| Term 
 
        | phases of strategic management |  | Definition 
 
        | 1-basic financial planning: annual budget 2-forcast based planning 5 yr 3-externally oriented planning: topdown staffer, lower implement 4-strategic management: integrated   *real value: get advantage of "strategic planning" and "organizational learning" that accompanies a future orientation |  | 
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        | Term 
 
        | environmental sustainability |  | Definition 
 
        | the use of business practices to reduce a company's impact on the natural, physical environment |  | 
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        | Term 
 | Definition 
 
        | Darwin; proposes that once an organization is successfully established in a particular environmental niche, it is unable to adapt to changing conditions. Inertia prevents the organization from from changing. What businesses will survive in particular envirnoment? If not, replace by company filling the void and responding to consumers needs. |  | 
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        | Term 
 | Definition 
 
        | proposes that organizations can and do adapt to changing conditions by imitating other successful organizations. Companies adapt to changing circumstances by imitating and admired firm's strategies and management techniques. Fails to explain how and by whom new successful strategies have emerged/developed. |  | 
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        | Term 
 
        | organizational learning theory |  | Definition 
 
        | an organization adjusts defensively to a changing environment and uses knowledge offensivley to improve the fit between itself and its environment. People at all levels becoming involved in providing input into strategic decisions.   *Learning Organization: an organization skilled at creating, acquiring, and transferring knowledge and at modifying its behavior to reflect new knowledge and insights |  | 
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        | Term 
 
        | Four basic elements of strategic management |  | Definition 
 
        | 1)environmental scanning: SWOT; identify strategic factors2)strategic formulation: missions, objectives (end results of planned activity), strategies (corporate, business, or functional), policies (guidelines for decision making); long-term
 3)strategic implementation: programs, budgets, procedures
 4)evaluation and control: performance (actual results)
 |  | 
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        | Term 
 | Definition 
 
        | managerial decisions and actions that determines the long-run performance or a corporation. Includes: -environmental scanning (internal/external)-strategy formulation ( strategic or long range planning)
 -strategy implementation
 -evaluation and control
   **emphasizes the monitoring and evaluating of external opportunities and threats in light of a corporation's strengths and weaknesses   >results in clearer sense of strategic vision for the firm, sharper focus on what is strategically important, and improved understanding or rapidly changing environment |  | 
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        | Term 
 
        | Strategic Diamond: Hambrick and Fredrickson **Discussion Question on Test**!! |  | Definition 
 
        | 1. Arena: Where will we be active? 2. Vehicles: How will we get there? 3. Differentiators: How will we win in the marketplace? 4. Staging: What will be our spped and sequence of moves? 5. Economic logic: How will we obtain our returns? |  | 
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        | Term 
 | Definition 
 
        | a mechanism established to allow different parties to contribute capital, expertise, and labor for their mutual benefit. Board of directers has an obligation to approve all decisions that might affect performance in the long run |  | 
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        | Term 
 | Definition 
 
        | the relationship among these three groups in determining the direction and performance of the corporation |  | 
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        | Term 
 
        | Five boad of director responsibilities |  | Definition 
 
        | 1. setting corporate strategy, overall direction, mission, vision 2. hiring and firing the CEO and top management 3. reviewing and approving the use of resources 4. caring for shareholder interests   **Four most important issues boards should address are corporate performance, CEO succession, strategic planning, and corporate governance. **Direct affairs not manage them; act with Due Care |  | 
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        | Term 
 
        | Role of the board in strategic management is to carry out three tasks |  | Definition 
 
        | Monitor Evaluate and Influence initiate and determine   **Involvement positively related to a corporation's financial performance and its credit rating |  | 
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        | Term 
 | Definition 
 
        | aka management directors, are typically officers or executives employed by the corporation |  | 
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        | Term 
 | Definition 
 
        | non-management directors; may be executives of other firms but are ot employees of the board's corporation; account for 80% of ppl on boards in U.S. |  | 
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        | Term 
 | Definition 
 
        | because of their long tenure with the corporation, insiders (senior executives) tend to identify with the corporation and its success. |  | 
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        | Term 
 
        | There can be outsiders as such |  | Definition 
 
        | affiliates retired family |  | 
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        | Term 
 | Definition 
 
        | the inclusion of a corporation's workers on its board, began only recently in the United States. Founded in Germany in with two-tiered system |  | 
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        | Term 
 
