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Sport Management Midterm
Dr.Aicher's Midterm Sports Management Exam
137
Sports
Undergraduate 3
04/25/2012

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Term
What does SHRM stand for?
Definition
Strategic Human Resource Management
Term
Define SWOT
Definition
Strength
Weakness
Opportunity
Threat
Term
Define PEST
Definition
Political
Economic
Social
Technological
Term
What is HRM? (Human Resource Management)
Definition
The policies, practices, and systems that influence the behavior, attitudes, values, and performance of people who work for the organization
Term
What are the different types of organizations?
Definition
Public Sector, Non-Profit (Voluntary), Professional (Commercial)
Term
What are the different ways to look at sport organizations? Organizations as ...
Definition
Machines
Organisms
Brains
Cultures
Political Systems
Instruments of Domination
Term
What is the goal of HRM?
Definition
Attract the best people, motivate them, and keep them
Put people in the best roles to lead to success
Term
What are the influencing factors of HRM?
Definition
Type of Organization
Organizational Structure
External Environment
Term
What are Public Sector Organizations?
Definition
Universities, Government funded, sport and rec
Term
What are Non-Profit Organizations?
Definition
Community based
Term
What are Professional or Commercial Organizations?
Definition
Pro Sports Teams or Leagues
Manufacturing
Retail
Health and Fitness
Term
What are the characteristics of an organization as machines?
Definition
Draws from scientific management
Seen as inter-related parts
Each part performs certain function to accomplish given task
Term
What are the characteristics of an organization as organisms?
Definition
Vary in form, size, etc
Dependent upon environment for survival
Life Cycle vs Population Ecology
Term
What are the characteristics of an organization as brains?
Definition
Able to monitor themselves and environment for change accordingly
Engage in self-monitoring and self management
Term
What are the characteristics of an organization as cultures?
Definition
Emphasis on shared values, shared meaning, symbols, leadership, and competing cultures
Term
What are the characteristics of an organization as political systems?
Definition
Collection of individuals and groups loosely coupled together in order to satisfy their own needs and ambitions
Interested in power plays and conflicts
Term
What are the characteristics of an organization as instruments of domination?
Definition
Constructed in a way that benefit the interests of a privileged few at the expense of the masses
Term
Review Harvard Model of HRM
Definition
Term
What are the four propositions of the Harvard Model of HRM?
Definition
1. If human resources can be integrated into strategic plan and all things cohere, the company is more likely to be successful
2. Organization and Job related commitment will lead to high employee satisfaction
3. Flexible organizations continue high utilization of human resources
4. Evolving policies result in high performance
Term
What are Porters 5 Forces?
Definition
1. Overall Industry Rival
2. Barriers to Entry
3. Buyer Power
4. Supplier Power
5. Threat of Substitutes
Term
What are the six steps of strategic management process?
Definition
1. Clarification of corporate mission, goals, and values (mission statement)
2. Analysis of organizations competitive environment (SWOT)
3. Selection of Strategies to build upon strengths and correct weakness
4. Analysis of organizations internal operating (SWOT)
5. Strategy implementation
6. Strategy evaluation with feedback and implementation phase
Term
Define resource based view
Definition
The theory that the source of an organizations competitive advantage lies in its internal resources
Term
What are the aspects of a resource based view?
Definition
1. resource is valuable
2. resource is rare
3. resources are not substitutable
4. demands are imperfectly imitable
Term
What are the three critical questions of SHRM?
Definition
1. Where will we compete?
2. How will we compete?
3. With what will we compete?
Term
What does the 'good approach' strategy believe?
