Term
| Every Employee should be encouraged to see themselves as an agent of ______ |
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Definition
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Term
| Motivation and Creativity lead to ____ |
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Definition
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Term
| Organisation are made up of people with different _______ , _________ , __________ & _________ |
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Definition
attributes
needs
motivation
aspiration |
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Term
__________ is about doing something new or doing something in a new way that creates value for an
organization, group or wider society |
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Definition
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Term
| __________ can evoke strong defensive reactions. To seek to secure something familiar is a common response |
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Definition
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Term
| The Coping cycle has 5 phases, list them |
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Definition
1- Denial
2- Defense
3- Discarding
4- Adaptation
5- Internalization |
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Term
| Leaders and agents who are involved in introducing change need to be aware of fluctuations in _________, ________ & _____________ |
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Definition
| self-confidence, self-esteem & motivation |
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Term
| What are the drivers of change? list 5 |
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Definition
- Fast and frequent technological change
- Globalization of production of goods and services,
markets and competition
- Cheaper communication and distribution
supported by the revolution in information and
communication technology
- Government deregulation, including privatization
and legislation to promote competition
- Changes in society and demography
- The competition for scarce natural resources
- Ecological concerns
- Competition
- Mergers, acquisitions and restructuring activity
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Term
| List the 4 zones of The Changing Organizational Context: |
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Definition
- Zone 1 is the inner circle: you and your immediate working environment.
- Zone 2: the other departments, management
structure, human, physical and financial resources.
- Zone 3: customers, suppliers and local factors.
- Zone 4: social trends, the national and international economic climate, national government policy, global marketplace, technological innovation and environmental and ethical factors.
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Term
| Strategic planning has 3 stages |
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Definition
1- Strategic analysis: Carrying out analysis of the organisation’s external context and it’s internal conditions and the resources as its disposal
2- Strategic choices: Identifying and developing different strategic choices and evaluating their benefits to the organization
3- Strategic implementation: Implementing the preferred strategy |
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Term
| The 4 Key Questions of strategic planning: |
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Definition
Question 1: Where are we now?
Question 2: Where do we want to be?
Question 3: How will we get there?
Question 4: How can we measure progress and stay on track |
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Term
| A mission statement describes the purpose of the organization and should answer the following questions: |
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Definition
Why does our organization exist?
What sort of business are we in?
What values and guiding principles support what we do? |
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Term
| Zone 3 & Zone 4 uses STEEPLE or SWOT? |
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Definition
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Term
| What are STEEPLE, SWOT analysis? |
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Definition
STEEPLE: Social, Technological, Economic, Environmental, Political, Legal and ethical analysis
SWOT: Strength, Weaknesses, Opportunities and Threats |
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Term
| The three major criteria are: |
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Definition
- Suitability – do the proposals address the circumstances in which the organization is operating?
- Acceptability – do the proposals offer a good return on the investment (ROI) and present an acceptable level of risk and will stakeholders
react favourably?
- Feasibility – can the proposed outcomes of the change program actually be achieved? Are the necessary resources and capabilities
available?
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Term
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Definition
Project: is a temporary endeavour involving a connected sequence of activities and a range of resources, which is designed to achieve a specific outcome, which operates within time, cost and quality constraints and which is often used
to introduce change. |
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Term
| All projects may be evaluated against the three generic criteria of ______ , _______ & _______ . |
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Definition
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Term
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Definition
- Initiation & definition - the development of the initial goal and technical specifications.
- Planning & organization – all detailed specifications, schedules, schematics, and plans are developed.
- Execution & implementation – the actual “work” of the project is performed.
- Monitoring and review – checking progress against agreed schedules and costs.
- Closure & evaluation – project is transferred to the customer, resources
reassigned, project is formally closed out.
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Term
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Definition
Refers to ongoing day to day activities in an organization.
Use existing systems, properties, and capabilities in a continuous, fairly repetitive manner. |
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Term
| What Determinates the project success ? |
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Definition
Time
Budget
Performance
Client acceptance |
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Term
| What are the project manager responsibilities? |
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Definition
Selecting a team
Developing project objectives and a plan for
execution
Performing risk management activities
Cost estimating and budgeting
Scheduling
Managing resources |
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Term
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Definition
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Term
| Three main ideas must be contained in the ‘Terms of Reference’ document? |
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Definition
What is project about?
How the project will be delivered?
Project feasibility |
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Term
| What are the project stakeholders? |
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Definition
| people and groups who have an interest in and are affected by the project and its outcomes. |
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Term
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Definition
Customer
Project Sponsor
Project Manager / Leader
Team Member
Supplier
Other Stakeholder |
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Term
| SMART is a reference to ? |
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Definition
Specific
Measurable
Achievable
Result oriented
Time related |
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Term
| What are sources of risk? |
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Definition
Timing
Technology
People related
Finance
Customer |
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Term
| What are the strategies of managing risks? |
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Definition
1- Risk Avoidance: refusing a contact because the risk is too high for the benefit that could result
2- Risk Reduction: Regular reviews can help to reduce the risk associated with particular stage of project
3- Risk Protection: taking out insurance against particular events the risk might happen in
4- Risk Management: Uses written agreements in areas of potential disagreement
5- Risk Transfer: passing the responsibility for a difficult task to another organisation |
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