Term
| What are the components of communication? |
|
Definition
Feedback
Stimulus
Filter
Message
Medium
Destination
Feedback
*** noise |
|
|
Term
|
Definition
Sending and receiving verbal and nonverbal messages.
Communication is successful ONLY when you understand the message.
Ex:Is necessary for an organization to achieve it's goals. |
|
|
Term
|
Definition
An event that creates within the individual the need to communicate.
Can be internal or external
Internal: simply an idea that roms within your mind.
External: stimuli come to you through your sensory organs, for example, your eyes and ears
Ex. an email message you just read, gossip over lunch, or the hot air generated by an overworked heating system (or colleague) |
|
|
Term
|
Definition
Our knowledge, experience, and viewpoints act as filters to help us interpret (decode) the stimulus.
Each variable acts as a FILTER in shaping a person's unique impressions of reality.
Once your brain receives a message, you interpret the message and decide how to respond. |
|
|
Term
| What is 'the Message' in communication? |
|
Definition
We formulate (encode) a verbal or nonverbal response to the stimulus
THe purpose and content of your message may be clear, but communication success also deponds on how well you know your audience and how much you adapt your message to the audience |
|
|
Term
|
Definition
We select the form of the message (medium)
Once the sender has encoded a message, the next step in the process is to transmit that message to the receiver.
The sender much choose how the message is transmitted
Oral messages might be transmitted through a staff meeting, individual meeting, telephone conversation, voice mail, podcast, coference call, videoconferencing, or even through the company grapevine.
Written messages might be transmitted through an email, a report, a blog post, a web page, a brochure, a bulletin board notice, or a company newsletter.
Nonverbal messages might be transmitted through facial expressions, gestures, or body movement. |
|
|
Term
|
Definition
The message is transmitted and then enters the sensory environment of the receiver (the destination or audience), at which point control passes from sender to the reciever. Once the message reaches the destination, you have no guarantee that communication will actually occur.
Your audience may misinterpret your message or miss it entirely.
Assuming your message is transmitted, it then becomes the source, or stimulus, for the next communication episode, and the process begins again. |
|
|
Term
| What are the three types of communication that make up an organization's formal communication network? |
|
Definition
|
|
Term
|
Definition
The flow of information from managers to their employees.
Cascading Information: Where information flows from one level in an organization down to the next |
|
|
Term
|
Definition
The flow of information from lower-level employees to upper-level employees or managers
Provides upper management with feedback about their communication, suggestions for improving the business, and information needed for decision making. |
|
|
Term
| Lateral (or horizontal) Communication |
|
Definition
Is the flow of information among peers within an organization
Through lateral communication, employees create a more cohesive work unit by coordinating work, sharing plans and activities, negotiating differences, and developing interpersonal support |
|
|
Term
| The Informal Communication network (or grapevine) |
|
Definition
Transmits information through unofficial channels within the organization.
Employees share what's happening in the company in person and online
rather than trying to eliminate the grapevine, competent managers pay attention to it and act promptly to counteract false rumors by using the FORMAL communication network. |
|
|
Term
| What are verbal barriers? |
|
Definition
Related to what you write or say
Includ: inadequate knowledge or vocabulary, differences in interpretation, language differences, inappropriate use of expressions, overabstraction, and ambiguity and polarization. |
|
|
Term
| Denotation vs connotation: |
|
Definition
| A word's denotation defines its meaning; its connotation indicates our associations with the word |
|
|
Term
|
Definition
is an expression, often shrot-lived, identified with a specific group of people
issues arise when the sender uses slang that receivers don't understand, either because they're excluded from the group or because of language differences |
|
|
Term
|
Definition
is the technical terminology used within specialized groups- sometimes called "the pros' prose."
Problems arise when we use jargon just to impress others, which can alienate people. Only use it when your audience is the people that use the jargon too.. |
|
|
Term
|
Definition
Expressions used instead of words that may be offensive or inappropriate.
Instead of saying "fired" saying instead, "let go" |
|
|
Term
|
Definition
Communication difficulties that arise from the way you act.
Ex. inapproriate or conflicting signals, differences in perception, inappropriate emotions, and distractions |
|
|
Term
| What are some verbal communication barriers? |
|
Definition
Inadequate knowledge or vocabulary
Differences in interpretation
Language differences
Inappropriate use of expressions
Over-abstraction and ambiguity
Polarization |
|
|
Term
|
Definition
Search Engine Optimization
Improving the visibility of websites in search engines |
|
|
Term
|
Definition
Joint Photographic Experts Group
A compression technique for color images |
|
|
Term
|
Definition
Voiceover Internet Protocol
Used for making internet phone calls |
|
|
Term
|
Definition
| a quick fix for a programming defect |
|
|
Term
| NonVerbal Communication Barriers |
|
Definition
Inappropriate or conflicting signals
differences in perception
Inappropriate emotions
Distractions |
|
|
Term
| Written Communication Examples |
|
Definition
Colorful brochures
Financial statements
Solicitation letters
Complex reports
Periodicals (magazines, journals, newspapers) |
|
|
Term
| Oral Communication Examples |
|
Definition
One-on-one meetings
Team meetings
Conferences |
|
|
Term
| Technology-based Communication Channels |
|
Definition
Email, phone, voicemail
Instant and text messaging
Social Media |
|
|
Term
| Communication Media Choices: Rich vs. Lean |
|
Definition
Rich:
Face to face meetings
in person oral presentation
videoconferencing
online meeting
Teleconfrencing
phone call
voice message
video
vlog
blog
microblog
report
brochure
newsletter
flier
email
IM
Text message |
|
|
Term
|
Definition
more interactive than lean media.
Have the opportunity for two way communication: the receiver can ask questions and express options easily in person
best for difficult, complex, or emotional mesages, such as decisions that people won't agree with, highly technical information, or changes that negatively affect people |
|
|
Term
|
Definition
Do not allow for many cues to complement and enrich your mesage. Written communication typically is leaner than oral communication
with little opportunity for two-way communication, lean media are one-way and static
Lean media are best for routine, neutral, simple messages, such as a regular meeting request, a weekly report, or a product update |
|
|
Term
| Avoid Legal Consequences of Communication |
|
Definition
| You can protect yourself and your company by paying careful attention to what you put in writing and what you say. A law firm suggests asking yourself, "would I be comfortable two years from now being cross-examined in federal court in front of a jury about the content of this email I'm about to send?" |
|
|
Term
|
Definition
Professional
Social
Individual |
|
|
Term
|
Definition
Defined by an organization
Academic HOnesty Policy |
|
|
Term
|
Definition
Defined by Society
Bribery is okay in some societies but is frowned upon in ours |
|
|
Term
|
Definition
Defined by a Person
What you consider somethign you won't tolerate |
|
|
