Term
| L.A.S.T - what are the 4 steps to handling a guest's complaints? |
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Definition
| Listen, Apologize, Solve and Thank |
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Term
| what does PPA stand for, how do you calculate it, and why is it important? |
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Definition
| Per Person Average - it is the averaged measurement of money each guest spends in one visit. You take the number of sales and divide it by the number of guests. It is important because Scheduling is based on this. The better your ability to upsell and use suggestive selling, the higher your PPA will get and the better shits and stations you will get |
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Term
| with the Create Your Own Combo, what 7 options due customers have? |
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Definition
| Garlic and Lime Shrimp, Monterey Chicken, Ribs, Salmon, Classic Sirloin, Margarita Chicken and Sides |
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Term
| The Monterey Chicken is how many Oz.s and comes with what kind of sauce and topped with tomatoes, parsley and what two other toppings? |
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Definition
| 8 oz. bbq sauce topped with both crunchy bacon and melted Cheese |
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Term
| The cajun Chicken Pasta and shrimp pasta come with what types of pasta and what type of sauce? |
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Definition
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Term
| what is the difference between Chicken Club Tacos and Chicken Tacos? |
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Definition
| chicken club taco's have Ranchero sauce and sour cream with pico de Gallo and the Club Taco has Mesquite Chicken with bacon, Ancho-Chili Ranch Dressing and served with Chipotle Ranch on the Side |
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Term
| What is the best upsell for Tacos? |
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Definition
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Term
| How many Chicken Crispers come in an order? |
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Definition
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