Ideal Bureaucracy

3 Types of Authority

(traditional, Charasmatics, Legal)

POSDCoRB

(plan, organize, staff, direct, coordinate, report, budget)

criticizes functions approach to management

10 roles of 3 categories

(informational, interpersonal, decision maker, politician)

scientific management

fairs day word

differential piecework

focus on production of goods

Administrative

esprit de corps

divided organizational activities into 5 groups

(technical, commercial, financial, security, accounting)

behavioral approach (humanism)

worker motivation

social interaction

self actualization

behaviorism

impact of attitudes on work motivation and productivity

behaviorism

againast the Rabbling Hypothesis- held that workers are disorganized group of people acting only out of self interest

fatigue adn productivity provided sociological persopective

scientific/quantitative

behavioral and cognitive process

decisions involve choices and modeling the process can lead to better decisions

scientific/quantitative

challenged idea that organizations always operate rationally

GST

General Systems Theory

everything is part of a larger system

interdependent

attention on fundamentals

input transformation output feedback

learning organization technologies

systems thinking

personal mastery

mental models

building shared visions

team learning

quality management

14 components for operating improvements

5 characteristics of an organization

size, interdependent, input, throughput, output

4 organizational environments

placid

placid random

disturbed

turbulent

organizations are both

mechanical- specialization and hierarchy stable organization

organic-focus on work groups and flat structure

Anti Environment against the idea that the environment is the dominant motivation

decision makers have more autonomy

alternatives

this view blurs distinction between real things that need fixing and those that dont

culture arises from 5 aspects

dynamic ongoing

historical

societal

enternal (competition)

external (values)

distinguishes between layers of culture

national

regional

gender

generational

social class

corporate level

Kind of lenses

assimilationist

color blind

culturalcentrist

elitist

integrationist

meritocratist

multiculturalist

seclusionist

transcendent

victim

9 Steps to Implementation

generic product definition

target group

differential marketing analysis

customer behavior analysis

differential advantages analysis

multiple marketing approaches

integrate market planning

feedback

auditing

radical change

disrupts the status quo

quick and abrupt

all encompassing

new concept

classic model of change

unfreeze, change, refreeze

4 phase model for planned change

explore

plan

action

integration

General Adaptations Syndrome

defining stress as a bodily reaction to any positive or negative stimuli

5 Areas of Organizational Innovativeness

product

market/service

process

behavioral

strategic

7 Steps Analyzing and Solving Problems

standard of performance exists

deviation from the standards

locate point of deviation

affected from unaffected

look for change

analyze possible causes

take cause implement it and test it

types of people with change

defenders

analyzers

prospectors

reactors

trust and delegation model

predict whether a person will choose to trust another in a situation

3 aspects of semantics

words are not the things they represent

words can never say everything about anything

its possible to use words and words infinitely

defined generational differences

veterans

baby boomers

generation x

generation y

purpose of successful managers communication

gather, inform, motivate, instruct, counsel, mentor, develop staff, build teams