Term
| 桗瑡愠敲琠敨琠牨敥洠楡祴数景猠湵捳敲湥敷猠汥㽬ㄬ桐獹捩污䴯湩牥污鎀娠湩硯摩ⱥ琠瑩湡畩楤硯摩⁼⸲䌠敨業慣胢ₓ扁潳扲唠⁖慲獹簠㌠祈牢摩鎀䌠浯楢慮楴湯漠潢桴琠灹獥圊慨⁴潤獥匠䙐猠慴摮映牯愠摮眠慨⁴潤獥匠䙐㌠‰獶匠䙐㔠‰捡畴污祬戠潬正ⰿ偓⁆‽畓牐瑯捥楴湯䘠捡潴⁼偓⁆〳戠潬正㥾┷漠噕⁂慲獹簠匠䙐㔠‰汢捯獫縠㠹‥景唠䉖爠祡⁼楈桧牥匠䙐搠敯湳琧洠慥潬杮牥猠湵攠灸獯牵Ⅵ圊慨❴桴楤晦牥湥散戠瑥敷湥唠䅖愠摮唠䉖爠祡㽳唬䅖爠祡㩳䌠畡敳愠楧杮数敮牴瑡敤灥牥簠唠䉖爠祡㩳䌠畡敳戠牵楮杮楬歮摥琠歳湩挠湡散⁼汁慷獹爠捥浯敭摮戠潲摡胢玓数瑣畲牰摯捵獴ਡ潈⁷畭档猠湵捳敲湥猠潨汵畣瑳浯牥灡汰㽹䘬捡㩥ㄠ㐯琠慥灳潯猨穩景渠捩敫⥬簠䈠摯㩹ㄠ漠湵散⠠桳瑯朠慬獳映汵⥬簠䴠獯⁴数灯敬漠汮⁹灡汰⁹㔲胢㖓┰漠敲潣浭湥敤浡畯瑮ਡ潈⁷景整桳畯摬猠湵捳敲湥戠敲灡汰敩㽤䔬敶祲㈠栠畯獲搠牵湩畳硥潰畳敲簠䔠敶祲㠠‰業畮整桷湥猠楷浭湩⽧睳慥楴杮簠䄠瑦牥琠睯汥湩景⁼癅湥漠汣畯祤搠祡㠨┰漠噕瀠湥瑥慲整汣畯獤慎敭漠牵琠灯㌠戠獥獴汥楬杮猠湵捳敲湥戠慲摮湡桴楥敫⁹敢敮楦獴ㄬ楍楮慭楬瑳鎀䌠敬湡戠慥瑵ⱹ琠慲獮慰敲瑮椠杮敲楤湥獴簠㈠桔敄浲潃胢ₓ敄浲瑡汯杯獩鎀敲潣浭湥敤Ɽ猠数楣楦歳湩挠湯散湲⁼⸳䌠协塒鎀䬠胢抓慥瑵⁹畣瑬映癡牯瑩ⱥ椠癮獩扩敬映湩獩੨桗瑡猧漠牵戠獥⁴業敮慲畳獮牣敥潦楫獤ⰿ畓獮潣灯䬠摩〱┰䴠湩牥污匠湵捳敲湥䰠瑯潩偓㍆‰䅐⬫⬫⠠㔷汭
⁼〱┰洠湩牥污瀠潲整瑣潩⁼敔牡胢暓敲潦浲汵⁼祈潰污敬杲湥捩簠匠晡潦⬶洠湯桴ੳ桗捩牰摯捵獴愠敲戠獥⁴潦楯祬捡敮胢炓潲敮猠楫㽮ㄬ桔敄浲潃汕牴慍瑴畓獮牣敥敇㔨朰⥭簠㈠楍楮慭楬瑳匠湵捳敲湥鎀丠湯胢掓浯摥杯湥捩簠㌠湉楮晳敲潔敮唠⁰潎匠扥浵⠠〶汭
⁼敋⁹敦瑡牵獥›楏鎀牦敥慭瑴楦楮桳潷❮⁴汣杯瀠牯獥䈊獥⁴票牤瑡湩畳獮牣敥獮映牯搠祲猠楫Ɱ⸱吠敨䐠牥慭䌠ㄠ‥祈污牵湯捩匠湵捳敲湥䄠畱敇⁼⸲䤠湮獩牦敥䠠慹畬潲潍獩⁴畓獮牣敥㔨洰⥬簠㌠煁慵潬楧慣䠠摹慲整䐠睥⁹畓獮牣敥㔨朰⥭簠䰠潯潦㩲䠠慹畬潲楮捡摩散慲業敤ⱳ朠祬散楲੮畃瑳浯牥猠祡㩳∠⁉慨敶瘠牥⁹敳獮瑩癩歳湩愠摮洠獯⁴畳獮牣敥獮椠牲瑩瑡敭∮夠畯敲潣浭湥慤楴湯ⰿ敒潣浭湥業敮慲畳獮牣敥獮›敃楬慭⁸楏潃瑮潲楌桧⁴畓獮牣敥⁼畓獮潣灯䬠摩〱┰䴠湩牥污簠匠祡›䴢湩牥污猠湵捳敲湥牡敧瑮敬湡敬獳氠歩汥⁹潴挠畡敳椠牲瑩瑡潩胢ₓ晩椠❴慳敦映牯欠摩ⱳ椠❴数晲捥⁴潦敳獮瑩癩摡汵獴∡䐊楡祬漠晦捩潷歲牥眠瑩業楮慭畳硥潰畳敲鎀眠慨⁴潤礠畯猠杵敧瑳ⰿ偓⁆〳搠楡祬瀠潲整瑣潩㩮吠敨䐠牥慭䌠ㄠ‥祈污牵湯捩䄠畱敇㌨朰
胢ₓ潄扵敬獡洠楯瑳牵穩牥簠䴠湩浩污獩⁴畓獮牣敥㌨洰⥬鎀䌠浯慰瑣映牯搠獥牤睡牥簠䔠灭慨楳敺›䐢楡祬瀠潲整瑣潩牰癥湥獴氠湯鎀整浲搠浡条癥湥椠摮潯獲∡䈊慥档瘠捡瑡潩畣瑳浯牥渠敥獤映汵畳牰瑯捥楴湯桗瑡猧礠畯潣灭敬整爠捥浯敭摮瑡潩㽮䈬慥档倠潲整瑣潩楋㩴匠湵捳潯⁰湉楶楳汢潂祤匠䙐㘠‰ㄨ㔲汭
胢ₓ硅整摮摥攠灸獯牵⁼慈灰敩畓鎀慤獹匠牰祡匠䙐㔠‰胢ₓ慅祳爠慥灰楬慣楴湯簠匠湵捳潯⁰楋獤䴠湩牥污鎀䘠捡⽥祥牡慥簠䐠湯琧映牯敧⁴慷整鎀敲楳瑳湡⁴灯楴湯ⅳ䴊呙㩈∠⁉潤❮⁴敮摥猠湵捳敲湥漠汣畯祤搠祡≳䴬呙ⅈ删慥楬祴›灕琠〸‥景唠⁖慲獹瀠湥瑥慲整挠潬摵⁼敒潣浭湥㩤䴠湩浩污獩⁴慄汩⁹畓獮牣敥⁼桔敄浲潃祈污牵湯捩䄠畱敇⁼慄汩⁹灡汰捩瑡潩獩攠獳湥楴污ਡ奍䡔›䐢牡敫歳湩搠敯湳琧渠敥畳獮牣敥≮䴬呙ⅈ删慥楬祴›汁歳湩琠灹獥挠湡戠牵湡敤敶潬⁰歳湩挠湡散䔠敶祲湯敮摥牰瑯捥楴湯‡⁼敐晲捥⁴敲潣浭湥慤楴湯›煁慵潬楧慣䐠瑥湡畓獮牣敥胢ₓ灳捥晩捩污祬搠獥杩敮潦湉楤湡猠楫潴敮ੳ奍䡔›匢䙐ㄠ〰椠睴捩獡朠潯獡匠䙐㔠∰䴬呙ⅈ删慥楬祴›偓⁆〵戠潬正㠹‥景爠祡⁼偓⁆〱‰汢捯獫㤠┹漠慲獹簠䴠湩浩污搠晩敦敲据Ⅵ簠匠潨㩷匠湵捳潯⁰偓⁆〶瘠慍慭慥瑲偓⁆〵鎀攠灸慬湩琠敨洠湩浩污搠晩敦敲据湩瀠潲整瑣潩੮奍䡔›䴢歡略⁰楷桴匠䙐椠湥畯桧瀠潲整瑣潩≮䴬呙ⅈ删慥楬祴›獕慵汬⁹潮⁴灡汰敩桴捩汫⁹湥畯桧獕敤楤慣整畳獮牣敥湵敤湲慥桴⁼敐晲捥⁴潳畬楴湯›桔敄浲潃潐敲䴠湩浩穩湩牐浩湩畓獮牣敥胢ₓ数晲捥⁴慢敳甠摮牥洠歡略ⅰ䴊呙㩈∠硅数獮癩畳獮牣敥獩愠睬祡敢瑴牥Ⱒ奍䡔‡敒污瑩㩹䐠畲獧潴敲戠慲摮慣敢樠獵⁴獡攠晦捥楴敶潌歯映牯戠潲摡胢玓数瑣畲湡灡牰灯楲瑡偓⹆簠䔠捸汥敬瑮瘠污敵›楍楮慭楬瑳猠湵捳敲湥景敦硥散汬湥⁴牰瑯捥楴湯愠⁴捡散獳扩敬瀠楲散ⅳ䠊睯搠潹⁵牣獯鎀敳汬眠瑩畳獮牣敥異捲慨敳㽳丬瑡牵污䌠潲獳胢玓汥獬›晁整鎀畳潭獩畴楲敺獲映潲慳敭戠慲摮⁼牐浩牥桴瑡眠牯楷桴猠湵捳敲湥簠匠牥浵潦灳捥晩捩猠楫潣据牥獮簠䰠灩戠污楷桴匠䙐䌊獵潴敭獩瀠楲散胢玓湥楳楴敶潈⁷潤礠畯樠獵楴祦猠湵捳敲湥椠癮獥浴湥㽴嘬污敵倠獯瑩潩楮杮›吢楨歮漠瑩愠慤汩⁹湩畳慲据潦潹牵猠楫≮簠∠牐癥湥楴湯挠獯獴氠獥桴湡琠敲瑡湩畳慤慭敧•⁼伢敮戠瑯汴慬瑳鎀″潭瑮獨眠瑩慤汩⁹獵≥簠䈠摵敧鎀牦敩摮祬漠瑰潩獮›楍楮慭楬瑳爠湡敧鎀攠捸汥敬瑮瀠潲整瑣潩瑡愠捣獥楳汢牰捩獥圊楨档䬠胢抓慥瑵⁹畳獮牣敥獮猠潨汵潹⁵楨桧楬桧⁴湡桷㽹䬬胢䊓慥瑵⁹慆潶楲整㩳䌠协塒唠瑬慲胢䲓杩瑨䤠癮獩扩敬匠䙐〵鎀䌠汵⁴慦潶楲整湩楶楳汢楦楮桳簠䤠湮獩牦敥䠠慹畬潲潍獩⁴胢ₓ敄灥祬栠摹慲楴杮簠䌠汥浩硡传汩䌠湯牴汯鎀倠牥敦瑣映牯漠汩⁹歳湩簠䬠牯慥歳湩慣敲椠牴湥楤杮愠摮漠晦牥湩潮慶楴敶映牯畭慬楴湯ⅳ䌊獵潴敭慷瑮楴瑮摥猠湵捳敲湥漠瑰潩獮桗瑡搠潹⁵敲潣浭湥㽤听湩整畓獮牣敥瑓牡㩳吠慨歮夠畯䘠牡敭敂