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Definition
| Specific goals are made and put into writing, and shared with other members of the organization. |
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Output per labor hour.
Formula: Productivity= Output/ (Labor+Capital+Materials) |
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| Covers the entire organization: includes establishing overall goals and positioning the companies products or services against competitors |
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| Specific details to how overall goals are to be acheived |
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Term
| What type of planning does a supervisor usually focus on? |
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Definition
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Term
| What type of planning does a top manager focus on? |
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Term
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Term
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| Covers from one to five years |
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Term
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| A period of more than five years |
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Term
| What length of term plans do supervisors, middle managers, and top managers use? |
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Definition
Supervisors- Short term: planning the next month, week, or day.
Middle Managers- Intermediate-term
Top Managers- Long term |
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Term
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Definition
| The search among competitors or noncompetitors for the best practices that lead to superior performance |
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Term
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Definition
Designed by the International Organization for Standardization in Geneva, Switzerland.
Independent auditors attest that a companies factory, laboratory, or office has met quality management standards. |
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Term
| What do the ISO 9000 Series standards assure customers of? |
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Definition
| That the organization uses specific steps to test the product it sells; continuously trains it's employees to have up-to-date skills, knowledge, and abilities; maintains satisfactory records or operations; corrects problems when they occur |
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| Certification demonstrating that the organization is environmentally responsible |
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A philosophy and measurement process created in the 1980's at Motorola.
Rather than measuring the quality of a product after it is produced, "six sigma" attempts to "design in" quality as the product is being made. |
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Term
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Definition
| A plan that can be used over and over again when a manager is faced with reoccurring situations |
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Term
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Definition
| Broad guidelines for supervisory action |
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Term
| ____________ typically establish policies |
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Definition
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Term
| __________ interpret and apply policies |
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| A standardized way of responding to repetitive problems |
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| An explicit statement that tells an employee what he or she ought to or not ought to do. |
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Definition
| A detailed plan or action used only once (or rarely) to handle a problem that doesn't occur frequently |
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Term
| What are the three most popular types of single-use plans? |
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Definition
| Programs, Budgets, and Schedules |
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Term
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| A non-reoccurring single-use plan for a specific major undertaking within an organizations overall goals |
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Definition
| A numerical plan that expresses anticipated goals in dollar terms |
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Definition
| Detailed planning of activities to be done, what order they are to be done in, and who is to complete them, and when the activity is to be finished |
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Term
| Two Popular Scheduling Techniques: |
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Definition
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Term
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Definition
| Developed in early 20th century by Henry Gannt is a bar chart with time on the horizontal axis and tasks on the vertical axis in order to show when tasks should be done and compares actual progress on each task. |
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Definition
| Program Evaluation and Review Technique |
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Term
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Definition
| A diagrm that depicts the sequence of activities needed to complete a project and the time or costs associated with each activity |
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Term
| A PERT chart allows a supervisor to: |
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Definition
| Monitor a projects progress, identify possible bottlenecks, and shift resources in order to keep tasks on schedule |
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Term
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Definition
| Endpoints that represent completion of major activites |
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Definition
| The time or resources required to progress from one event to another |
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Term
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Definition
| the longest or most time consuming sequence of events or activities in a PERT chart |
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Term
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Definition
| Employees setting specific goals jointly with a supervisor |
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Term
| The four aspects important to goal setting: |
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Definition
| Goal specificity, participation, time limits, performance feedback |
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Definition
| Process of initiating a business venture, organizing the necessary resources, and assuming the risks and rewards |
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Term
| 3 major factors of an entrepreneur |
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Definition
| high need for achievement, believe strongly that they can control their own destinies, and they only take moderate risks |
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Term
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Definition
| A written document that expresses the founders visions and describes the strategies and operations of the organization |
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