Shared Flashcard Set

Details

SPMT 333
Ch. 8, 9, 10
28
Business
Undergraduate 4
11/02/2011

Additional Business Flashcards

 


 

Cards

Term
Observational Behavior
Definition
. Actions that affect performance in the work place
. Personality
. Perception
. Attitudes
Term
Personality
Definition
. The combination of traits that define you
. Affects behavior, perceptions, and attitudes
. Hardest to change
Term
Locus of Control
Definition
. Who controls your fate?
Term
Traits System of Personality
Definition
. Locus of Control
. Optimism
. Risk Propensity
Term
5 Personality Traits at Work
Definition
. Extroverts (for sales)
. Current trend for teams- agreeable and cooperative
. Emotional Stability
. Conscientious
. Consider sports is global
Term
Perception
Definition
. The process by which we select, organize, and interpret information from the surrounding environment
. Our behavior follows how we perceive people, events, learning, work, and organizations
Term
Perception Process
Definition
. based on personality, self-esteem, attitudes, intelligence, needs and values (internal), and information (external)
Term
Attitudes
Definition
. positive or negative evaluations of people, things, and situations
. A PERSONAL CHOICE- AN EXPRESSION
Term
Legitimate Power
Definition
. authority
. acquired by virtue of their position within SPORG
. different people will utilize this power in different ways
Term
Reward Power
Definition
. Power one derives when controlling another person's rewards
. Ex: owners to coaches, coaches to players, president to volunteers
Term
Coercive Power
Definition
. power has to punish another
. fear of punishment can be a strong motivator
Term
Referent Power
Definition
. Based on an individual's charisma and how others identify with this quality
. members of sporg identify with the values espoused by the leader
Term
Expert Power
Definition
. based on a person's special knowledge or skill
. doesn't have to be high up to have this power
. can acquire power through info you possess
Term
Connection Power
Definition
. using your relationship with influential people to boost your position
Term
Information Power
Definition
. Knowledge or data that others need
Term
Politics
Definition
. people with different ideas, opinions, or ways to do things looking for ways to forward these initiatives
. trying to gain power & leadership
. successful managers spend more time than the average using political behavior
Term
Political Behavior
Definition
. networking
. reciprocating
. coalition- alliance of people with similar objectives who have more strength working together - temporary
Term
Managing Conflict
Definition
. avoiding
. accommodating
. forcing
. negotiating
. collaborating
Term
Teams
Definition
. 5-12 people
. pure teams are such that members share leadership, jobs are interdependent, individual and group accountability, evaluation and rewards
Term
Group Performance Model
Definition
. context
. group structure
. group process
. group development stage
Term
Group Performance- Organizational Context
Definition
. environment
. mission
. strategy
. culture
. structure
. systems & processes
Term
Leadership
Definition
. provide and determine group structure
. success and failure is based on these choice
. formal, informal, functional , cross-functional
Term
Group Size
Definition
. can be larger than teams but leadership style will vary
. the larger the group, the more direction they need
. tend to form clicks
. free riding occurs
. smaller groups need less direction
Term
Group Objectives
Definition
. broad and related to fulfilling the Sporgs mission
. develop their own objectives
. must be clear and attainable - achieving obj. leads to increases confidence, motivations, and satisfaction
Term
Group Process
Definition
. patterns of interactions that emerge as group members work together :
.roles, norms, cohesiveness, status, decision making and conflict resolution
Term
Group Norms
Definition
. unwritten rules about how things are done
. unique to and formed by group members
. can enforce positive/negative behaviors
Term
Group Cohesiveness
Definition
. the extent to which they will abide by the norms is determined by how close they are
. the closer they are, the more likely they want to be a part, the more likely they are to comply with group norms
Term
Stages of Group Development
Definition
1. Orientation
2. Dissatisfaction
3. Resolution
4. Production
5. Termination
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