Shared Flashcard Set

Details

SPE 3100
Business Speaking Final
13
Communication
Undergraduate 3
12/08/2013

Additional Communication Flashcards

 


 

Cards

Term
Jamming
Definition
Engaging in a spontaneous energetic group session
Term
Adaptive Skills
Definition
Ability to adapt to the needs and expectations of others
Term
Four Persuasion Strategies
Definition
Brutal, Rational, Emotional, Mindful
Term
Five Communication Styles
Definition
Classical, HR, Transitional, Operational, Systematic
Term
Classical Stage of Communication
Definition
Scientific managementÑÒlike a clockwork,Ó Bureaucracy
Term
Bureaucracy
Definition
A system of organization marked by hierarchy, set rules, and fixed divisions of labor
Term
Crisis Stages
Definition
Emerging, Understanding, Action, Repair
Term
Emerging Stage
Definition
Before response, who has the info, What are the time constraints/necessary obligations on the response?
Term
Understanding Stage
Definition
do not state anything that isnÕt true, view the big picture of event and facts, persuasive strategy
Term
Action Stage
Definition
Develop a plan and announce it,
Term
Repair Stage
Definition
Quality, Credibility, and Fiscal Responsibility
Term
Reputation Repair
Definition
Time, Mindfulness, Consistency, Credibility
Term
Interviewing Forms
Definition
Persuasive or sales, Interrogation, Informational interview, Employment Interview, Conscious Communication Choices
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