Term
| What does Ownership mean? |
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Definition
| The responsibility and pride of creating a part of high quality work. |
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Term
| What is the detection model for quality control? |
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Definition
| Finding the problems and fixing them. |
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Term
| What is statistical control? |
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Definition
| Indicates there is no special cause variation present. |
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Term
| What is the prevention model for quality control? |
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Definition
| Fix the problem before the problem is made. |
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Term
| What definition of quality or what quality concept results when design quality, conformance quality, and service quality all apply to a single product? |
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Definition
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Term
| Juran states that most definitions of quality are a variation of two basic concepts what are they? |
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Definition
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Term
| What is common cause variation? |
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Definition
| It is defined as the variation in a process. The common cause variation arises from a multitude of small factors that invariably affect any process and will conform to a normal distribution, or a distribution that is closely related to the normal distribution. Common cause variation is inherent in the process and can only be reduced by changes to the system, and usually requires management action e.g. upgrading a machine. |
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Term
| List 3 primiary goals of SPC |
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Definition
1. Create opportunities for all members of the organization to contribute to quality improvement.
2.Attain a consistency of products and services that will meet production specifications and customer expectations.
3. Minimize production costs by using the make it right the first time program. |
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Term
| What is special-cause variation? |
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Definition
| A source of variation that causes a fundamental change in a process. Special cause variation signals a change in a process and can be traced back to a single source. |
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Term
| What techniques does SPC involve? |
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Definition
1. Process control charts to achieve and maintain statistical control at each phase of the process.
2. Process capability studies that use control charts to assess process capability in relation to product specifications and customer demands.
3. Statistical sampling as part of a self-certification plan vendors.
4. Gauge capability studies.
5. The seven SPC tools for problem solving.
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Term
| How does reduced rework increase profits? |
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Definition
| Decreased labor costs and increased profits |
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Term
| What are 7 improvements that can result from using SPC? |
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Definition
- Uniformity of output
- Reduced Rework
- fewer defective products
- Increased output
- increased profits
- lower average cost
- fewer errors
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Term
| What is Shewharts subjective side of the definition of quality? |
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Definition
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Term
| What is Demings definition of quality from an industry point of view? |
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Definition
| Quality was adherence to specifications and procedures in a timely manner. |
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Term
| Why do manageras have to understand SPC concepts? |
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Definition
| To make knowlegeable decisions based on SPC interpretations. |
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Term
| List 5 of the 10 steps that are followed when SPC is used in manufacturing? |
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Definition
1.Diagramming and analizing the process to decide where the control charts may best be applied.
2. Decrease any obvious variablity in the target process.
3. Statistically testing the gauges using a gauge capability study. |
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Term
| Does the use of SPC guarantee high quality? Why? |
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Definition
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Term
| List 3 of the 6 definitions of quality |
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Definition
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Term
| Why doesn't the detection model provide good quality? |
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Definition
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Term
| When a process is running well as it possibly can without process modifications it is said to be in what control? |
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Definition
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