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| the emotional atmosphere, the enveloping tone that is created by the way we communicate in groups |
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| exists when individuals perceive that they are valued, supporeted and treated well by the group |
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| exists when group members do not feel valued, supported and respected, when trust is minimal and when members perceive that they are not treated well |
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| a mutually exclusive goal attainment MEGA process. individual success is achieved at the expense of other group members |
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| a mutually inclusive goal attainment MIGA process. individual success is tied directly to the sucess of other group members |
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| the attainment of a personal goal without having to defeat another person |
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| the excessive emphasis on defeating others to achieve one's goals |
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| occurs when competition produces a positive, enjoyable experience and generates increased efforts to achieve without jeaopardizing positive interpersonal relationships and personal well being |
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| a collective prescription that group members should pursue maximum group outcomes (winning at all costs) even if this means acting hypercompetitively against other groups when members may privately not wish to do so |
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| providing excuses that absolve us of blame-even when no evaluation is offered |
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| a first person report of how an individual feels, what the individual perceives to be true, and what behaviors have been observed in a specific context. |
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| means the more someone tries to control us by telling us what to do, the more we are inclined to resist such efforts or even to do the opposite |
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| personal goals of group members that are not revealed openly and that can interfere with group accomplishment-can create a defensive climate |
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| failure to acknowledge another person's communication effort either verbally or non verbally |
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| thinking and feeling what you perceive another to be thinking and feeling |
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| the belief in the self evident truth of one's opinion |
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| counters certainty. means you qualify statements, avoiding absoluted (possibly, probably, maybe) |
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| attention getting initiative by a listener. a key competitive listening strategy. the listener attempts to shit the focus of attention from others to oneself by changing the topic of conversation |
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| an attention giving, cooperative effort by the listener to focus attention on the other person, not on oneself |
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| ready to pounce on a point made by a speaker-listening with a bias. to attack the speaker verbally, not try to understand their point of view. clearly competitive listening |
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| seeking additional information from a speaker by asking questions |
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| a consice response to the speaker which states the essense of the other's content in the listeners words |
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