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| Identifies the point when tangible costs equal tangible benefits |
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| Identifying costs and benefits and contrasy expected tangible costs with total tangible benefits |
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| Doing things better (organizational learning) |
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-Improvement to Customer Service
-Improvement in overall perception of the firm |
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| Learning Organization vs. Organizational Learning |
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| Information systems may be used in unintended ways |
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| Used when clear assessment is not possible |
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| The extent to which a system enables people and/or the firm to accomplish goals or tasks well |
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| The extent to which a system enables people and/or the firm to do things faster, at lower costs or with relatively little time or effort |
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-5 % increase in sales
-Reduction of order entry errors |
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| Set of activities that add value thoughout the organization |
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| Process of analyzing an organization's activities to determine where value is added to products/services and what costs are incurred for doing so |
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