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Supervision in the Work Place CH 4&5
University of Akron - Business Management - Summit College -
77
Business
Undergraduate 3
10/15/2013

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Cards

Term
work specialization
Definition
the process of breaking down a job in a number of steps, with each step being completed by a different individual
Term
span of control
Definition
the number of employees a supervisor can effectively direct
Term
chain of command
Definition
the continuous line of authority in an organization
Term
unity of command
Definition
a principle that states that an employee should have one and only one supervisor to whom he or she is directly responsible
Term
authority
Definition
rights inherent in a supervisory position to give orders and expect those orders to be obeyed
Term
line authority
Definition
the authority that entitles a supervisor to direct the work of his or her employees and to make certain decisions without consulting others
Term
staff authority
Definition
a limited authority that supports line authority by advising, servicing and assisting
Term
functional authority
Definition
control over individuals outside ones own direct areas of responsibility
Term
responsibility
Definition
supervisory obligations such as achieving a units goals, keeping costs within budget, following organizational policies and motivating employees
Term
decentralization
Definition
the pushing down of decision-making authority to those closest to the problems
Term
departmentalization
Definition
grouping departments based on work functions, product or service, target customer or client, geographic territory, or the process used to turn inputs into outputs
Term
functional departmentalization
Definition
grouping activities into independent unites based on functions performed
Term
product departmentalization
Definition
grouping activities into independent unites based on problems or issues relating to a product.
Term
customer departmentalization
Definition
grouping activities around common customer catagories
Term
geographic departmentalization
Definition
grouping activities into independent unites based on geography or territory
Term
process departmentalization
Definition
grouping activities around a process; this method provides a basis for the homogeneous categorizing of activities
Term
simple structure
Definition
a non-elaborate, low in complexity, with little formalization, and with authority centralized in a single person; a "flat" organization with only two or three levels
Term
functional structure
Definition
an organization in which similar and related occupational specialties are grouped together
Term
divisional structure
Definition
an organization made up of self-contained units
Term
matrix
Definition
a structure that weaves together elements of functional and departmentalization; creating a dual chain of command.
Term
team based structure
Definition
an organization that consists entirely of workgroups, or teams
Term
boundaryless organization
Definition
an organization that is not defined or limited by boundaries or categories imposed by traditional structures
Term
learning organization
Definition
an organization that has developed the capacity to adapt and change continuously
Term
empowerment
Definition
an increase in the decision making discretion of workers
Term
job description
Definition
a written statement of job duties, working conditions, and operating responsibilities
Term
delegation
Definition
allocation of duties, assignment of authority, assignment of responsibility, and creation of accountability
Term
human resource management HRM
Definition
the process of finding,hiring,training and keeping employees in the organization
Term
affirmative action
Definition
an active effort to recruit, select, train and promote members of protected groups.
Term
employment planning
Definition
assessing current human resources and futures human resource needs;developing a program to meet future human resource needs
Term
human resources inventory
Definition
a database listing name, education, training, prior employment, languages spoken, and other information for each employee in the organization
Term
recruitment
Definition
the process of locating, identifying, and attracting capable applicants
Term
websume
Definition
a web page used as a resume
Term
selection process
Definition
the hiring process, designed to expand the organization's knowledge about an applicants background, abilities and motivation
Term
reliability
Definition
an indication of whether a test or device measures the same thing consistently
Term
validity
Definition
a proven relationship between a selection device and come relevant criterion
Term
performance simulation tests
Definition
selection devices based on actual job behaviors, work sampling, and assessment centers
Term
realistic job preview
Definition
a job interview that provides both positive and negative information about the job and the company
Term
orientation
Definition
an expansion on information a new employee obtained during recruitment
Term
employee training
Definition
changing the skills, knowledge, attitudes, or behaviior of employees. Determination of training needs is made by supervisors
Term
compensation administration
Definition
the process of determining a cost affective pay structure that will attract and retain competent employees, provide an incentive for them to work hard and ensure that pay levels will be perceived as fair.