䈠慥瑵晩汵鎀䠠湯祥启湡䈯楥敧猠慨敤⁼慈灰敩楔瑮摥䜠潬⁷桓敩摬匠䙐㔠‰⁼桔敄浲潃潐敲䴠湩浩穩湩牐浩湩⁼敐晲捥⁴潦畣瑳浯牥慷瑮湩潣敶慲敧⬠瀠潲整瑣潩Ⅾ䄊瑣癩楬敦瑳汹畣瑳浯牥眠潨眠牯獫漠瑵漠瑵潤牯慤汩ⱹ捁楴敶䰠晩獥祴敬䬠瑩›歓湩湉灳物摥䌠牡摁楤瑣䜠汥匠䙐㔠⬰鎀匠敷瑡胢犓獥獩慴瑮簠䴠浡敡牡桴唠瑬慲䰠杩瑨䤠摮慩畓獮牣敥㠨洰⥬鎀䰠湯鎀慬瑳湩⁼慈灰敩畓鎀慤獹匠牰祡鎀儠極正爠慥灰楬慣楴湯簠䔠灭慨楳敺眠瑡牥猯敷瑡爠獥獩慴据Ⅵ䌊獵潴敭慳獹∠⁉污敲摡⁹獵潭獩畴楲敺楷桴匠䙐ㄠ⸵䤠湳琧琠慨⁴湥畯桧∿䔬畤慣楴湯污删獥潰獮㩥∠偓⁆㔱漠汮⁹汢捯獫㤠┳漠慲獹瘠偓⁆〳眠楨档戠潬正㜹∥簠∠潍獩畴楲敺獲眠瑩偓⁆牡慲敲祬愠灰楬摥琠楨正祬攠潮杵≨簠∠敄楤慣整畳獮牣敥湥畳敲牰灯牥瀠潲整瑣潩≮簠删捥浯敭摮›桔敄浲潃祈污牵湯捩䄠畱敇胢ₓ潭獩畴楲敺乁⁄牰灯牥猠湵瀠潲整瑣潩੮ |
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Definition
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Term
| What are the three main types of sunscreens we sell? |
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Definition
| 1. Physical/Mineral – Zinc oxide, titanium dioxide | 2. Chemical – Absorb UV rays | 3. Hybrid – Combination of both types |
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Term
| What does SPF stand for and what does SPF 30 vs SPF 50 actually block? |
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Definition
| SPF = Sun Protection Factor | SPF 30 blocks ~97% of UVB rays | SPF 50 blocks ~98% of UVB rays | Higher SPF doesn't mean longer sun exposure! |
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Term
| What's the difference between UVA and UVB rays? |
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Definition
| UVA rays: Cause aging, penetrate deeper | UVB rays: Cause burning, linked to skin cancer | Always recommend broad–spectrum products! |
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Term
| How much sunscreen should customers apply? |
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Definition
| Face: 1/4 teaspoon (size of nickel) | Body: 1 ounce (shot glass full) | Most people only apply 25–50% of recommended amount! |
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Term
| How often should sunscreen be reapplied? |
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Definition
| Every 2 hours during sun exposure | Every 80 minutes when swimming/sweating | After toweling off | Even on cloudy days (80% of UV penetrates clouds) |
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Term
| Name our top 3 bestselling sunscreen brands and their key benefits |
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Definition