Definition
Well-executed investment strategy in people will always pay dividends irrespective of industry
Term
Define Strength (SWOT)
Definition
organizations characteristics that give it an advantage over others in the industry
Term
Define Weakness (SWOT)
Definition
characteristics that place a firm at a disadvantage relative to others
Term
Define Opportunity (SWOT)
Definition
external elements that improve organizational performance
Term
Define Threat (SWOT)
Definition
external elements that may hinder organizational performance
Term
Define Political (PEST)
Definition
government regulations and legal issues; both formal and informal rules which organization must operate under
Term
Define Economic (PEST)
Definition
affect purchasing power of potential customers and firm's cost of capital
Term
Define Social (PEST)
Definition
includes demographic and cultural aspects of external environment
Term
Define Technological (PEST)
Definition
technological factors that lower barriers to entry, reduce minimum efficient production levels, and influencing outsourcing decisions
Term
What are advantages to SHRM?
Definition
1. strategy is not always top-down but could also be emergent
2. execution of strategy and potential issues associated with it are no longer ignored
Term
What is the 'good practice' approach?
Definition
1. selective recruitment
2. developing decentralized organization with self-managed teams
3. provide employment security
4. provide high rewards based on performance
5. extensive training
6. sharing information
7. reducing status differentials in the workplace
Term
What is the 'contingency' approach?
Definition
1. HR practices should be closely integrated with organizational strategy and different behaviors may be required to enact different competitive strategies
2. identify behaviors required by staff to achieve the organization's goal and ensuring these are consistent with the overall business activities of the sports organization
Term
What is the 'configurational' approach?
Definition
1. use of 'bundles' of HR practices which can be mixed and matched
2. groups of HRM practices can create a synergistic focus for organisation effort
3. Key HR practices are: selective hiring, performance based rewards, sophisticated training, performance management systems
Term
What are the purposes of HR planning?
Definition
1. allows organization to ensure there are people to meet its strategies and goals
2. helps with cost reduction
3. ensures individuals are using their skills and knowledge in the best way possible for the organization
4. capitalizes on talent in a diverse workforce
Term
What are the goals of staffing?
Definition
1. Technical - hiring person with skills for job
2. Citizenship - employee behavior consistent with organizational norms
Term
What are the two types of organizational fit?
Definition
1. Person Job Fit
2. Person Organization Fit
Term
What are the steps of job recruitment and selection?
Definition
1. Need for replacement/New job
2. Job analysis/specification
3. Decision on Internal vs External Process
4. Internal: determine recruitment method
External: use external contractor
5. Internal: Screen candidates
6. Selection Methods
7. Offer to Candidate
Term
What are the types of selection methods?
Definition
1. Assessment Centre
2. Cognitive Ability Test
3. Aptitude Test
4. Work Sample Test
5. Behaviorally Based Interview
6. Standard Interview
7. Personality Inventories
Term
What are the different types of recruiting?
Definition
1. Newspapers, Internet, Trade Publications
2. Campus Recruiting
3. Current Employees
4. Recruiting Volunteers
Term
Review Table about Lawful and Unlawful items when hiring
Definition
Term
Review Selection Methods
Definition
1. Assessment Centre
2. Cognitive Ability Test
3. Aptitude Test
4. Work Sample Test
5. Behaviorally Based Interview
6. Standard Interview
7. Personality Inventories
Term
What are the final steps of the recruitment and selection process?
Definition
1. Check candidate references
2. Check qualifications
3. Rank candidates by preference
4. Deem candidates 'employable' or 'not employable'
5. Make offers
Term
What is orientation?
Definition
1. Final stages of recruitment and selection
2. Introduce newcomers to company expectations
3. Assist new staff and volunteers in adjusting to new job
Term
What are the types of newcomers?
Definition
1. Neophytes
2. Workplace Veterans
3. Organizational Veterans
Term
What are the 6 strategies for orientation?
Definition
1. Collective vs Individual
2. Formal vs Informal
3. Sequential vs Random
4. Fixed vs Variable
5. Serial vs Disjuntive
6. Investiture vs Divestiture
Term
What are the 3 type of Orientation Practices?
Definition
1. Job Preview
2. Mentoring
3. Others (Formal orientation sessions, Job shadowing)
Term
What is collective vs individual orientation?
