Term
| Recognize and Identify the characteristics of an interview |
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Definition
- The interviewer selects the content in order to facilitate its achievement
- One person has to take the responsibilty for directing the interaction (in order to to achieve the goal) we come with more power or more education
- The relationship between the two persons is not reciprocal. We are the ones asking the questions
- The actions of the interviewer must be planned, deliberate, and consciously selected.
- The professional is obliged to accept a clients request for an interview. If we cant we will get a referral and them to someone who can help.
- The interview is usually a formally arranged meeting.
- We assigned interviewees-we do not choose them
- The interview is not consistent with the rules of conduct of conversation
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Term
| Know the three purposes of social work interviews |
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Definition
| Information, assessment, therapeutic |
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Term
| 3 stage model associated with interviewing |
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Definition
| Exploration, clarification, and action |
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Term
| 4 component skills of attending |
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Definition
| Eye contact,nonverbal behavior, verbal response, and silence |
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Term
| Difference between a closed question and an open question/statement |
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Definition
Closed-ended question-can be answered with yes or no, how old are you?
Open ended question-involve a more elaborate response than a yes or no or brief factual answer. What brings you here today? Could you tell me about a problem you are having at work? |
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Term
| Identify a closed question? |
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Definition
How long have you been married?
Are you still living with your wife? |
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Term
| Identify a minimal encouragement |
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Definition
| Indicate that you are listening and encourage the client to continue. Examples go on, uhm-hmm, so, right |
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Term
| Indentify an open question/statement |
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Definition
What do you argue about?
What was your home like when you were a child? |
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Term
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Definition
| Involves listening carefully to a client and feeding back the essence of what the client has said more consicely in your own words. Using paraphrases and summarization |
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Term
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Definition
Involves identifying client emotions and then rephrasing this affective component back to the client
Example: You felt humiliated when your husband laughed at you. |
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Term
| Difference between a summary and a paraphrase |
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Definition
Paraphrase- reflects the content of what the client has just said.It encourages a client to discuss more detail.
Summarization- reflects the content of a number of client statements, covering more information and a longer time span, Provides a concise, accurate, and timely overview of a clients narrative. |
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Term
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Definition
| Securing information from the client, other involved people, and existing documents |
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Term
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Definition
Thinking process resulting in a working hypothesis and tentative conclusions
The organization and analysis of information tha lays the foundation for a plan of action |
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Term
| Recognize cultural considerations when integrating listening and exploration skills |
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Definition
| when interviewing clients from other cultures the interviewer should be flexible and adapt his or her use of skills to accomodate the clients cultures |
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Term
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Definition
| in interviewing, a high-level skill in which the interviewer draws the attention of the client discrepent aspects of the clients verbal and nonverbal behavior |
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Term
| Example of confrontation in an interviewing context |
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Definition
Client: I cant for that surgery. My kids need me and there is no one else that I can trust to take care of them
Worker: My concern is that you want to take good care of your children, but not taking care of your health could result in you becoming sicker and unable to care for them at all. |
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Term
| Recommendations to follow when using a confrontation |
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Definition
| Should be gentle, tentative, respectful, and non judgmental, encouraging the client to explore the discrepency |
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Term
| When to communicate feelings to a client |
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Definition
When you want to clarify your reactions for the client, act as a model for the client, or developing a trusting, open relationship
When your feelings are provoked by an unbiased response to the clients message |
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Term
| Communication of feelings to a client |
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Definition
When you want to clarify your reactions for the client, act as a model for the client or develop a trusting relationship with the client.
When your feelings are provoked by an unbiased response to the clients message. |
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Term
| Communication of feelings in an interviewing context |
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Definition
Client: I forgot my paperwork
Worker: I am a little frustrated that you forgot your paper because we need it to complete your application. |
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Term
| Immediacy and how it can be used in interviewing |
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Definition
| It can involve interviewers sharing their feelings about the relationship with the client, their reactions to the clients behavior, what the client has said, or what the client has left unsaid. |
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Term
| Purpose of self-disclosure |
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Definition
| when an interviewer intentionally reveals personal information to a client in the hope of benefitting the client. |
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Term
| Knowing when it is appropriate to self-disclose information to a client |
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Definition
Use it only to benefit the client and use it only when you feel comfortable disclosing specific information
Example: When my brother was on drugs, I was really worried about him. I can understand your concern. |
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