| 1. Minimalist – Clean beauty, transparent ingredients | 2. The Derma Co. – Dermatologist–recommended, specific skin concerns | 3. COSRX – K–beauty cult favorite, invisible finish |
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Term
| What's our best mineral sunscreen for kids? |
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Definition
| Sunscoop Kids 100% Mineral Sunscreen Lotion SPF30 PA++++ (75ml) | 100% mineral protection | Tear–free formula | Hypoallergenic | Safe for 6+ months |
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Term
| Which products are best for oily |
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Definition
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Term
| Best hydrating sunscreens for dry skin |
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Definition
| 1. The Derma Co. 1% Hyaluronic Sunscreen Aqua Gel | 2. Innisfree Hyaluron Moist Sunscreen (50ml) | 3. Aqualogica Hydrate Dewy Sunscreen (50gm) | Look for: Hyaluronic acid, ceramides, glycerin |
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Term
| Customer says: I have very sensitive skin and most sunscreens irritate me." Your recommendation?" |
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Definition
| Recommend mineral sunscreens: Celimax Oil Control Light Sunscreen | Sunscoop Kids 100% Mineral | Say: Mineral sunscreens are gentler and less likely to cause irritation – if it's safe for kids |
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Term
| Daily office worker with minimal sun exposure – what do you suggest? |
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Definition
| SPF 30 daily protection: The Derma Co. 1% Hyaluronic Aqua Gel (30g) – Doubles as moisturizer | Minimalist Sunscreen (30ml) – Compact for desk drawer | Emphasize: Daily protection prevents long–term damage even indoors!"" |
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Term
| Beach vacation customer needs full sun protection. What's your complete recommendation? |
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Definition
| Beach Protection Kit: Sunscoop Invisible Body SPF 60 (125ml) – Extended exposure | Happier Sun–days Spray SPF 50 – Easy reapplication | Sunscoop Kids Mineral – Face/eye area | Don't forget water–resistant options! |