Definition
Collective - Group
Individual - Individual
Term
What is formal vs informal orientation?
Definition
Formal - Planned Approach
Informal - Impromptu
Term
What is sequential vs random orientation?
Definition
Sequential - Step by Step
Random - No specific stage
Term
What is fixed vs variable orientation?
Definition
Fixed - Set Time Frame
Variable - No Absolute End
Term
What is serial vs disjuntive orientation?
Definition
Serial - Members inform Members
Disjuntive - No Member Interaction
Term
What is investiture vs divestiture orientation?
Definition
Investiture - Positive and unique attributes that will benefit the organization
Divestiture - 'Negative Social Feedback'
Term
What is organizational culture concerned with?
Definition
1. The with values, beliefs, and basic assumptions
2. Shared understandings and taken-for-granted meanings
3. Individuals base the construction of their organization group or subgroup
Term
What are the components of organizational culture?
Definition
1. Behavior - observable action
2. Values and Beliefs - represent the way we ought to behave
3. Assumptions - deeply engrained values and beliefs whose truths we never question
Term
What is organizational culture?
Definition
A pattern of basic assumptions; invented, discovered, or developed by a given group as it learns to cope with problems of external adaption and internal integration that has worked well enough to be considered valid, and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems
Term
What are the values representing an organizational culture?
Definition
1. Member Identity - people wearing UC stuff
2. Group Emphasis - team emphasis (team vs individual)
3. People Focus - worried about employees and the tasks they perform
4. Unit Integration - how many people are integrated from different departments
5. Control - who has the control?
6. Risk Tolerance - how much risk company allows individuals to have, more risk = more creativity
7. Reward Criteria - what do you find important?
8. Conflict Tolerance - how much conflict is allowed between organizational members?
9. Means-end orientation - do we look at steps OR do we look at goal?
10. Open-system focus - closed vs open; care only about us vs care about everything
Term
Define organizational culture
Definition
Set of values, beliefs, and standards for acceptable behavior that its members share
Term
What are the manifestations of culture?
Definition
1. Stories or Myths
2. Symbols or Slogans
3. Language
4. Ceremonies or Rites
5. Physical Setting (Physical Structure, Physical Stimuli, Symbolic Artifacts)
Term
Define strong culture
Definition
1. members agree about importance of certain values and employ them in their daily routine
2. people behave as expected
3. potential for group think (group thinks the same way)
Term
Define weak culture
Definition
1. members do not share same values and beliefs
2. members question and challenge beliefs
3. characterized by change or brevity
Term
Who are the people in an organizational culture?
Definition
1. Founders
2. Managers
3. Employees
Term
What is the HR plan?
Definition
1. part of the strategic plan
2. separate HR plan
Term
What is the goal of an HR plan?
Definition
to provide a map of actions to achieve goals of the organization, along with strategies, and measures to address issues within the organization
Term
What is the purpose of HR planning?
Definition
1. allows an organization to ensure there are people to meet its strategy and goals
2. helps with cost reduction
3. ensures individuals are using their skills and knowledge in the best way possible for the organization
4. capitalizes on talent in a diverse workforce
Term
What is the Macro-level examination in the internal analysis phase of an HR plan?
Definition
Takes into account the organization’s structure, core, values, culture, norms, and expectations
Term
What is the Micro-level examination in the internal analysis phase of an HR plan?
Definition
Assess the number of employees or volunteers, their skills & abilities, qualifications, demographics, pay, leave entitlements, and performance appraisals
Term
What format does the external analysis phase use? SWOT or PEST?
Definition
PEST
Term
What does Demand Forecasting do or include?
Definition
1. Direct Managerial Input
2. Best Guess
3. Historical Ratios
4. Other Statistical Methods
5. Scenario Analysis
6. Scenario Planning
Term
What is job analysis?
