Term
| The following are call exceptions that will be dispatched to patrol officers |
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Definition
a. The suspect is present or an immediate apprehension can be made;
b. There is physical evidence to be collected;
c. There is a communication problem where the Tele-Serv officer cannot determine what has occurred; or
d. The Tele-Serv Supervisor (Sergeant) deems it necessary. |
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Term
| Specific calls to be handled by Tele-Serv are as follows |
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Definition
a. Missing Persons: Tele-Serv officers will write missing persons reports from dependency shelters unless:
(1) Foul play is suspected;
(2) The victim has a serious medical or mental problem/condition; or
(3) The victim is 11 years old or younger.
b. Missing Persons Recovery: The return of Missing Persons Supplemental Reports will be handled by the Tele-Serv officers with the following exceptions:
(1) A returning missing person is 11 years old or younger (Tele-Serv will write Missing Person returns reported by dependency shelters, regardless of age);
(2) The original missing person report indicates that foul play was suspected;
(3) A returning missing person has a serious medical or mental problem/condition; and
(4) Additional charges are to be placed against a returning escaped prisoner.
c. Thefts: Tele-Serv officers will write theft reports (including rental equipment at least 14 days overdue) except when there is physical evidence, the suspect's immediate apprehension is likely, or there is enough information to identify the suspect.
(1) Tele-Serv will write a report on gas drive-offs unless physical evidence is located at the scene. Patrol officers will be dispatched to a gas drive-off with physical evidence to write a report and collect the evidence. A gas drive-off can be classified as either Fraud or Larceny depending on the circumstances.
(a) A gas drive-off shall be classified as Fraud (UCR CODE 260H) when an interaction occurs between the clerk or employee and the suspect. The simple act of turning on the gas pump does not necessarily establish an interaction between the suspect and employee. An interaction would be established when the employee actually assisted the suspect before turning on the pump so the employee could give a physical description of the suspect or the vehicle.
(b) A gas drive-off should be classified as Larceny (UCR CODE 230H) when the suspect drives up, pumps gas and leaves without any interaction with the employee. An example of no interaction is when the suspect removes the nozzle from the pump and the employee is notified by a bell or buzzer to activate the pump. The employee activates the pump without establishing an interaction (visual contact) therefore, no physical description of the suspect or suspect vehicle can be provided.
(2) Tele-Serv officers will write reports for stolen or lost tags (including temporary tags) and decals
d. Auto Theft: Tele-Serv officers will only write auto theft attempts when there is no suspect in custody, no evidence to be processed, or it is not part of a series. Tele-Serv officers will inform the complainant they will be responsible for all towing storage charges when their vehicles are recovered
e. Criminal Mischief: Tele-Serv officers will write criminal mischief reports when there is no suspect or physical evidence at the scene. If a suspect(s) has been identified, the call will be dispatched to the appropriate zone.
d. Auto Theft: Tele-Serv officers will only write auto theft attempts when there is no suspect in custody, no evidence to be processed, or it is not part of a series. Tele-Serv officers will inform the complainant they will be responsible for all towing storage charges when their vehicles are recovered
e. Criminal Mischief: Tele-Serv officers will write criminal mischief reports when there is no suspect or physical evidence at the scene. If a suspect(s) has been identified, the call will be dispatched to the appropriate zone. |
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Term
| ) Tele-Serv officers will not complete a report for burglary to an auto when: |
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Definition
(a) The incident is in progress and/or a suspect is identified and/or apprehended;
(b) The complainant/victim is insistent on having a police officer respond to write the report;
(c) There is physical evidence at the scene to be processed; or
(d) A firearm is taken from a vehicle. |
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Term
Tele-Serv officers will not complete a report for burglaries to motel/hotel rooms where the victim is calling from another city.
true or false |
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Definition
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Term
Tele-Serv officers will write fraud reports if there is evidence to be placed in the Property and Evidence Facility.
true or false |
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Definition
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Term
| Tele-Serv officers will write False Personation cases unless it involves the impersonation of a police officer or ? |
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Definition
| suspect has been identified |
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Term
Tele-Serv officers will write damaged property reports resulting from a non-criminal incident and the property is owned by the City of Jacksonville (COJ).
true or false |
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Definition
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Term
| Lost Property: Tele-Serv will write Lost Property reports when |
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Definition
(1) Serial numbers are available; or
(2) The item is:
(a) Valued at $1,500 or more; or
(b) One of a kind and may be identified by its distinct markings or by photographs. |
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Term
| Tele-Serv officers will write reports of stalking when: |
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Definition
1) The complaint is not Domestic Violence related; and
(2) The suspect is not present. |
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Term
| Tele-Serv officers will write complaints of misdemeanor assault when: |
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Definition
(1) The suspect is not present; and
(2) The complaint is not Domestic Violence related. |
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Term
| Tele-Serv officers will write reports of Robbery to Individuals when: |
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Definition
(1) The victim is reporting the incident from another location;
(2) There are no witnesses present;
(3) There is no physical evidence;
(4) The victim is not injured; and
(5) The suspect may have left the scene and there is no information that may lead to the immediate arrest of the suspect(s) (i.e., vehicle description, tag number, etc.). |
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Term
| Hit and Run Vehicle Crashes: Tele-Serv officers will write hit and run reports (Field Investigative Report) when: |
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Definition
(1) The incident occurred at another location;
(2) There are no injuries to the driver and/or passengers;
(3) The time of the crash is unknown; and
(4) There is no suspect information. |
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Term
| Tele-Serv will handle calls for service that are civil in nature when: |
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Definition
(1) The complainant is seeking advice; or
(2) The complainant is seeking a report for insurance purposes. |
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Term
Tele-Serv officers will write reports of identity thefts unless the suspect has been identified.
v. Tele-Serv will not write Supplemental Reports for traffic crash reports.
w. Tele-Serv will not write Escaped Prisoner reports. |
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Definition
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