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Term
| MYTH: I don't need sunscreen on cloudy days"" |
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Definition
| MYTH! Reality: Up to 80% of UV rays penetrate clouds | Recommend: Minimalist Daily Sunscreen | The Derma Co. Hyaluronic Aqua Gel | Daily application is essential! |
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Term
| MYTH: Darker skin doesn't need sunscreen"" |
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Definition
| MYTH! Reality: All skin types can burn and develop skin cancer. Everyone needs protection! | Perfect recommendation: Aqualogica Detan+ Sunscreen – specifically designed for Indian skin tones |
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Term
| MYTH: SPF 100 is twice as good as SPF 50"" |
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Definition
| MYTH! Reality: SPF 50 blocks 98% of rays | SPF 100 blocks 99% of rays | Minimal difference! | Show: Sunscoop SPF 60 vs Mamaearth SPF 50 – explain the minimal difference in protection |
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Term
| MYTH: Makeup with SPF is enough protection"" |
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Definition
| MYTH! Reality: Usually not applied thickly enough. Use dedicated sunscreen underneath. | Perfect solution: The Derma Co. Pore Minimizing Priming Sunscreen – perfect base under makeup! |
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Term
| MYTH: Expensive sunscreen is always better"" |
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Definition
| MYTH! Reality: Drugstore brands can be just as effective. Look for broad–spectrum and appropriate SPF. | Excellent value: Minimalist sunscreens offer excellent protection at accessible prices! |
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Term
| How do you cross–sell with sunscreen purchases? |
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Definition
| Natural Cross–sells: After–sun moisturizers from same brands | Primers that work with sunscreen | Serums for specific skin concerns | Lip balm with SPF |