Definition
the systematic analysis of the tasks and responsibilities of a given job, along with the skills, knowledge, and experience needed to perform the job
Term
Why is job analysis important?
Definition
1. Recruitment and Selection Process
2. Produces job descriptions and specifications
3. Helps with performance appraisals
4. Basis for wages and salary
5. Legal requirements for elements of the job
Term
What are job descriptions?
Definition
outline the duties and responsibilities of a particular position
Term
What are job specifications?
Definition
outlines MINIMUM qualifications required to perform certain job
Term
What determines job specifications?
Definition
job analysis
Term
What is job design?
Definition
process of outlining the way work is performed and required tasks, using job analysis and contextual information by locating the job within the work group
Term
What are the four basic approaches to job design?
Definition
1. Motivational
2. Mechanistic
3. Biological
4. Perceptual-motor
Term
What is the motivational approach?
Definition
focuses on psychological needs of employees and how fulfillment of these needs can lead to higher job satisfaction
Term
What is the mechanistic approach?
Definition
idea that there is one best way to do a job, and by analyzing movements of employees, one can design the most effective way to perform a job
Term
What is the biological approach?
Definition
focuses on design of the job and physical environment and tries to match the physiological capabilities and limitations of people
Term
What is the perceptual-motor approach?
Definition
focuses on human mental capabilities and limitations
Term
What is the psychological contract?
Definition
1. unwritten expectations of the employee-management relationship
2. managed expectations
Term
What is organizational justice?
Definition
1. perception of fairness in all decisions and practices
2. reflection of organization's social and moral obligations to fairness
Term
What are the three types of organizational justice?
Definition
1. Distributive
2. Procedural
3. Interactional
Term
What are the three principles of distributing resources?
Definition
1. Equity
2. Equality
3. Need
Term
What is distributive justice concerned with?
Definition
1. outcome of the decision
2. focuses on outcomes individuals or groups receive relative to other individuals or groups
Term
What is equity? (distributive justice)
Definition
someone brings in the most, so they deserve the most
Term
What is equality? (distributive justice)
Definition
being fair about allocating resources
Term
What is need? (distributive justice)
Definition
who needs the resource the most?
Term
What is procedural justice?
Definition
Extent to which the procedures and guidelines that the organization used in decision making is seen as fair/unfair
Term
What is procedural justice influenced by?
Definition
1. voice
2. organizational structure
Term
What are the 6 underlying rules of procedural justice?
Definition
1. Consistency
2. Bias Suppression
3. Accuracy
4. Representativeness
5. Ethically
6. Correctability
Term
What is interactional justice?
Definition
Type and manner of the explanations for the distribution of outcomes and the procedures thereof
Term
What are the four rules of interaction in interactional justice?
Definition
1. explanation
2. respect
3. warmth
4. concern
Term
What stage does each type of justice apply to?
Definition
Procedural - Process Stage
Distributive - Decision Stage
Interactional - Communication Stage
Term
What is employee involvement?
Definition
The principle of engaging staff in the
organization through various processes
and mechanisms
Term
What are the categories of employee involvement?
Definition
1. Communicative Involvement
2. Task Involvement
3. Financial Involvement
4. Managerial Actions and Style of Leadership
Term
What is leadership?
Definition
1. Form of organizationally based problem-solving that attempts to achieve organizational goals by influencing the action of others
2. Process of influencing other to understand and agree on what needs to be done and how to do it, and the process of facilitating individuals and collective efforts to accomplish shared objectives
Term
What are the three significant elements of leadership?
Definition
1. Behavioral Process
2. Interpersonal in Nature
3. Aimed at influencing and motivating members toward group or organizational goals
Term
What are the 3 leadership styles?
Definition
1. Autocratic
2. Laissez-Faire
3. Democratic
Term
Who is an example of an autocratic leader?
Definition
Bill Belichick
Term
Who is an example of a Laissez-Faire leader?
Definition
Phil Jackson
Term
Who is an example of a Democratic leader?
