Term
The majority of the total operating budget for most organizations is:
a. engineering costs.
b. advertising costs.
c. supply chain costs.
d. equipment maintenance costs. |
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Definition
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Term
A set of logically related tasks or activities performed to achieve a defined business outcome is a:
a. process.
b. primary process.
c. support process.
d. development process.
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Definition
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Term
A set of tasks or activities that addresses the main value-added activities of an organization is a:
a. process.
b. primary process.
c. support process.
d. development process. |
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Definition
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Term
Which of the following statements best describes current thinking regarding processes?
a. If companies concentrate on how functional areas like marketing, finance, and operations are organized, then everything will be fine.
b. Managing functional areas like marketing, finance, and operations is essentially the same thing as managing what a business does.
c. If the individual functional strategies of marketing, finance, and accounting are aligned with the overall business strategy, then everything will be fine.
d. Developing superior business processes requires a cross-functional and cross-organizational perspective. |
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Definition
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Term
Mapping does NOT:
a. create a common understanding of the content of a process.
b. define the boundaries of a process.
c. provide a detailed view of all elements external to the process.
d. provide a baseline against which to measure the impact of improvement efforts. |
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Definition
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Term
An arrow in a process map represents a:
b. move activity.
c. start or finish point.
d. delay.
e. creation of a document. |
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Definition
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Term
Which tool should be used to track the movement of a customer’s complaint from one department to the next until it is resolved?
a. Process map.
b. Swim lane map.
c. Entity map.
d. Data flow map. |
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Definition
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Term
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour. An appropriate measure of productivity is:
a. 200 cars/hour
b. 0.6 $/car
c. 8.3 cars/$
d. 1.7 cars/$ |
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Definition
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Term
A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. An appropriate measure of productivity is:
b. 80%
c. 2.35 cars/$
d. 8 cars/$
e. 0.425 $/car |
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Definition
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Term
A professor is expected to cover 16 chapters in an operations management text each semester. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters. What is the professor’s efficiency?
b. 75%
c. 4
d. 133%
e. -4 |
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Definition
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Term
A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is expected, what is the actual amount of time that should be documented?
b. 8.9 hours
c. 111%
d. 7.2 hours
e. 0.8 hours |
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Definition
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Term
It takes one day for Peter Gibbons to complete a TPS report and attach the cover sheet. During that day, Peter spends about 15 minutes a day performing actual work and the other 7 hours and 45 minutes spacing out. Which of the following statements is correct?
a. Peter’s cycle time is 7 hours and 30 minutes.
b. Peter’s efficiency is 25%.
c. Peter’s productivity is 8 hours per TPS report.
d. Peter’s percent value added time is just over 3%. |
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Definition
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Term
Which of the following approaches to process improvement could be described as competitive benchmarking?
a. Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so.
b. Employees at XEROX visit GM to pick up ideas on processing customer orders.
c. Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers.
d. Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes |
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Definition
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Term
In statistical terms, a process that achieves Six Sigma quality will generate about:
a. Zero defects per million opportunities.
b. Six defects per million opportunities.
c. Three defects per million opportunities.
d. Thirty-four defects per million opportunities. |
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Definition
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Term
Green Belts have:
a. More Six Sigma training than Black belts but less Six Sigma training than Champions.
b. More Six Sigma training than Champions but less Six Sigma training than Team Members.
c. More Six Sigma training than Black belts but less Six Sigma training than Master Black Belts.
d. More Six Sigma training than Team Members but less Six Sigma training than Black Belts. |
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Definition
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Term
Which of these steps is NOT part of the Six Sigma process sequence?
a. Design
b. Measure
c. Analyze
d. Improve |
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Definition
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Term
When constructing a fishbone diagram, brainstorming takes place during the:
a. closed phase.
b. narrow phase.
c. wide phase.
d. open phase. |
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Definition
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Term
Which two continuous improvement tools are most similar in appearance?
a. scatter plot and check sheet
b. Pareto chart and histogram
c. histogram and fishbone diagram
d. check sheet and fishbone diagram |
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Definition
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Term
Which of these continuous improvement tools would be best suited for showing all of the steps required to change your major to operations management?
a. process map
b. cause-and-effect diagram
c. Pareto chart
d. scatter plot |
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Definition
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Term
The procedure of rethinking and radical redesign of business processes to achieve dramatic organizational improvements is called:
a. competitive benchmarking.
b. continuous improvement.
c. process benchmarking.
d. business process reengineering. |
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Definition
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Term
Which of these SCOR model flows moves in the opposite direction from the others?
a. Plan
b. Return
c. Source
d. Make |
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Definition
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Term
Which of these statements about the SCOR model is best?
a. The SCOR model consists of four levels that describe supply chain processes in increasing detail.
b. The core management processes of the model are Source, Collaborate, Operations, and Return.
c. The model makes provisions for different levels of customization.
d. The process types detailed in level one are Planning, Execution, and Enable. |
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Definition
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