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| Thinking in advance about possible problems or changes that might arise and having anticipated solutions available. |
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| Defines the purpose the organizations serves and identifies its services, products, and customers. |
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| Has longer time horizons, affects the entire organization, and deals with its interface to is external environment. |
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| The purposes, goals, and desired results for the organization and its parts. |
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| The activities by which the organization adapts to its environment to achieve its objectives. |
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Definition
| Consists of intermediate- and short-term planning. |
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Definition
| A network with broad goals at the top level of the organization and narrower goals for individual divisions, departments, or employees. |
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Definition
| Coordinating departments to ensure harmony rather than conflict or competition. |
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Term
| Standing Plans or Repeat-use Plans |
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Definition
| Plans that are used repeatedly over a period of time. |
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Definition
| Provides consistency among decision makers. |
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Definition
| A policy that is invariably enforced. Rules are inflexible requirements and are much stronger than guidelines. It is important for supervisors to know when they can be flexible in promoting the objectives of their company and when hey can be flexible in promoting the objectives of their company and when they have to enforce rules. |
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Definition
| Steps to be performed when a particular course of action is taken. |
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Term
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Definition
| Developed to accomplish a specific purpose and then discarded after use. |
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Term
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Definition
| A large-scale plan composed of a mix of objectives, policies, rules, and projects. |
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Term
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Definition
| A distinct part of a program. |
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Term
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Definition
| A forecast of expected financial performance over time. |
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Term
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Definition
| A plan of activities to be performed and and their timing. |
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Term
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Definition
| Identifies work stages and scheduled completion dates. |
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Term
| Program Evaluation and Review Technique (PERT) |
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Definition
| Shows relationships among a network of activities and events to determine the completion time of a project. |
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Term
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Definition
| The series of activities in a PERT network that comprise the longest route, in term of time, to complete the job. |
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Term
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Definition
| A group of people working together in a structured situation for a common objective. |
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Definition
| Producing an organization's product or service. |
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Term
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Definition
| Selling and distributing an organization's product or service. |
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Term
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Definition
| Providing or suing funds to produce and distribute an organization's product and service. |
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Definition
| Working with people to achieve objectives by effective decision making and coordinating available resources. |
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Definition
| The people an organization requires for operations. |
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Definition
| Items on organization requires for operations. |
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Definition
| The money, capital, and credit an organization requires for operations. |
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Term
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Definition
| Given the right to act in a specified manner in order to reach organizational objectives; the right to tell others how to act to reach objectives. |
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Term
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Definition
| Occurs when key tasks associated with a particular job are specified. The obligation of an employee to accept a manager's delegated authority |
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Term
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Definition
| Responsible for the entire or a major segment of the organization. |
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Term
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Definition
| Responsible for a substantial part of the organization. |
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Definition
| Controls operations of smaller organizational units. |
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Term
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Definition
| Broad classification of activities that all managers perform. |
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Term
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Definition
| Selecting future courses of action and deciding how to achieve the desired results. |
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Term
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Definition
| Deciding what activities are needed to reach goals and dividing human resources into work groups to achieve. |
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Term
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Definition
| Recruiting, training, promoting, and rewarding people to do the organization's work. |
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Term
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Definition
| Guiding, influencing, and motivating employees in the performance of their duties and responsibilities. |
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Term
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Definition
| Comparing actual performance of their duties and responsibilities. |
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Term
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Definition
| Comparing actual performance with planned action and taking corrective action if needed. |
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Term
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Definition
| Parts played by managers in the performance of their functions. |
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Term
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Definition
| Mental ability to become aware of and identify relationships among different pieces of information. |
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Term
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Definition
| Understanding other people and interacting effectively. |
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Term
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Definition
| Establishing and following procedures to process paperwork in an orderly manner. |
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Term
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Definition
| Understanding and being able to supervise effectively specific processes required. |
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Term
| Emotional Intelligence (EI) |
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Definition
| The capacity to recognize and accurately perceive one's own and others' emotions, to understand the significance of these emotions, and to influence ones actions based on this analysis; an assortment of skills and characteristics that influence a person's ability to succeed as a leader. |
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Term
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Definition
| The major individuals and groups wit whom the supervisor interacts. |
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Term
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Definition
| A union member elected by other members to represent their interests in relations with management. |
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Term
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Definition
| An experienced manager who acts as an advocate and teacher for a younger less experienced manager. |
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Term
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Definition
| Refers to the wide range of distinguishing employee characteristics, such as sex, age, race, ethnic origin, and other factors. |
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Term
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Definition
| Invisible barrier that limits women from advancing in an organization. |
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Term
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Definition
| Granting employees authority to make key decisions within their enlarged areas of responsibility. |
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Term
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Definition
| Share responsibility with team for cost, quality, and prompt delivery of products. |
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Term
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Definition
| Organizations dramatically changing such elements as their size, organizational structure, and markets. |
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Term
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Definition
| "It means starting over.... It means asking and answering this question: If I were creating this company today, given what I know and given current technology, what would it look like?" Rethinking and redesigning processes to improve dramatically cost, quality, service, and speed. |
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Term
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Definition
| Eliminating unnecessary levels of management; striving to become leaner and more efficient by reducing the workforce and consolidating departments and work groups. |
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Term
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Definition
| Situations in which the supervisory is not certain of the correct behavior. |
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