Definition
Deborah Yew
Term
Describe an autocratic leader
Definition
1. Do it my way
2. Specific system and you either buy in or get out
3. demanding
4. intimidating
5. powerful
Term
Describe a democratic leader
Definition
Take others opinions into mind and allow them to be a participant in decision making process
Term
Describe a Laissez-Faire leader
Definition
1. Let people decide whats going to happen
2. “Here’s what we need to do, I’ll let you guys figure out how to get there”
3. Don't do much, don't interject, just let things happen
Term
What are the full range of leadership styles?
Definition
1. Transactional
2. Nontransactional
3. Transformational
4. Visionary
Term
What are the transactional style characteristics?
Definition
1. contingent reward
2. management by exception
3. passive management by exception
Term
What are the nontransactional style characteristics?
Definition
1. passive and avoid all forms of leadership
2. neither monitor nor correct followers
Term
What are the four I's of transformational leadership?
Definition
1. Individualized Consideration
2. Intellectual Stimulation
3. Inspirational Motivation
4. Idealized Influence
Term
Define Individualized Consideration (transformational leadership)
Definition
different styles for different people, depending on how they react
Term
Define Intellectual Stimulation (transformational leadership)
Definition
challenging the individuals to achieve goals
Term
Define Inspirational Motivation (transformational leadership)
Definition
the things people say and do to motivate you to do your job
Term
Define Idealized Influence (transformational leadership)
Definition
having a direction
Term
Transformational leaders are described as:
Definition
1. trustworthy
2. encouraging
3. risk taking
4. considerate
Term
Visionary leadership is defined by what four types of management?
Definition
1. Management of Attention
2. Management of Meaning
3. Management of Trust
4. Management of Self
Term
What is management of attention? (visionary leadership)
Definition
make sure people are listening
Term
What is management of trust? (visionary leadership)
Definition
trust in employees and hope they trust in you as a leader
Term
What is management of self? (visionary leadership)
Definition
Do as I say, lead by example
Term
What is management of meaning? (visionary leadership)
Definition
make sure people don't misinterpret
Term
What are the three categories of the theories of leadership?
Definition
1. Trait Approach
2. Behavioral Approach
3. Situational Approach
Term
What is the great man theory and which approach is it?
Definition
1. leaders are great men who were born to lead
2. trait approach
Term
What are the four types of situational approaches?
Definition
1. Contingency model of leadership
2. McClelland’s Model of Managerial Motivation
3. Path-Goal Theory
4. Social Identity Theory
Term
What is the Contingency Model of leadership?
Definition
A leader’s style is relatively stable, the environment in which the individual leads either fits or does do not
Term
What is the Path-Goal Theory?
Definition
1. Increasing the rewards, resources, and opportunities while reducing the road blocks for people to achieve their goals
2. I control your resources and we have a path, I give and take to stay on the path
Term
What is the Social Identity Theory?
Definition
1. basis for leadership is group prototypicality
2. Rich Rod failed at Michigan because he wasn't a Michigan Man
Term
What theory of situational leadership is the most important?
Definition
Social Identity Theory
Term
Review Multidimensional Model of Leadership
Definition
Term
What are the characteristics of Level 5 Leadership?
Definition
1. Almost completely lack an ego
2. Personal humility
3. Professional resolve; fierce determination
4. Staffing considerations
5. Build for the future
Term
What are the types of leadership powers?
Definition
1. Legitimate Power
2. Reward Power
3. Coercive Power
4. Expert Power
5. Referent Power
Term
What is Legitimate Power?
Definition
Title gives power
Term
What is Reward Power?
Definition
power to reward
Term
What is Coercive Power?
Definition
power to punish
Term
What is Expert Power?
Definition
know so much about material, that you are an expert, which gives you power
Term
What is Referent Power?
Definition
Not always head coach or AD, it’s the individual that people respect the most and want their opinion
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