        | direct interlocking directorate |  | Definition 
 
        | occurs when two firms share a director or when an executive of one firms sit on the board of a second firm. **an indirect interlock occurs when two corporatons have directors who also serve on the board of a third firm, such as a bank.   **useful for gaining both inside info ab an uncertain environment and objective expertise ab potential strategies and tactics. |  | 
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        | Term 
 | Definition 
 
        | a corporation whose directors serve terms of more than one year divides the board into classes and staggers elections so that only a portion of the board stands for election each yr. |  | 
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        | Term 
 | Definition 
 
        | consulted by the chair/CEO regarding board affairs and coordinates the annual evaluation of the CEO. |  | 
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        | Term 
 
        | S&P Corporate Governance Scoring System researches... |  | Definition 
 
        | 
ownership structure and influence
financial stakeholder rights and relations
financial transparency and information disclosure
board structure and processes |  | 
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        | Term 
 
        | Top management responsibility |  | Definition 
 
        | involve getting things accomplished through and with others in order to meet the corporate objectives; multidimensional and oriented toward the welfare of the total organization; tasks vary and are a function of the mission, objectives, strategies, and key activities of the corporation |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | the directing of activites toward the accomplishment of corporate objectives; sets the tone for the entire corporaton |  | 
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        | Term 
 | Definition 
 
        | a description of what the company is capable of becoming |  | 
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        | Term 
 | Definition 
 
        | leader who provides change and movement in an organization by providing a vision for that change. Three key characteristics: 
The CEO articulates a strategic vision for the corporation
The CEO presents a role for others to identify with and to follow
The CEO communicates high performance standards and also shows confidence ini the followers abilities to meet these standards. |  | 
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        | Term 
 
        | strategic choice perspective |  | Definition 
 
        | not only do organiztions adapt to a changing environment, they also have the opportunity and power to reshape the environment. Supported by research indicating that the decisions of a firm's management have at least as great an impact on a firm performance as overall industry factors; manager's decisions rational; adaption is dynamic process |  | 
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        | Term 
 | Definition 
 
        | 1. Mission statement purpose or reason for the organization's existence... -who...they are now -what is the firm providing to society -how it does business  **Vision...who they would like to become.   2. Objectives 
what are the end result of planned activity...result of fulfillment of firms mission    3. Strategy 
forms a comprehensive master plan that states how the corportation will achieve its mission and objectives -corporate: companys overall diretion in terms of its general attitude toward growth and the management of its various businesses and product lines -business: buesiness unit or product level, and it emphasizes improvement of the competitive position of a corporations products or services in the specific industry or market segment served by that business unit; differentation -functional: approach taken by a functional area to achieve corporate and business unit objectives and strategies by maximizing resource productivity. **cohesive implementation of all three 4. Policy guideline for decision making that links the formulation of a strategy with its implementation. ensure employees throughout the firm make decisions and take actions that support the corporation's mission, obj, strategies   4. Policy   
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        | Term 
 | Definition 
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        | Term 
 | Definition 
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        | Term 
 | Definition 
 
        | 1. Programs statement of the activities or steps needed to acmplish a single-plan use; makes strategy action-oriented; Beginnng new research effort, changing companys internal culture 2. Budget statement of a corporations programs in dollars; lists the cost of each program; corporations demand %return on investment; ultimately ensures programs increase shareholder value. 3. Procedures sequential steps that describe in detail how particular task or job is to be done; activites that must be done in order to carry out programs.  |  | 
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        | Term 
 | Definition 
 
        | activities and performance results are monitored so that actual performance can be compared with desired performance.  Performance...the end result of activities.  |  | 
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        | Term 
 | Definition 
 
        | something that acts as a stimulus for a change in strategy such as: -New CEO -External interventaion (bank refuses to approve loan -Threat of a change in ownership -Performance gap (performance does not meet expectations) -Strategic inflection point (major change takes place due to the introduction of new technologies, change in customer values.  |  | 
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        | Term 
 
        | Strategic decision deal with the long-run future of an entire organization and have three characteristics |  | Definition 
 
        | 
Rare: unusual and have no precedent to followConsequential: commit resources and demand commitment of people at all levelsDirective: set precedent |  | 
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        | Term 
 
