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Supervision in a Tech Environment
Chapters 8-16
56
Business
Undergraduate 3
12/10/2012

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Cards

Term
Physiological
Definition
Maslow heirachy of needs that includes hunger, thirst, shelter, sex and other bodily needs
Term
Safety
Definition
Maslow Heirachy of needs that includes security and protection from physical and emotional harm
Term
Social
Definition
Maslow Hierachy of needs that includes affection, a sense of belonging, acceptance, and friendship
Term
Esteem
Definition
Maslow hierarchy of needs that includes internal factors such as self respect, autonomy, and achievement, and external factors such as status, recognition, and attention
Term
Self-actualization
Definition
Maslow hierachy of needs...the drive to become what one is capable of becoming; includes growth,achieving one's potential and self-fulfillment
Term
hierarchy of needs theory
Definition
Abraham Maslow states that a satisfied need no longer creates tension and therefore doesnt motivate
Term
Skill variety
Definition
Key job characteristic - degree to which the job requires a number of different skills and talents
Term
Task identity
Definition
Key job characteristic - degree to which job requires completion of whole and identifiable piece of work
Term
Task significance
Definition
Key job characteristic - degree to which job has a substancial impact on lives
Term
Autonomy
Definition
Key job characteristic - degree to which job provides freedom, and independence
Term
Feedback
Definition
Key job characteristic - degree to which worker obtains clear information about effectiveness of his performance
Term
How to Motivate Employees
Definition
Recognize Differences, Match people to jobs, set challenging goals, encourage participation, individualize rewards, link rewards to performance, check for equity, don't ignore money
Term
pay for performance programs
Definition
compensation plans that pay employees on the basis of some performance measure
Term
legitimate power
Definition
supervisors have _________ because they are appointed by the organization and they can punish/reward.
Term
visionary leadership
Definition
the ability to create and articulate a realistic, credible, attractive vision of the future that grows out of, and improves upon, the present.
Term
visionary leader
Definition
one who can explain a vision to others, express the vision through behavior, and extend the vision to different leadership concepts.
Term
Human relation skills
Definition
_______ focus on your ability to work with, understand, and motivate others. It's coaching facilitating, and supporting others.
Term
communication
Definition
transference and understanding of meaning
Term
feedback loop
Definition
information received by the sender from a receiver regarding a message that was sent
Term
informal communication
Definition
communication that moves in any direction, skips authority levels, and is as likely to satisfy social needs as facilitate task accomplishments
Term
assertive training
Definition
a technique designed to make people more open and self-expresive, saying what they mean without being rude or thoughtless
Term
formal group
Definition
a workgroup established by the organization and given designated work assignments and established tasks
Term
group
Definition
two or more interacting and interdependent individuals who come together to achieve particular objectives
Term
team
Definition
a workgroup whose members are committed to a common purpose, have a set of specific performance goals, and hold themselves mutually accountable for the team's results
Term
Security
Definition
Perceived Reason for Joining a Group...
gaining strength in numbers by not standing alone
Term
Status
Definition
Perceived Reason for Joining a Group...
achieving some level of prestige from belonging to a certain group
Term
Self-esteem
Definition
Perceived Reason for Joining a Group...
enhancing one's feeling of self-worth--especially membership in a highly valued group
Term
Affiliation
Definition
Perceived Reason for Joining a Group...
satisfying one's social needs through social interaction
Term
Power
Definition
Perceived Reason for Joining a Group...
achieving something through a group action not possible individually...
Term
Goal Achievement
Definition
Perceived Reason for Joining a Group...
providing an opportunity to accomplish a particular task when it takes more than one's personal talents, knowledge, or power
Term
technical expertise
problem solving/decision making skills
interpersonal skills
Definition
Required skills to perform effectively
Term
performance appraisal
Definition
a review of the past performance that emphasizes positive accomplishments and deficiencies to help them improve
Term
Self, Peer, and Supervisor
Definition
Three types of evaluations
Term
individual task outcomes,
behaviors, and traits
Definition
Three popular sets of appraisal criteria
Term
Halo error
Definition
tendancy to rate person high or low on all factors based on impression of high or low rating on a specific factor
Term
Occupational Safety and Health Act (OSH Act)
NOT OSHA!!!!!!!
Definition
a law that enforces, through standards and regulations, healthful working conditions, and preservation of human resources
Term
(OSHA) Occ Safety and Health Administration
Definition
They police organizations for OSH Act compliance
Term
incident rate
Definition
a measure of the number of injuries, illnesses, or ost workdays as it relates to a common base rate of 100 full-time employees
Term
sick building
Definition
an unhealthy work environment
Term
stress
Definition
something a person feels when faced with opportunities, constraints, or demands perceived to be both uncertain and important. both positive or negative
Term
Karoshi
Definition
Japanese term for sudden death caused by overwork
Term
Employee Assistance Program (EAP)
Definition
program designed as a first stop for individuals seeking help to getting productive employees back to work quickly
Term
apathetic, stagnant, and unresponsive to change
Definition
lack of conflict can cause an organization to become ___________,
________, and _____________________.
Term
communication differences, structural differentiation, and personal differences.
Definition
Three general catagories of conflicts are ___________,___________and __________
Term
collaboration
Definition
an approach to conflict in which all parties seek to satisfy their interests
Term
negotiation
Definition
a process in which two or more parties who have different preferences and priorities must make a joint decision and come to an agreement
Term
distributive bargaining
Definition
a negotiating process that operates under zero-sum conditions; any gain made is at the expense of the other person, and vice versa
Term
marketplace, government regulations, technology, and economic forces
Definition
Four external forces of change effects on a supervisor's roles are _____,_____,_____, and _____
Term
organization developement
Definition
the process of making systematic change in an organization
Term
habit, fear of unknown, threat to job or income, selective perception, threat to expertise, threat to established power regulations, threat to interpersonal relationships
Definition
seven reasons people resist change
Term
overt, implicit, immediate, or deferred
Definition
Resistance to change surface in four forms, ______,______,______, or______
Term
innovation
Definition
the process of turning a creative idea into a useful product, service, or method of operation
Term
union
Definition
an organization that represents workers and seeks to protect their interests through collective bargaining
Term
open shop
Definition
an arrangement in which joining a union is totally voluntary
Term
collective bargaining
Definition
a process for developing a union contract, which includes preparing to negotiate the contract, and administering the contract after it has been ratified
Term
grievance
Definition
procedure for handling contract disputes
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