver products
Term
Customer relationship management
Definition
Software solutions that enable the firm to collect customer specific data
Term
Cross functional decision making
Definition
The coordinated interaction and decision making that occur among the different functions of the organization
Term
Mission
Definition
A statement defining what business an organization is in, who its customers are, and how its core beliefs shape its business
Term
Environmental scanning
Definition
Monitoring the external environment for changes and trends to determine business opportunities and threats
Term
Core competences
Definition
The unique strengths of a business. The 5 are Workforce, Facilities, Market Understanding, financial know how, and technology
Term
Competitive priorities
Definition
Capabilities that the operations function can develop in order to give a company a competitive advantage in its market
Term
Cost
Definition
A competitive priority focusing on keeping costs low, by offering a product at a lower price compared with competing products
Term
Quality
Definition
A competitive priority focusing on the quality of goods and services. Two dimensions high performance (such as tolerances, high durability) and goods and services consistency
Term
Flexibility
Definition
A competitive priority focusing on offering a wide variety of goods and services. This encompasses product flexibility and volume flexibility
Term
Trade Off
Definition
The need to focus more on one competitive priority than on others
Term
Order Qualifiers
Definition
Competitive priorities that must be met for a company to qualify as a competitor in the marketplace
Term
Order Winners
Definition
Competitive priorities that win orders int he market place
Term
Structure
Definition
Operations decisions related to the design of the production process such as facilities, technology, and flow of goods and services through the facility
Term
Infrastructure
Definition
Operations decisions related to the planning and control systems of the operation, such as organization of operations, skills and pay of workers and quality measures
Term
Technology
Definition
Can be acquired to improve processes and maintain up to date standards and also to gain a competitive advantage
Term
Productivity
Definition
Measure of how efficiently an organization converts inputs into outputs
Term
The equation for productivity
Definition
Output/Input, this formula can be used to measure the productivity of of one worker or many, as well as the productivity of a machine etc
Term
Total productivity
Definition
Productivity computed as a ration of outputs to organizational outputs
Term
Formula for Total Productivity
Definition
Output/Input, combined everything together used vs what was produced
Term
Partial productivity
Definition
Productivity computed as a ratio of output to only one input..ex 364 pastries in 4 hrs...364/4= # per hr
Term
Multifactor productivity
Definition
Productivity computed as a ratio of output to several, but not all inputs
Term
Manufacturability
Definition
The ease with which a product can be made
Term
Product design
Definition
The process of defining all of the products characteristics
Term
Service design
Definition
The process of establishing all the characteristics of the service, including physical, sensual, and psychological benefits
Term
Steps in the product design process
Definition
Idea development (customers, suppliers and competitors), Product screening (evaluating the cost, operations and the possible marketing), Preliminary design (product prototypes, testing), and Final design
Term
Benchmarking
Definition
The process of studying the practices of companies considered to be best in class and comparing your company against them
Term
Break-Even analysis
Definition
A technique used to compute the amt of goods a company would need to sell to cover its costs
Term
Fixed costs
Definition
Costs a company incurs regardless of how much it produces
Term
Variable costs
Definition
Costs that come directly with the amt of units produced
Term
Total cost formula
Definition
F+(VC)Q..f is fixed costs, vc is variable costs, and q is the quantity
Term
Revenue equation
Definition
Revenue (selling price)Q
Term
Breakeven formula
Definition
Q=F/(sp-vc)
Term
Profit Formula
Definition
Total revenue-Total cost
(SP)Q-[F+(VC)Q]
Term
Design for manufacture
Definition
A series of guidelines to follow in order to produce a product easily and profitability
Term
DFM Guidelines
Definition
Design simplification and design standardization are important to simplifying a product
Term
Product life cycle
Definition
A series of stages that products pass through in their lifetime, characterized by changing product demands over time. Introduction, Growth, Maturity, Decline
Term
Concurrent engineering
Definition
An approach that brings together multifunction teams in the early phrase of product design in order to simultaneously design the product and the process