        | Mintzberg's Modes of Strategic Decision Making |  | Definition 
 
        | 
Entrepreneurial: focus on opportunites-problems are secondary. Guided by leaders vision; goal is growthAdaptive Mode: reactive solutions to existing problems; strategy is fragmented; bargaining of priorities; developed to move organization incrementallyPlanning Mode:proactive search for new opportunites adn the reactive solution of existing problems; involves the systematic gathering of appropriate info for situation analysis, the generation of feasible alternative strategies, the rational selection of the most appropriateLogical Incrementalism: synthese of the planning, adaptive, and to lesser extent environmental. Organization probes the future, experiments and learn for a series of partial commitments rather than through global formulations; flexible; ambiguity |  | 
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        | Term 
 | Definition 
 
        | problems arise in corporations because the agents (top management) are not willing to bear responsibility for their decisions unless they own a substantial amount of stock in the corporation. |  | 
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        | Term 
 | Definition 
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        | Term 
 | Definition 
 
        | the inclusion of a corporation's workers on its board |  | 
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        | Term 
 | Definition 
 
        | a private corporation has responsibilities to society that extend beyond making a profit. strategic decisions affect more than just the corporation |  | 
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        | Term 
 
        | Friedman's Traditional View of Business responsibility |  | Definition 
 
        | =profit maximization!!! >a return to a laissez-faire worldwide economy with a minimum of government regulation, Friedman argues against the concept of social responsibility. Manager who acts "responsibly" is spending the shareholder's money for a general social interest; acts from motives other than economic which may harm the very society the firm is trying to help; social costs=less efficient..to compensaton, prices go up or R&D gets postponed.  **use resources, engage in activities design to increase profits, stay inside the rules of the game, engages in open/free competition w/o deception/fraud.  |  | 
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        | Term 
 
        | Carroll's Four Responsibilities of Business |  | Definition 
 
        |   
Economic: to produce goods/services of value to society so that the firm may repay its creditors and shareholders.Legal: responsibilities are defined by gov't in laws that management is expected to obey. Ethical: responsibilities of an organization management are to follow the generally held beliefs about behavior in society. Discretionary: responsibilities are the purely voluntary obligations a corporaton assumes **In order of priority. Economic and legal align with Friedman but goes further with CSR of ethical/discretionary.  |  | 
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        | Term 
 | Definition 
 
        | includes more than just ecological concerns and the natural environment, can be broadened to include economic and social as well. |  | 
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        | Term 
 
        | which groups interests should have priority? |  | Definition 
 
        | enterprise strategy--an overarching strategy that explicitly articulates the firm's ethical relationship with its stakeholders. This requires not only that management clearly state the firm's key ethical values, but also that it uderstands the firm's societal context, and ndertakes stakeholder analysis to identify the concerns and abilities of each stakeholder. |  | 
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        | Term 
 | Definition 
 
        | the identification and evaluation of corporate stakeholders. Three step process: 
identify primary stakeholders, those who have a direct connection with the corporation and who have sufficient bargaining power to directly affect corporate activities. Primary stakeholders are directly affected by the corporation and usually include customers, employees, suppliers, shareholders, and creditors. Covered by written/verbal agreementidentify the secondary stakeholders-those who have only an indirect stake in the corporation but who are also affected by corporate activities; nongovernmental organizations, activists, local communites, trade associations, competitiors, governments...no ethical or legal implications, do not affect short-term profitability but their actions could impact reputationto estimate the effect on each stakeholder group from any particular strategic decision; for firm to uphold ethical/discretionary responsibility, must take into account needs/wants of secondary stakeholders. |  | 
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        | Term 
 
        | Once stakeholders impact have been identified...   |  | Definition 
 
        | managers should decide whether stakeholder input should be invited into the discussion of the strategic alternatives. |  | 
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        | Term 
 
        | Reasons for unethical behavior |  | Definition 
 
        | -Rule based v relationship based: relationship-based tend to be less transparent and have a higher degree of corruption than do rule-based countries -differences in values between business people and key stakeholders |  | 
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        | Term 
 | Definition 
 
        | claims that morality is relative to some personal, social, or cultural standard and that there is no method for deciding whether one decision is better than another. 
naive: all moral decisions are deeply personal and that individuals have the right to run their own lives; individuals should be allowed to interpret situations and act based on their moral valuesRole: social roles carry them certain obligations to that roleSocial Group: morality is simply a matter of following the norms of an individual's peer group; decision is legitimate if it is common practicecultural: morality is relative to a particular culture, society, community. People should understand other cultures and not judge. |  | 
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        | Term 
 
