Term
| Percentage of business proffesionals spend communicating with colleagues |
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Definition
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Term
| What are the 4 types of needs of why to communicate? |
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Definition
- physical needs
- identity needs
- social needs
- practical needs
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Term
| What are Maslow's hiarchy needs? |
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Definition
- physical- basic needs
- safety-2nd category
- social
- self-esteem
- self actualization
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Term
| What are the 7 parts of communication process model? |
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Definition
- the sender
- the message
- the channel
- the reciever
- feedback
- noise
- enviroment
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Term
| What are the 3 views of communication? |
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Definition
<----------------
linear view
<---∩
interactive
<----∩---------
feedback back |
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Term
| What is the difference between Interpersonal & Impersonal? |
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Definition
Interpersonal is needing something from someone (sales clerk, police officer)
impersonal- uniqueness we learn from parents (teachers) |
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Term
| What does communication competence means? |
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Definition
| is both effective and appropriate |
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Term
| What does cognitive complexity mean? |
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Definition
| is the abilty to construct a variety of different frameworks for viewing an issue. Interpret |
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Term
| What is the difference between culture, co-culture, race & ethnic group? |
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Definition
Culture- languages, values, beliefs, traditions
co-culture- culture lives in sub culture (students, military)
Race- physical characteristics
Ethnic group- larger cultures |
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Term
| What does Intercultural communication mean? |
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Definition
| when members of 2 or more culutres or co-cultures exchange messages in a manner that is influenced by there different cultures |
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Term
| Define low & high context cultures? |
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Definition
low- uses languages to express thought
high- relies on subtle, non-verbal |
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Term
| What is the difference between individualistic & collectivistic culture? |
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Definition
Individualistic is self centered/materalistic
as
Collectivistic is conncerned about everyone else |
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Term
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Definition
degree to which members accept an unequal power
all men created = |
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Term
| Define Immediate communcator? |
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Definition
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Term
| What is the difference between ethnocentrism, prejudice, & stereotype? |
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Definition
Ethnocentrism- own culture is superiror
Prejudice- attitude towards others culture
stereotype- judge others |
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Term
| What is the differnce between self concept and self esteem? |
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Definition
self concept- perceptions you hold of yourself
self esteem- how you feel about your self |
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Term
| How does self concept develops? |
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Definition
| Reflected appraisal & Social comparison |
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Term
| What are the characteristics of self concept? |
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Definition
- subjective
- feeback
- flexible
- resists change
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Term
| What are the 4 requirments of change in self concept? |
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Definition
- someone we see as competent to offer it
- the appraisal must be perceived as highly personal
- resonable in light of what we believe about ourselves
- consistent and numerous
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Term
| define self-fulfilling prophecy? |
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Definition
| occurs when a person's expecations' of an event, and her or his subsequent behavior based on those expectations, make the outcome more likey to occur |
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Term
| How do I change self-concept? |
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Definition
- have realistic expectations
- have realistic perception of yourself
- have the will to change
- have the skill to change
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Term
| What is the difference of perceived self, presenting self, and desired self? |
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Definition
Perceived- the person you belive yourself to be in moments of honest self-examination
presenting- public image
desired- want to become |
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Term
| What are the characteristics of identity management? |
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Definition
- identity is collaborative-like actors trying to create a front audience
- deliberate or unconscious-managing impressions
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Term
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Definition
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Term
| What is the model of self disclosure? |
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Definition
| the social penetration model |
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Term
| What are the four parts of the Johari Window? |
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Definition
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Term
| Whare the benefits of Self-disclosure? |
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Definition
- catharsis-get it off your chest
- self-clarification- feelings talking with someone
- self-calidation- hope of seeking the listeners agreement
- reciprocity-reveal personal information
- impression formation- reveal to make ourselves more attractive
- relationship maintenance and enchancement
- moral obligation-people who are hiv needs to tell
- social influence
- self defense
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Term
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Definition
| has 2 of the same plausible meanings |
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Term
| What is the 4 perception process? |
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Definition
- selection
- organization
- interpretation
- negotiation
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Term
| What are the different influences on preception? |
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Definition
physiological
- the senses
- age
- health and fatgue
- hunger
- biological cycles
- neurobehavioral challenges
psychological
social
- sex and gender roles
- occupational roles
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Term
| what study did Phillip Zimbardo do? |
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Definition
| mock prision set-up/study of preception |
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Term
| What are the common tendencies in preception? |
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Definition
- We make snap judgments
- we cling to first impressions
- we judge ourselves more charitably than we do others
- we are influenced by our expectaions
- we are influenced by the obvious
- we assume others are like us
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Term
| Define perception checking? |
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Definition
| communicator can lead to the wrong conclusion |
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Term
| What is the difference between empathy and simpathy? |
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Definition
Empathy-experence the world from anothers point of view
simpathy-on person stands for others feelings |
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Term
| What are the 3 dimentions of empathy? |
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Definition
- perpective talking
- emotional contagion
- concern
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