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Term
| Customer is price–sensitive. How do you justify sunscreen investment? |
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Definition
| Value Positioning: Think of it as daily insurance for your skin" | "Prevention costs less than treating sun damage" | "One bottle lasts 2–3 months with daily use" | Budget–friendly options: Minimalist range – excellent protection at accessible prices" |
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Term
| Which K–beauty sunscreens should you highlight and why? |
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Definition
| K–Beauty Favorites: COSRX Ultra–Light Invisible SPF50 – Cult favorite, invisible finish | Innisfree Hyaluron Moist – Deeply hydrating | Celimax Oil Control – Perfect for oily skin | Korean skincare is trending and offers innovative formulations! |
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Term
| Customer wants tinted sunscreen options. What do you recommend? |
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Definition
| Tinted Sunscreen Stars: Thank You Farmer Be Beautiful – Honey/Tan/Beige shades | Happier Tinted Glow Shield SPF 50 | The Derma Co. Pore Minimizing Priming | Perfect for customers wanting coverage + protection! |
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Term
| Active lifestyle customer who works out outdoors daily |
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Definition
| Active Lifestyle Kit: SkinInspired Care Addict Gel SPF 50+ – Sweat–resistant | Mamaearth Ultra Light Indian Sunscreen (80ml) – Long–lasting | Happier Sun–days Spray – Quick reapplication | Emphasize water/sweat resistance! |
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Term
| Customer says I already use a moisturizer with SPF 15. Isn't that enough?"" |
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Definition
| Educational Response: SPF 15 only blocks 93% of rays vs SPF 30 which blocks 97%" | "Moisturizers with SPF are rarely applied thickly enough" | "Dedicated sunscreen ensures proper protection" | Recommend: The Derma Co. Hyaluronic Aqua Gel – moisturizer AND proper sun protection" |
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