        | Kohlber's levels of moral development |  | Definition 
 
        | individual moves from total self-centeredness to a concern for universal values 
preconventional level: concern for the self, small children; evaluate behaviors on the vasis of personal interest-avoiding punishment or quid pro quoconventional level: considerations of society's laws and norms. actions are justified by an external code of conductprincipled level: a person's adherence to an internal moreal code, looks beyond norms or laws to find universal values/principles.   |  | 
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        | Term 
 | Definition 
 
        | specifies how an organization expects its employees to behave while on the job 
clarifies company expectations of employee conduct in various situationsmakes clear that the company expects its people to recognize the ethical dimensions in decisions and actions |  | 
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        | Term 
 | Definition 
 
        | consensually accepted standards of behavior for an occupation, a trade, or a profession |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | is the precepts of personal behavior based on religious or philosophical grounds |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | formal codes that permit or firbid certain behaviors and may or may not enforce ethics or morality. |  | 
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        | Term 
 
        | Three approaches to ethical behavior |  | Definition 
 
        | 1. Utilitarian approach--actions and plans should be judge by their consequences, acts to greatest benefit of society and produce the least harm or lowest cost. H/e benefits/cost are hard to recognize. stakeholders that have the most power (ability to affect the company) legitimacy ( legal or moral claim on company resources) urgency (demand for immediate attention) are given priority.  2. Individual rights approach--human beings have certain fundamental rights that should be respected in all decisions. a decision/behavior should be avoided if it interferes with the rights of others. 3. Justice approach--decision makers be equitable, fair and impartial in the distribution of costs and benefits to indiv/groups; liberty, retributieve justice (punishment equal to offense), and compensatory justice (wrongs should be compensated in proportion to the offense)  |  | 
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        | Term 
 | Definition 
 
        | categorical imperatives  
a person's actions are ethical only if that person is willing for that same action to be taken by everyone who is in a similar situationa person should never treat another human eing simply as a means but always as an end.  |  | 
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        | Term 
 
        | environmental uncertainty |  | Definition 
 
        | the degree of complexity puls the degree of change of exists in an organizaton's external environment; threat to strategic managers bc it hampers their ability to develop long-range plans and to make strategic decsions to keep corporation at equilibrium w/in exernal environment. Opportunity bc it creates a new playing field in which creativity and innovation play a major part in strategic decisions. |  | 
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        | Term 
 | Definition 
 
        | the monitoring, evaluation, and dissemination of information from the external and internal environments to key people within an organization; to avoid strategic surprise and ensure long-term health. |  | 
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        | Term 
 
        | managers must be aware of... |  | Definition 
 
        | natural, societal, and task environments |  | 
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        | Term 
 | Definition 
 
        | physical resources, wildlife, and climate athat are an inherent part of existence on Earth; form an ecological system of interrelated life |  | 
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        | Term 
 | Definition 
 
        | mankind's social system that includes general forces that do not directly touch on the short-run activites of the organization that can, and often do, influence its long-run decisions...these factors affect multiple industries and are as follows: 
Economic forces: regulate the exchange of materials, money, energy, and informationsTechnologoical forces: generate problem-solving interventionsPolitical/legal forces: allocate power and provide constraining and protecting laws and regulationssociocultural forces: that regulate the values, mores, and customs of society |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | elements/groups that directly affect a corporation and in turn are affected by it. These are governments, local communities, suppliers, competitiors, customers, creditors, employees/labor unions, special-interest groups, and trade associations. The industry in which the firm operates.  Industry Analysis: an in-depth examination of key factors within a corporations task environment |  | 
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        | Term 
 | Definition 
 
        | Monitoring trends in the societal and natural environments; the scanning of sociocultural, technological,  economic, ecological, and political-legal environments |  | 
        |  | 
        
        | Term 
 
        | Eight current sociocultural trends |  | Definition 
 
        | 
increasing environmental awarenessgrowing health consciousnessexpanding senior marketsimact of Generation Y BoomletDeclining mass marketschanging pace and location of lifechanging household compositionincreasing diversity in workplace |  | 
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        | Term 
 | Definition 
 
        | the willingness to reject unfamiliar as well as negative information |  | 
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        | Term 
 
        | Analysis of societal environment |  | Definition 
 
        | interest group analysis community analysis market analysis competitor analysis supplier analysis government analysis >selection of strategic factors< |  | 
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        | Term 
 | Definition 
 