Term
employee benefits
Definition
non financial rewards designed to enrich employee's lives
Term
sexual harassment
Definition
anything of sexual nature that is required for getting a job, has an employment consequence, or creates and offensive enviroment
Term
layoff survivor sickness
Definition
a set of attitudes, perceptions and behaviors of employees who survive involuntary staff reductions
Term
business plan
Definition
A document that identifies business founder's vision and describes the strategy and operations of that business.
Term
Entrepreneurship
Definition
The process of intiating a business venture, organizing the necessary resources and assuming the risks and rewards.
Term
entrepreneurial
Definition
willing to use initiative and take risks in order to make a profit.
Term
balanced scorecard
Definition
a strategic planning and management system used to translate and align business activities to the vision statement of a business after review of the company's financial processes, internal processes and innovating/growth processes.
Term
goal setting
Definition
a system by which employees jointly determine specific performance goals with their supervisors. progress toward goals is periodically reviewed and rewards are allocated on the basis of this progress.
Term
PERT chart
Definition
A diagram the depicts the sequence of activities needed to complete a project and the time or costs associated with each activity.
Term
events
Definition
endpoints that represents completion of major activities.
Term
activites
Definition
the time or resources required to progress from one event to another.
Term
ciritcal path
Definition
the longest or most time-consuming sequence of events and activities in a PERTH chart.
Term
scheduling
Definition
detailed planning of activities to be done, the order in which they are to be done, who is to do each activity, and when the activities are to be completed.
Term
gantt chart
Definition
a bar chart with time on the horizontal axis and activities to be scheduled on the vertical axis;shows when task are supposed to be done and compares actual progress on each task.
Term
program
Definition
a single used set of plans for a specific major undertaking within an organizations overall goals. programs may be designed and overseen by top management or supervisors.
Term
budget
Definition
a numerical plan that expresses anticipated results in dollar terms for a specific time period;used as a planning guide as well as a control device.
Term
policies
Definition
broad guidelines for supervisory actions.
Term
procedure
Definition
a standardized way of responding to repetitive problems; a definition of the limits within which supervisors must stay as decisions are made.
Term
rule
Definition
an explicit statement that tells employees what the ought or ought not to do.
Term
single use plan
Definition
a detailed course of action used once or only occasionally with a problem that doesn't occur repeatedly.
Term
six sigma
Definition
a philosophy and measurement process that attempts to "design in" quality as a product is being made.
Term
standing plan
Definition
a plan that can be used over and over again by managers faced with recurring situations.
Term
benchmarking
Definition
the search for the best practices among competitors that lead to their superior performances.
Term
ISO 9000 series
Definition
standard designed by the international organization for standardization that reflect a process whereby independent auditors attest that a company's factory, laboratory or office has met quality management standards.
Term
strategic planning
Definition
organizational planning that includes the establishment of overall goals and positioning an organization's products or services against the competition.
Term
tactical planning
Definition
organizational planning that provides specific detials on how overall goals are to be achieved.
Term
short term plan
Definition
a plan that covers a period of less than one year.
Term
intermediate term plan
Definition
a plan the covers a period of one to five years.
Term
long term plan
Definition
a plan the cover a period in excess of five years.
Term
productivity
Definition
output per labor hour, best expressed by the formula: Productivity=Output/(Labor +Capital+Materials) Productivity measures can be applied the the individual, the group, and the total organization.
Term
ethics
Definition
rules or principles that define right and wrong conduct
Term
code of ethics
Definition
a formal document that states an organization primary values and the ethical rules it expects employees to follow.
Term
kaizen
Definition
japanese term for a organization committed to continuous improvement.
Term
work process engineering
Definition
radical or qauntum change in an organization.
Term
downsizing
Definition
a reduction in workforce and reshaping of operations to create "lean and mean" organizations. the goals of organizational downsizing are greater efficiency and reduced costs.
Term
continuous improvement
Definition
activites in a organization that enchance processes that result in the improved quality of goods and services produced.
Term
baby boomers
Definition
the largest group in the workforce; they are regarded as the career climbers- at the right place at the right time. mature workers view them as unrealistic in their views and workaholics.
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