Term
Intermittent operations
Definition
Processes used to produce a variety of products with different processing requirements in lower volumes
Term
Repetitive operations
Definition
Processes used to produce one or a few standardized products in high volume
Term
Project process
Definition
A type of process used to make a one at a time product exactly to customer specifications
Term
Batch process
Definition
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications
Term
Line process
Definition
A type of process used to produce a large volume of a standardized product
Term
Continuous process
Definition
A type of process that operates continually to produce a high volume of a fully standardized product
Term
Process flow analysis
Definition
A technique used for evaluating a process in terms of the sequence of steps from inputs to outputs with the goal of improving its design
Term
Process flowchart
Definition
A chart showing the sequence of steps in producing the product or service
Term
Bottleneck
Definition
Longest task in the process
Term
Make to stock strategy
Definition
Produces standard products and services for immediate sale or delivery
Term
Assemble to order strategy
Definition
Produces standard components that can be combined to customer specifications
Term
Make to order strategy
Definition
Produces products to customer specifications after an order has been received
Term
Process performance metrics
Definition
Measurements of different process characteristics that tell how a process is performing
Term
Throughput time
Definition
Average amount of time it takes a product to move through the system
Term
Process velocity
Definition
Ratio of throughput time to value added time
Term
Equation for process velocity
Definition
Throughput/value-added time
Term
Productivity
Definition
Ratio of outputs over inputs
Term
Utilization
Definition
Ratio of time a resource is used to time it is available for use
Term
Efficiency
Definition
Ratio of actual output to standard output
Term
Information technology
Definition
Technology that enables storage, processing, and communication of information within and between firms
Term
ERP
Definition
Enterprise resource planning, large software programs used for planning and coordinating all resources throughout the entire enterprise
Term
Global positioning systems
Definition
A type of wireless technology that uses satellite transmission to communicate exact locations
Term
Radio frequency identification
Definition
A wireless technology that uses memory chips
Term
Automation
Definition
Using machinery to perform work without human operations
Term
Flexible Manufacturing System
Definition
A type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous
Term
Computer aided design
Definition
A system that uses computer graphics to design new products
Term
Computer integrated manufacturing
Definition
A term used to describe the integration of product design, process planning, and manufacturing using an integrated computer system
Term
Service Package
Definition
A grouping of physical, sensual, and psychological benefits that are purchased together as part of the service
Term
Supply Chain
Definition
A network of all the activities involved in delivering a finished product or service to the customer
Term
Supply chain management
Definition
coordinates and manages the activities of the supply chain
Term
Job of supply chain
Definition
Coordinating the movement of goods through the supply chain and sharing relevant info like sales forecasts
Term
Tier one supplier
Definition
Supplies materials or services directly to the processing facility
Term
Tier two supplier
Definition
Directly supplies materials or services to a tier one supplier in the supply chain
Term
Tier three supplier
Definition
Directly supplies materials or services to a tier two supplier in the supply chain
Term
Logistics
Definition
Activities involved in obtaining, producing, and distributing materials and products in the proper place
Term
Traffic management
Definition
Responsible for arranging the method of shipment for both incoming and outgoing materials and products
Term
Distribution management
Definition
Responsible for movement of material from the manufacturer to the customer
Term
Bullwhip effect
Definition
Inaccurate or distorted demand info created in the supply chain
Term
Electronic storefronts
Definition
Online-catalogs
Term
Net marketplaces
Definition
Suppliers and buyers conduct trade in a single internet based environment
Term
Electronic request for quote
Definition
An electronic request for a quote on goods and services
Term
Green supply chain management
Definition
Focuses on the role of the supply chain w/ regard to its impact on an environment
Term
Vertical integration
Definition
A measure of how much of the supply chain is actually owned and operated by the manufacturing company
Term
Insource
Definition