        | one way to identify and analyze developments in the external environment; A corporation's external strategic factors are the key environmental trends that are judged to have both a medium to high probability of occurrence and a medium to high probability of impact on a corporation. |  | 
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        | Term 
 
        | Michael Porter's Five Force Model (+one) |  | Definition 
 
        | "The collective strenth of these forces determines the ultimate profit potential in the industry, where profit potential is measured in terms of long-run return on invested capital." 
Treat of new entrantsrivalry among existing firmsthreat of substitute products or servicesbargaining power of buyersbargaining power of suppliersrelative power of other stakeholders (government) *stronger these forces, the more limited companies are in their ability to raise prices and earn greater profits |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | depends on the presence of entry barriers and the reaction that can be expected from existing competitors. Entry barrier is an obstruction that makes it difficult for a company to enter a market. 
economies of scaleproduct differentiationcapital requirementsswitching costsaccess to distribution channelscost disadvantages independent of sizeGovernment policy |  | 
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        | Term 
 
        | Rivalry among existing firms |  | Definition 
 
        | 
number of competitorsrate of industry growthproduct/service characteristicsamount of fixed costscapactiyheight of exit barriersdiversity of rivals |  | 
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        | Term 
 | Definition 
 
        | product that appears different but can satisfy the same ned as another product. "substitutes limit the potential returns of an idustry by placing a ceiling on the prices firms in the industry can profitably charge" |  | 
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        | Term 
 
        | Relative power of other stakeholders |  | Definition 
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        |  | 
        
        | Term 
 | Definition 
 
        | where no firm has large market share, and each firm serves only a small piece of the total market in competition with others |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | (by the time an industry enters maturity); dominated by a few large firms, each of which struggles to differentiate its products from those of competition. |  | 
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        | Term 
 
        | Factors that tend to determine whether an industry is will be primarily multidomestic or primarily global are: |  | Definition 
 
        | 
pressure for coordination within the MNCs operating in that industrypressure for local responsiveness on the part of individual country markets pressure for coordination is strong, pressure for local responsive weak...industry tend to become global 
 Regional industries: MNCs primarily coordinate their activities within regions, such as the Americas or Asia |  | 
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        | Term 
 | Definition 
 
        | a set of business units or firms that "pursue similar strategies within similar resources" |  | 
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        | Term 
 | Definition 
 
        | a category of fimrs based on a common strategic orientation and a combination of structure, culture, and processes consistent with that strategy.  
Defenders: limited product lines that focus on improving the effiency of their existing operations. Do not innovate into new areasProspectors: broad product lines that focus on product innovation and market opportunities. Emphasize creativity over efficiencyAnalyzers: corporations that operate in at least two different product-market areas; stable areas--efficiency is emphasized; variable areas--innovation is emphasizedReactors: corporations that lack a consistent strategy-structure-culture relationship |  | 
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        | Term 
 | Definition 
 
        | are variables that can significantly affect the verall competitive positions of companies within any particular industry; determined by the economic and technological characteristics of the industry and by the competitive weapons on which the firms in the industry have built their strategies |  | 
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        | Term 
 | Definition 
 
        | summarizes the key success factors within a particular industry; gives a weight for each factor based on how important that factor is for success iwthin the industry. |  | 
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        | Term 
 | Definition 
 
        | formal program of gathering information on a company's competitors; to build awareness, support the strategic planning process, develop new products, and create new marketing strategics and tactics |  | 
        |  | 
        
        | Term 
 | Definition 
 
        | extrapolation--extnsion of present trends into the future Time-series methods--attempt to carry a series of historical events forward into the future Brainstorming--non-quantitiative approach that requires a simply the presence of people with some knowldege of the situation to be predicted.  Expert opinion--noquantitative in which experts in a particular area attempt to forecast likely developments Statistical modeling--quantitative technique that attempts to discover causal or at least explanatory factors that link two or more time series together Prediction markets--small scale electronic markets, frequently open to any employee, that te payoffs to meaureable future events, such as sales data, applications Scenario writing--most widely used, are focused descriptions of different likely futures presented in a narrative fashion.  |  | 
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        | Term 
 
        | EFAS (External Factors Analysis Summary) |  | Definition 
 
        | a way to organize the external factors into the generally accepted categories of opportunities/threats as well as to analyze how well a particualr companys management (rating) is responding to these specific factors in light of the perceived imprtance (weight) of these factors to the company. |  | 
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