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Teams Chapter 10
Networking
46
Communication
Graduate
01/19/2015

Additional Communication Flashcards

 


 

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Term
TEAM BOUNDARIES:
Definition
Buffering team members from environmental Distractions
Term
Underbounded:
Definition
Having many external ties but an inability to coalesce and motivate members to pull together.
Term
Overbounded –
Definition
Having high internal loyalty and a comples set of internal dynamics but an inability to integrate with others when needed.
Term
Cohesive teams
Definition
less likely to engage in external initiatives.
Term
Five types of teams in relationship to environment:
Definition
• Insulating teams - HIGH COHESION
• Broadcasting Teams
• Marketing Teams
• Surveying teams
• X-Teams – LOW COHESION
Term
IBMSX
Definition
• Insulating teams - HIGH COHESION
• Broadcasting Teams
• Marketing Teams
• Surveying teams
• X-Teams – LOW COHESION
Term
Boundary Spanner:
Definition
acts as a bridge between units or people in an organization who would not otherwise interact.
Term
Bufferer:
Definition
Protects the team from bad or disappointing news that might cause morale to suffer and volunteers to absorb pressure or criticism from others.
Term
Interpreter:
Definition
Shapes the collective understanding of the team. This is important because in many cases the messages that teams receive from others are ambiguous and open to interpretation.
Term
Advisor:
Definition
informs the team about which options they should consider what approach they should take in dealing with changing events.
Term
Gatekeeper:
Definition
Controls the flow of information to and from a team.
Term
Lobbyist
Definition
Controls the interpretation of what the team is perceived of doing.
Term
Negotiator or Mediator:
Definition
Empowered by the team to negotiate on behalf of the group.
Term
Spokesperson
Definition
Voice of the team. Position is determined by group members and by members of external environment.
Term
Strategist:
Definition
Plans how to approach management for resources and deal with threats and other negative information
Term
Coordinator
Definition
Arranges formal or informal communciation with other people or units outside the team
Term
Human Capital
Definition
Refers to individual ability
Term
Social Capital
Definition
Values that managers add to their teams and organizations through their ties with other people.
Term
Clique network
Definition
Close knit self-contained network (i.e. family)
Term
Boundary spanning network
Definition
Greater innovation, leverages diversity, power struggle, more task and relationship conflicts.
Term
TEAM SOCIAL CAPITAL:
Definition
Configuration of team members’ social relationships within a group and in the social structure of the broader organization.
Term
Leadership Ties
Definition
Team Leaders network structure
Term
Skills dealing with Boundary Management
Definition
Relating, Scouting, Persuading, empowering
Term
Increasing Social Campital
Definition
Structural positioning of Teams/Individuals
Term
Structural Holes
Definition
Gaps that are created when members of cliques (closed networks) do not connect.
Term
Multi-team systems;
Definition
two or more teams that interface directly and interdependently in response to environmental contingencies toward the accomplishment of shared goals.
Term
LIASON Roles:
Definition
One boundary spanner is formally a member of one team but sits in on meetings of another team to share and gather information (night shift worker in on day shift meetings)
Term
Overlapping Membership:
Definition
Several employees are members of two groups simultaneously or in sequence.
Term
Cross-team Integrating Teams
Definition
Team composed of several members from other teams with integration needs, responsible for documenting and communicating changes in a timely manner.
Term
Management Teams:
Definition
Forge strategy and direction for multiple teams in business unit; make resource trade-offs among teams that are consistent with strategy, manage team performance.
Term
Representative Integrating Teams
Definition
Non-management team with authority to make decisions that affect system or context in which embedded teams are composed of peers of team members.
Term
Individual Integrating Roles:
Definition
Individuals in specific function provide integration with more flexibility than a team
Term
Improvement teams
Definition
teams that initatie changes in how parts of business units work together to improve business unit performance must have legitimacy from the level of the organization at which their changes will be enacted; this is often not a full-time assignment.
Term
BONDING
Definition
Friendship ties
Trust ties
Advice ties.
Term
FRIENDSHIP TIES:
Definition
Close interpersonal ties between people, characterized by positive amicable relationships.
• Voluntary
• Communal in nature.
Term
TRUST TIES:
Definition
Involve both an affective (emotional) and a cognitive (task) perspective.
Term
Affective aspect
Definition
based on principles of social exchange
Term
Cognitive perspective
Definition
based on reliability
Term
ADVICE TIES:
Definition
Represent instrumental rather than expressive relationships.
Represent exchange of expertise and information necessary to complete one’s task.
Friendship and Trust ties are voluntary
Advice ties may be dictated by the demands of the team task.
Term
Relationship Strength:
Definition
Refers to the intensity. As intensity increases people may find it increasingly difficult to focus on interdependent skills.
Term
Reciprocity:
Definition
Refers to whether an individual is the object or source of dislike or if dislike is reciprocal.
Term
Reciprocity:
Definition
Refers to whether an individual is the object or source of dislike or if dislike is reciprocal.
Term
Reciprocity:
Definition
Refers to whether an individual is the object or source of dislike or if dislike is reciprocal.
Term
Cognition:
Definition
Refers to the whether the person knows the other person dislikes him or her. Awareness of the negative relationship will cause more discomfort and exuberate reciprocation.
Term
Social distance:
Definition
Refers to whether the negative tie is direct or indirect. If someone is directly involved in a negative relationship, the social liabilities are larger than when someone indirectly involved in a negative relationship.
Term
KNOWLEDGE VALUATION
Definition
Managers should prevent the “not invented-here syndrome” by accepting knowledge based on quality not on whether it comes from the team or from outside. Over-value knowledge that comes from within the group.
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