Processes or activities that are completed in-house
Term
Outsource
Definition
Processes or activities that are completed by suppliers
Term
Backward Integration
Definition
Owning or controlling sources of raw materials and components
Term
Forward integration
Definition
Owning or controlling the channels of distribution
Term
Make Or Buy Formula
Definition
Tc(buy)=fcbuy+(VCbuy x Q)
Term
Partnering
Definition
A process of developing long term relationship
Term
Early supplier investment
Definition
Involvement of critical suppliers in new product design
Term
General warehouse
Definition
Used for long term storage
Term
Distribution warehouse
Definition
Used for short-term storage, consolidation
Term
Postponement
Definition
A strategy that shifts production differentiation closer to the consumer by postponing final configuration
Term
Cross docking
Definition
Eliminates the storage and order picking functions of a distribution warehouse
Term
Types of cross docking
Definition
Manufacturing, Distributor, Transportation, and Retail
Term
Total Quality Management
Definition
An integrated effort designed to improve quality performance at every lvl of the organization
Term
Customer defined quality
Definition
The meaning of quality as defined by the customer
Term
Conformance to specifications
Definition
How well a product or service meets the targets and tolerances determined by its designers
Term
Fitness for use
Definition
A definition of quality that evaluates how well the product performs for its intended use
Term
Value for price paid
Definition
Quality defined in terms of product or service usefulness for the price paid
Term
Support services
Definition
Quality defined in terms of the support provided after the product or service is purchased
Term
Psychological criteria
Definition
A way of defining quality that focuses on judgmental evaluations of what constitutes product or service excellence
Term
Prevention costs
Definition
Costs incurred in the process of preventing poor quality from occurring
Term
Appraisal costs
Definition
Costs incurred in the process of uncovering defects
Term
Internal failure costs
Definition
Costs associated with discovering poor product quality before the product reaches the customer
Term
External failure costs
Definition
Costs associated with quality problems that occur at the customer site
Term
Edward Deming
Definition
Is referred to as "the father of quality control", he went on to assist Japanese companies come back after WWII. The Japanese regarded him so highly that they eventually established, the Deming prize, an annual award given to firms that demonstrate outstanding quality
Term
Robust design
Definition
A design that results in a product that can perform a wide range of conditions
Term
Contentious improvement
Definition
A philosophy of never-ending improvement
Term
Kaizen
Definition
A Japanese term that describes a notion of a company constantly improving through learning and problem solving
Term
Quality circle
Definition
A team of volunteer production employees and their supervisors who meet regularly to solve quality problems
Term
Cause and effect diagram
Definition
A chart that identifies potential causes of particular quality problems
Term
Flowchart
Definition
A schematic of the sequence of steps involved in an operation or process
Term
Checklist
Definition
A list of common defects and the number of observed occurrences of these defects
Term
Control charts
Definition
Charts used to evaluate whether a process is operating within set expectations
Term
Scatter diagrams
Definition
Graphs show how two variables are related to each other
Term
Pareto Analysis
Definition
A technique used to identify quality problems based on their degree of importance
Term
Histogram
Definition
A chart that shows the frequency distribution of observed values of a variable
Term
Quality function deployment
Definition
A tool used to translate the preferences of the customer into specific technical requirements
Term
Reliability
Definition
The probability that a product, service, or part will perform as intended
Term
Redundant Reliability equation
Definition
Rs= (reliability of 1st component)+ (reliability of 2nd component) x (probability of needing an 2nd component)
Term
Reliability equation
Definition
rs= (r1) (r2) (r3)
Term
Quality at the source
Definition
The belief that it is best to uncover the source of quality problems and eliminate it
Term
Malcolm Baldrige National Quality Award
Definition
An award given annually to companies that demonstrate quality excellence and establish best practice standards in industry
Term
ISO 9000
Definition
A set of international quality standards and a certification demonstrating that companies have met all the standards the standards specified
Term
ISO 14000
Definition
A set of international standards and a certification focusing on a company's environmental responsibility
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