Term
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Definition
| 1.) Physical (temperature, fly, people) ; 2.) Physiological (fatigue, worries, headache...internally based biological distractions) ; 3.) Psychological (distracting thoughts) ; 4.) Semantic (big vocab words, words w/ different meanings, etc...) |
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Term
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Definition
| internal, psychological process |
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Term
| Dynamics & Characteristics of small groups |
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Definition
| Increased risk-taking, creativity, peer pressure, leadership, and coalitions |
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Term
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Definition
| the influence of others on one's self concept |
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Term
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Definition
1.) Selection (what will you pay attention to?) ; 2.) Organization (the process of logically arranging the selected information (what will you prioritize?) ; 3.) Interpretation (assign meaning to the selected and organized date...mood, past experience, etc...)
SOI |
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Term
| 3 parts of perception checking |
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Definition
1.Description - provide a description of the behavior you noticed.
2.Interpretation - provide two possible interpretations of the behavior.
3.Clarification - request clarification from the person about the behavior & your interpretations |
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Term
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Definition
| the ability to project oneself into another person's POV, so as to experience the other's thoughts and feelings. |
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Term
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Definition
| 1.) Phonological (governs how sounds are combined to form words...route v route) ; 2.) Syntactic (governs the structure of a language) ; 3.) Pragmatic (governs situation and meaning...boss v friend saying 'i want to see you'-context) ; 4.) Semantic (governs the meaning of words) |
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Term
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Definition
| words that have more than one dictionary meaning |
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Term
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Definition
| words that gain their meaning by comparison |
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Term
| "fact-opinion confusion" v "fact-interference confusion" |
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Definition
| Fact: Can be verified as true or false ; Opinion: based on the speaker's beliefs (can't be proved or disproved) ; Inference: Conclusions arrived at from an interpretation of evidence |
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Term
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Definition
| a pleasant-sounding term used in place of a more direct but less pleasant one |
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Term
| faulty listening behaviors |
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Definition
| 1.) Pseudo listening ; 2.) Selective Listening ; 3.) Defensice Listening ; 4.) Ambushing (listening super closely...pharisees!) ; 5.) Insulated (pays attn. except when you bring up an issue they don't want to deal with) ; 6.) Insensitive (listens to JUST the words and ignores the nonverbal messages) ; 7.) Stage Hoggins (person never listens bc they're always talking) |
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Term
| goal of emphathic listening |
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Definition
| listening to other person by putting oneself in the psychological position of that other person ; listening with the goal of helping ; understand and feel someone else's experience |
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Term
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Definition
| Fake listening; the APPEARANCE of listening (eye contact, head nodding, etc...) but not there pyschologically |
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Term
| reasons/causes for poor listening |
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Definition
| 1.) Lack of effort (staying focused) ; 2.) Message overload (shut down psychologically) ; 3.) Rapid Thought (wandering thoughts) ; 4.) Noise (Physical, Physiological, Psychological, Semantic) |
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Term
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Definition
| Feedback in which the receiver rewords the speaker's thoughts and feelings. Can be used to verify understanding, demonstrate empathy, and help others solve their problems. |
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Term
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Definition
| brief silences or brief statements of encouragement to draw other out. |
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Term
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Definition
| Distance! Zones: Intimate (0-18") ; Personal (18"-4') ; Social (4'-12') ; Public (12'+) |
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Term
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Definition
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Term
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Definition
| a contradiction between verbal messages and nonverbal messages. |
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Term
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Definition
| fidgeting behaviors that often display stress or discomforth (tapping foot, rubbing neck, playing with hair, etc...) |
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Term
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Definition
| distracting vocal fillers (ummm, uhhh, errr) |
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Term
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Definition
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Term
| characteristics of nonverbal communication (6) |
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Definition
| 1.) vague and ambiguous ; 2.) unconscious and accidental ; 3.) context ; 4.) culture ; 5.) continuous ; 6.) multiple channels |
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Term
| SA: EVALUATE THE SPEAKER'S CREDIBILITY |
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Definition
1.) Is the speaker competent? Do they have experience/expertise to qualify as an expert on this subject?
2.) Is the speaker impartial?Knowledge alone isn't enough to certify a speaker's ideas as acceptable. People who have a personal stake in the outcome of a topic are more likely to be biased. This doesn't mean that you disregard any comments you hear from an involved part--only that you should consider the possibility of intentional or unintentional bias. |
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Term
| SA: EXAMINE THE SPEAKER'S EVIDENCE AND REASONING |
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Definition
1.) Is the evidence recent enough? Old evidence is often worthless. an "award-winning" restaraunt may be barely edible today, etc... Before you accept even the most credible evidence, be sure it isn't obselete.
2.) Is enough evidence presented? One or two pieces of support may be exceptions and not conclusive evidence. "I never wear a seat belt because one time when my friend got in a crash he was thrown out the window far from the wreckage of the car and was safe" even though it's clearly safer in most cases to wear a seat belt.
3.) Is the evidence from a reliable source? Even a large amount of recent evidence may be worthless if the source is weak. Friend (a health food fanatic) v an impartial physician, nutritionist, or toxologist (better)
4.) Can the evidence be interpreted in more than one way? A piece of evidence that supports one claim might also support others. (correlation v causation) |
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