Term
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Definition
| the exchange of information over significant distances by electronic means. |
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Term
| Professional Telephone Etiquette |
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Definition
| all good manners, simply involves treating others cosideration |
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Term
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Definition
One that varies in pitch and intensity and covey interest in caller's need.
Hold the headpiece correctly, about 1 or 2 inches away form the mouth |
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Term
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Definition
| Speaking your words clearly and articulating carefully. |
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Term
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Definition
| Involves saying the words correctly.1. Speed should be at normal rate |
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Term
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Definition
| Involves saying the words correctly |
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Term
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Definition
| Expendable words and may consist of introductory words likes "Good morning" |
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Term
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Definition
| the purpose of screening is twofold: 1.to be sure the caller talks to the person who will be helpful.2. To ensure the provider's time with calls is efficiently managed. |
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Term
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Definition
| speaking with callers who are upset or angry . it's important to remain clam and control at all. |
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Term
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Definition
| Impaired hearing , confusion , and inability to understand procedure or technical infromation |
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Term
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Definition
| effortlessly smooth and flowing in talking, reading. |
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