Term
| How would you describe stonefire grill |
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Definition
| stonefire grill is a family style restaurant. Ordering is done at the counter and food is brought to the tables. We serve big portions with almost all items availablle in small, medium and large. It is a fun place with excellent food and service |
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Term
| How would you describe the food at stonefire grill |
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Definition
| stonefire serves mesquite grilled chicken, baby back ribs, salmon and tri tip, incredible salads, pizzas, sandwiches and more. everything is prepared fresh daily and is really delicious |
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Term
| What is our mission statement |
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Definition
| to profitably serve great tasting food in a fast efficient manner by well-trained, exceptionally friendly individuals in a clean comfortable and inviting envifroment |
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Term
| how do you contribute to helping us achieve our mission |
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Definition
| as a member of the stonefire team, i help by coming to work with a positive attitued, attempting to learn something new every day and demonstrating excellent, friendly guest serviec |
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Term
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Definition
sunday -thursday from 11AM to 930 pm,
friday and saturday we are open at 11am until 10 pm |
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Term
| give directions for the stonefire grill where u work |
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Definition
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Term
| list all the locations of stonefire |
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Definition
| valencia, west hills, fountain valley, irvine, chatsworth, and pasadena( coming soon) |
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Term
| give a brief description of our menu |
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Definition
| stonefire's meny is family style. the majority of our menu items are available in different sizes and we encourage guests to order a variety of items and share!we alson offer individual portions of all of our menu items |
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Term
| what are our takeout hours |
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Definition
stonefire's takeout ours are the same as teh restaurant hours: sun -thurs 11am-930pm
fri-sat 11-10 |
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Term
| is everything avaiable for takeout? |
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Definition
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Term
| is everyting on our menu avaiable for dine-in |
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Definition
| everything except items on the catering menu |
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Term
| what methods of payment does stonefire accept |
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Definition
| cash, visa, mastercard, discover, american express, travelers checks, stonefire gift cards and stonefire gift certificates. no personal checks and buisness checks are acceptable at a managers discretion |
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Term
| How would you describe your role as a member of the stonefire team |
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Definition
| as a member of the stone fire team, my role is to come to work witha positive attitude, have fun and consider my job important. how i act here at stonefire reflects who I am and what I believe. My goal is to provide excellent guest service by being friendly and working well with the other stonefire team members |
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Term
| what is stonefire's business philosophy |
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Definition
| stonefire's buisness philosophy is to operate a buisness better tan the competition; and by doing so, we will be remembered |
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Term
| what is the most important part of your job at stonefire |
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Definition
| to provide our guests with exceptionally friendly, efficient service |
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Term
| what is the correct method for answering the phone |
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Definition
| thank you for calling stonefire grill fountain valley, this is james how can i help you |
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Term
| what is the one way we never answer the phone |
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Definition
| thank you for calling stonefire grill, this is james, can you hold |
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Term
| what is the right way to great a guest at stonefire |
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Definition
| "hi how are you today" or "hi, welcome to stonefire" |
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Term
| What is teh stonefire uniform |
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Definition
| proper fitting straight fitting black colored dickies or dockers pants, proper fitting white shor-sleeved button down oxford shirt (mens' style) long enough to stay tucked in, solid black no-slip rubber soled shoes and a clean stonefire apron |
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Term
| what is the health department policy for hair when working in a restaurant |
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Definition
| hair that is beyond touching my shoulder needs to be completely pulled back off my face |
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Term
| what isi our jewelry/accessory policy |
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Definition
| earrings, one in each earand a watch are what I can wear. excessive jewelry is not permitted. males are not permitted to wear earrings |
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Term
| what discount do we give to policemen and firemen |
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Definition
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Term
| what discount do you as an employee receive when you work? |
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Definition
| 50% up to one half hour before or after my shift or on a break during my shift. dessert, milk and kid's meals are full price |
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Term
| what discount do you recieve when dining at stonefire during your hours |
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Definition
| 20% up to four people and a max of 50 dollars |
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Term
| does your family recieve a discount when dining at stonefire during your off ours |
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Definition
| my family only recieves a discount if I am with them |
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Term
| how important is it for you to be friendly as an employee of stonefire grill |
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Definition
| it is so important that If i am not friendly I will lose my job |
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Term
| please describe our schedule and shift change policies |
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Definition
| the schedule is permanent and does not change without notification. I am reponsible to know my schedule and notify the manager in charge of scheules if I need to change my permanent schedule. I am responsible to cover my own shifts using teh employee phone list and ths hift change book. If I fail to cover my shift in teh proper way, I will lose my job |
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Term
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Definition
| no we do not take reservations because we are a limited service restaurant. however we are happy to help any group find a table when they arrive |
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