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Definition
| stores that sell goods or services directly at their place of business |
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Term
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Definition
| Also called direct marketers, they sell goods and services in different ways and from different locations. They include door-to-door salespersons, catalogs, telemarketers, electronic sales via television or Internet, consumer cooperatives, and vending machines |
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| A form of selling that generally involves the seller calling you on the telephone to sell goods or services |
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Definition
| Shopping done on the television |
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| Buying and selling goods and services online |
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Definition
| A nonretail association owned and operated by a group of members for their own benefit rather than for profit |
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Definition
| A paid message touting the attributes of something in order to convince consumers to buy it |
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| The process of gathering information about products and services to get the best quality or usefulness at the best price |
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| A guarantee that a product will meet certain performance and quality standards |
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Definition
| Provides for free repair or replacement of the warranted item or part if any defect occurs while the warranty is in effect |
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Definition
| Provides service, repairs, and replacements only under certain condition |
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| An unwritten warranty that guarantees a product is what it is called and does what its name implies |
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| An unwritten warranty that guarantees a product is fit for any performance or purpose promised by the seller |
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| A contract that provides for the servicing of a product, if needed, during the term of the contract |
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Definition
| A request for service; also includes a description of work to be done |
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Definition
| Obtains goods from wholesalers to sell to consumers |
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Definition
| Obtains goods from suppliers to sell to retailers |
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Definition
| Sells a variety of goods and services in a single store |
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Term
| warehouse club and super store |
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Definition
| Offers price advantages and wide product selection to its members |
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Definition
| Sells certain lines of merchandise at below-average prices |
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Definition
| Sells used merchandise at reduced prices |
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| The quality of being frugal, using resources wisely |
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| Sell goods and services for specialized purposes |
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| Salesperson comes to home, either by invitation or not |
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| Shopper calls on telephone to buy goods listed in a catalog |
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Definition
| Being able to depend on a person or business to back up their claims |
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Definition
| Special consumer features offered by a store or other seller |
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Definition
| Buying on the spur of the moment, without planning |
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Term
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Definition
| A total expected cost, in writing, for performing a service |
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Definition
| Legally binding papers signed by all parties in an agreement |
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Definition
| Guarantees certain quality standards of performance |
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