Term
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Definition
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Term
| What are the elements that make a small group? |
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Definition
-A small group
-meeting with a common purpose
-perceiving each other as individuals
-feeling a sense of belonging
-exerting influence. |
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Term
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Definition
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Term
| What are the advantages of a small group? |
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Definition
-More info than individuals
-they stimulate creativity
-you remember what you discuss
-you are more likely to be satisfied with a decision you help make
-you gain better understanding of yourself
-division of labor. |
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Term
| What are the differences between a group and a team? |
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Definition
Teams have specific
-roles
-goals
-rules
-expectations. |
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Term
| What are the disadvantages of small groups? |
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Definition
-Pressure to conform and avoid conflict
-relying on others or social loafing
-it takes longer, one person might dominate
-you get less of a holistic understanding of things
-it requires sacrifice |
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Term
| When should you not be in a group? |
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Definition
-When time is limited
-when there's already an expert
-when the research is readily available
-when people are in unmanageable conflict |
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Term
| What are secondary groups? |
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Definition
-Problem solving groups
-Decision making groups
-Study groups
-Therapy groups
-Committees
-Quality circles
-Focus groups |
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Term
| What are advantages and disadvantages of virtual communication? |
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Definition
-time
-anonymity
-deception
-less quality? |
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Term
| What are the forms of virtual communication? |
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Definition
-telephone conferencing
-email
-video conferencing
-electronic meeting systems
-web pages |
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Term
| Why is a theory not a law? |
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Definition
| Because communication revolves around unpredictable people, people have observed, and theories have predictive power, it's more about patterns |
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Term
| What are the process theories of small groups? |
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Definition
-systems theory
-social exchange theory
-symbolic convergence theory
-structuration theory
-functional theory |
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Term
| What is the systems theory? |
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Definition
The group is an environment, or pond
-input variables: what do you bring?
-output variables: decisions and growth
-process variables: what procedures are you using?
(entropy is the level of chaos in a group) |
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Term
| What is the social exchange theory? |
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Definition
It's like cost-benefit analysis!
benefits:
-social interaction
-learn
-reach goals
-broaden horizons
As long as they get something out of it, people will stay |
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Term
| What is the symbolic convergence theory? |
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Definition
Fantasy, story
People share in a common story, the "Who we are"
It effects how people make decisions
You don't even have to have been part of the story
It doesn't have to be true
It can change |
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Term
| What is the structuration theory? |
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Definition
| This means our group is dictated by implied rules and resources |
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Term
| What is the functional theory? |
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Definition
Communication affects entire group dynamic.
Group outcome is a consequence of a specific behavior. |
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Term
| What are the levels of Maslow's Hierarchy? |
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Definition
-Self Actualization (fullness, rejects other levels, it's called a being need)
-Esteem Need (status/prestige/privilege)
-Belongingness need (feeling of connection)
-Safety needs (security in group)
-physiological needs (eating) |
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Term
| What is mutuality of concern? |
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Definition
The degree to which members are concerned with the group's task needs
making sure there are no hidden agendas
making sure you have the same goals and such |
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Term
| What determines group attraction? |
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Definition
-group activities
-group goals
-group membership (belongingness) |
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Term
| How does culture affect virtual communication? |
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Definition
-equalizes people
-power, speed of internet
-individualism vs. collectivism
-masculine vs. feminine
-context, diversity |
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Term
| What are the four steps of group formation? |
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Definition
-forming
-storming
-norming
-performing |
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Term
| Why do people join groups? |
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Definition
-individual goals
-to network, sell, make connections
-status or power
-resources
-goals that align with group goals |
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Term
| What are norms? What spurns them? |
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Definition
standards and rules, sometimes formal
uncertainty leads to norms |
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Term
| How can you ensure people will conform to norms? |
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Definition
-clarity of rule
-certainty of punishment
-others conforming
-higher status people |
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Term
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Definition
privilege or power
it involves hierarchy
it's situational
it comes from accomplishments,
they get more stuff
high status creates norms
high status means leaders usually
acknowledge high status to make them feel better |
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Term
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Definition
privilege or power
it involves hierarchy
it's situational
it comes from accomplishments,
they get more stuff
high status creates norms
high status means leaders usually
acknowledge high status to make them feel better |
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Term
| What is the main function of a good agenda |
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Definition
It organizes!
Gives structure
Tells the point of the meeting |
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Term
| List the order of a standard agenda |
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Definition
-call meeting to order
-who is there
-changes to agenda?
-review minutes from last meeting
-vote on them
-reports from people
-ACTION items
-any old business? new business?
-announcements |
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Term
| What does evaluation versus Description mean? |
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Definition
| Less "you" language and more "I" language |
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Term
| What is control versus problem orientation? |
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Definition
| Not "I know what's good for you" and more "I want to solve the problem" |
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Term
| What is strategy versus spontaneity? |
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Definition
| Don't come with the "pre-conceived plan" mentality |
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Term
| What is neutrality vs. empathy? |
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Definition
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Term
| What is superiority vs. equality? |
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Definition
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Term
| What is certainty vs. provisionalism? |
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Definition
| Flexible, admitting you can be wrong. |
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Term
| List the defensive and supportive group climates |
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Definition
-Evaluation vs. description
-Control vs. problem orientation
-Strategy vs. spontaneity
-Neutrality vs. empathy
-Superiority vs. equality
-Certainty vs. provisionalism |
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Term
| List the disconfirming responses |
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Definition
-imperious response
-interrupting response
-irrelevant response
-tangential response (different direction for convo)
-impersonal response
-incoherent response
-incongruent response (it's a lie!) |
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Term
| What are the confirming responses? |
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Definition
-direct acknowledgement
-agreement about content
-supportive response
-clarifying response
-expression of positive feeling |
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Term
| What are the elements that make up group cohesiveness? |
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Definition
-task effectiveness
-individual benefits
-communication
-self-selecting groups tend to fail |
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Term
| What is power base within a group? |
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Definition
The sum of the resources that you can use to control or influence others.
The resources to control and influence! |
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Term
| What are the power bases? |
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Definition
-legitimate power (appointed)
-referent power (attraction)
-expert power (knowledge and info)
-reward power (your ability to reward)
-coercive power (negative, punishing) |
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