Term
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Definition
1. High Individualsim/High Collectivism
2. High Power Distance/Low Power Distance
3. Low Context/High Context |
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Term
| 3 Principals of Nonverbal Behaviors |
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Definition
1. Nonverbal behaviors are ambiguous
2. People cannot stop sending nonverbal behaviors, even when they are not talking
3. When verbal and nonverbal behaviors clash, most people believe the nonverbal behaviors |
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Term
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Definition
1. Task Roles
2. Maintenance Roles
3. Individual Roles |
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Term
| Abstract Conceptualization Learning Style |
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Definition
| A preference for reading and solitary study |
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Term
| Action-Oriented listeners |
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Definition
| A listener who is concerned about how her or his listening behaviors contribute to the task at hand |
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Term
| Active Experimentation Learning Style |
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Definition
| A preference for trying different things to see what works |
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Term
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Definition
| Listening first to understand another’s message before critically judging the message |
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Term
| Categories of Nonverbal Behaviors |
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Definition
| Appearance, Space and Seating, Facial Expressions and Eye Contact, Movements, Voice, Timing |
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Term
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Definition
| A culture that values group needs and goals more than individual needs and goals |
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Term
| Concrete Experience Learning Style |
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Definition
| A preference for learning by participating and doing |
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Term
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Definition
| The ideas or “what” of a message |
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Term
| Content-Oriented listeners |
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Definition
| A listener who prefers information from perceived credible sources and is drawn to analyzing the information she or he hears |
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Term
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Definition
| Words that trigger strong emotional responses |
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Term
| Examples of Defensive Behaviors |
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Definition
| Evaluation, Control, Strategy, Neutrality, Superiority, Certainty |
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Term
| Examples of Supportive Behaviors |
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Definition
| Description, Problem Orientation, Spontaneity, Empathy, Equality, Provisionalism |
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Term
| Extraversion/Introversion Dimension |
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Definition
| The Myers-Briggs dimension that describes whether someone’s energy is directed outward toward observable events or toward an inner, mental landscape |
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Term
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Definition
| The return of system outputs as system inputs, which allows the system to monitor its movement toward goals and make necessary changes |
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Term
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Definition
1. Builders (1901-1945)
2. Boomers (1946-1964)
3. Gen-Xers (1965-1976)
4. Net Generation (1982-1997) |
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Term
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Definition
| Three or more individuals who have a common purpose, interact with each other, influence each other, and are interdependent |
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Term
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Definition
| The atmosphere or environment within a group |
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Term
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Definition
| Groups composed of members who are different on one or more dimensions |
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Term
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Definition
| A culture in which features of the situation or context convey more meaning than the words people use |
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Term
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Definition
| Groups composed of members who are similar or alike in member characteristics |
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Term
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Definition
| Roles that encompass self-centered behaviors that place the individual’s need ahead of the group’s needs |
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Term
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Definition
| A culture that values individual needs and goals more than group needs and goals |
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Term
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Definition
| All the elements of a system that are present at the outset, or the initial raw materials of the system |
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Term
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Definition
| A culture in which the words used convey more meaning than the situation or context |
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Term
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Definition
| Roles that encompass behaviors that help a group maintain harmonious relationships and contribute to a cohesive interpersonal climate |
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Term
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Definition
| Signals interpreted as a whole by group members |
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Term
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Definition
| A system’s ability to take on an identity separate from its individual elements |
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Term
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Definition
| Anything in a message that is not the word itself |
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Term
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Definition
| Informal, implicit standards of behavior and procedures by which members operate |
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Term
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Definition
| Groups created by organizations, usually to solve organizational problems |
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Term
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Definition
| Those tangible and intangible products or achievements of the group system emerging from throughput processes |
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Term
| Participant-Observer (Perspective) |
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Definition
| A group member who participates but also observes the group and adapts as necessary |
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Term
| People-Oriented listeners |
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Definition
| A listener who is concerned about how her or his listening behaviors affect relationships |
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Term
| Perceiving/Judging Dimension |
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Definition
| The Myers-Briggs dimension that describes whether someone is spontaneous and flexible or planned and orderly |
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Term
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Definition
| Whether a culture maximizes or minimizes status and power differences |
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Term
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Definition
| Groups formed to meet primary needs for inclusion and affection |
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Term
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Definition
| Anxiety arising early in a group’s formation, as members work out their relationships and roles |
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Term
| Principles for Bridging Differences |
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Definition
1. Appreciate the value of diversity
2. Openly acknowledge the differences
3. Talk openly about how you will integrate your differences
4. Form a group identity around you differences
5. Use communication practices that build collective competence
6. Refrain from using practices that detract from competence |
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Term
| Punctuated Equilibrium (Gersick's Model) |
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Definition
| Periods of group stability interrupted by periods of significant change |
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Term
| Reflective Observation Learning Style: |
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Definition
| A preference for gaining perspective about one’s experience by thinking reflectively about it |
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Term
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Definition
| The “how” of a message expressing the perceived relationship between communicators |
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Term
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Definition
| The part a member plays in a group |
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Term
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Definition
| Formal, explicit standards of behavior and procedures by which a group operates |
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Term
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Definition
| Groups formed to meet secondary needs for control and problem solving |
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Term
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Definition
| Task-related tension that stems from differing opinions about the substantive work of the group |
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Term
| Sensing/Intuiting Dimension |
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Definition
| The Myers-Briggs dimension that describes whether someone focuses on present facts or future possibilities |
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Term
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Definition
| A group of at least three people that is small enough for individual members to perceive one another as individuals during interaction |
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Term
| Small Group Communication |
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Definition
| The verbal and nonverbal interaction among members of a small group |
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Term
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Definition
| The idea that group communication creates, maintains, and continually recreates a group’s norms and the way it operates |
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Term
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Definition
| Anything that arbitrarily stands for something else |
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Term
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Definition
| A set of elements that functions as a whole because of interdependent relationships |
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Term
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Definition
| Roles that encompass behaviors that contribute directly to accomplishment of a group’s task |
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Term
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Definition
| Tension that stems from power and status struggles in a group |
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Term
| Thinking/Feeling Dimension |
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Definition
| The Myers-Briggs dimension that describes how people make decisions, by analysis of objective evidence or empathy and subjective feelings |
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Term
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Definition
| Influences on the system that result from actual activities within the group as it goes about its business |
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Term
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Definition
| A listener who values time and is focused on efficient discussion |
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Term
| Tuckman's 5 Stages of Group Development |
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Definition
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning |
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Term
| Types of Organizational Groups |
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Definition
1. Committees
2. Quality Control Circles
3. Self-Managed Work Teams |
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Term
| Types of Secondary Groups |
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Definition
1. Support Groups
2. Learning Groups
3. Organizational Groups |
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