provide products and services to make money

ex: TV commercial schools

provide products and services with no intentions to make a profit

ex: UT

distinctions between levels of employees

(one manager is more powerful than another manager because he's the boss's son)

• learn to CYA
• when making decisions leave yourself a way out
• dont take risks

veterans have more influence in an organization than new talent

"old boys are bigger than big boys"

• never make a decision today that can be postponed until tomorrow
• dont be hasty

• know your position
• dont over stepp boundries
• survived before you and will survive long after you

• 67%-93% of all communication is nonverbal
• nonverbal actions often contradic verbal messages
• most people believe nonverbal over verbal

myth 3: telling is communicating

• telling is only 1/2 of communication
• listening to the recievers side is the other 1/2

• some situations would be better off with less communication
• people about to fight.... break them up and less talk is better

• niether good or bad
• communication is a tool, and like any toll it can be used for good or bad purposes

• communication overload
• quality of communication is more important than quantity of it

• human communication can't breakdown
• unclear communication
• lack of communication
• actual understandings break down

• communication is a learned ability
• experience and education

• person who originates a message

the way a message is carried from one person to another

ex: sight, sounds, touch, smell, taste, radio, TV, IM, telephone, FB

goals: components of communication

1. developing interpersonal relationships
2. gaining compliance
3. gaining understanding

• communication between employees at different levels 
• focuses on downward and upward communication 

• communication between employees at the same level
• communication that flows across the organization
• common when there are more employees then managers
• talking to employees at the same level feel most comfortable 

• type of vertical communication
• communication flows from upper management down to lower ranked employees

• type of vertical communication
• communication starts at lower level employees and tries to reach top level

1. the first form of human communication was nonverbal
2. many people fail at communication because they are nonverbally illiterate
3. nonverbal messages are always present
4. verbal and nonverbal messages usually work together
5. nonverbal messages often are more important than the verbal ones
6. nonverbal communication is believed

• 1st message sent to others
• judged based on physical appearance before anything verbal occurs
• convey messages about someone

• lower level employees should have attentive and positive posture and gestures
• higher level people can be more relaxed with body position

• the degree of percieved physical or psychological closeness between people
• positive outcomes of relationships can be stimulated by immediacy cues. ex: eye contact, facing another, positive gestures

administrator is someone who is primarily responsible for organizing the operation of the organization, with little interation with lower employees and is usually less visible.paper pushers 

in contrast a supervisor is someone who has frequent interaction with employess and is visible

• indutrialized
• employees usually go to work with little enthusiasm, do jobs, and go home
• little communication between supervisors and subordinates

• concerned with employee welfare and peer communication 
• spends little time worrying about change, or communication between supervisor and subordinate
• (abercrombie and fitch- all people hang out together)

• behavior of not communicating
• tendency to be timid, reserved, and less talk
• decreases with interaction/experience

• an individuals report of her/his own competence in communication 
• often have nothing to back it up with but lack in confidence 

• critical to making good decisions and finding better way to do things
• high arguementative employees can be more valuable when argumentative about the right things

• "live to work"
• devoted to the goals and functioning of the organization
• close connection with the organization
• self-motivated and believe in the rules and procedures
• dont like to associate with losers

• "work to live"
• work to pay bills 
• "in it for the paycheck"
• work only to satisfy their own needs and needs of their family
• avoid participation in daily organizational routines

• most difficult to work with because they are unpredictable
• never truly comfortable in any organization
• cant seem to accept organizations or the people within them for what they are
• bounce around organizations
• reject athority structure 

• considered "difficult"
• narrow view of issues and expect others to see their point of view
• do not tolerate viewpoint that disagree with theirs
• avoid those who do not think as they do
• see things as "right or wrong" "black and white"
• no gray areas or compromises 

• highly predictable patterns of behavior
• structered and rule-oriented
• believe power and status should be recognized
• respect those above them 
• expect those below them to so respect to their demands

• people who are highly manipulative
• willing, enjoy and are good at manipulating others
• usually get what they want
• useful if working for the organization

• high achievers, sometimes overachievers
• money isnt main motivator
• want to achieve certain goals for themselves
• often overcommitted, overextended, and overworked
• often take on more than they can handle, but will work over time to make sure things get done

• either have it or dont
• low self-esteem are refered to "inadequates"
• feel they are not likeable
• worry they cant perform well

• perceptions to physical attractiveness have their greatest importance during the initial phases of human relationships
• matter of taste and preference

• degree to which a person is seen as one whom other people would like to spend time at a social level
• ex: get a cup of coffee, have lunch, meet outside work

• what someone desires in a work partner
• people we believe to be easy and pleasent to work with are task attractive

• dehumanizing
• cogs in a machine
• believed the best way to manage people is to assume they are like machine
• people shoud be pushed and driven like machines

• high concern for people and a low concern for task
• strive to maintain a happy, sociable organization and keep people from feeling stressed
• very rare

• high concern for task and a low concern for people
• strive to maintain an efficiently operating machine-like environment
• burned out really quick

• high concern for task and a high concern for people
• strives to maintain an efficient oganization while at the same time showing commitment to meeting employees needs and concerns

• low concern for tasks and a low concern for people
• primarly concerned with "sustaining the organization"

• coercive
• reward
• legitimate of assigned
• referent
• expert
• moral responsibility
• relational

• able to take innovators ideas and help diffuse them into a system because other respect them
• greatest degree of opinion leadership 

• drive discussion
• truth
• democracy

• deadlock
• wont budge
• unproductive

• to get people to like you, hand on shoulder, winking, being precieved as likeable
• 25 affinity strategies: assume control, dynamism,optimism, physical attractiveness

• an unfounded attack by a person who is a member of one idnetity group launched against a person who is a member of a different identity group
• playing the race card

• WIIFT?
• blank screen to start presentation
• pictures- clear, simple, visible
• 7x7 rule
• think of purpose-->be realistic-creative
• practice 6 times
• know the presentation
• use f5 to start presentation

• dont make a work cited page
• dont use a title slide
• dont kill with test <-- bad
• dont over use transitions
• not so monotone
• dont insert so much information people suffer