Term
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Definition
1. focusing on customers
2. continuous improvement
3. employee participation and empowerment |
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Term
| Characteristics of 6 sigma |
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Definition
1. owned by business leader champions (not team-based)
2. projects are cross-functional and more strategic in nature
3. focused on more rigorous and advanced set of statistical methods
4. requires a verifiable return on investment and focus on the bottom line |
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Term
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Definition
| unsatisfactory performance by a well-specified system |
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Term
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Definition
| unsatisfactory performance by a poorly specified system (ex: poor sales) |
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Term
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Definition
| unsatisfactory performance from the standpoint of stakeholders other than customers (ex: cost and productivity problems) |
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Term
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Definition
| designing new products that better satisfy user needs |
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Term
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Definition
| designing new processes or substantially revising existing processes |
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Term
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Definition
tied to business strategy and align with customer needs
○ Too broad in scope to be completed in a timely manner
○ Cost may be underestimated
○ Capabilities of team may be overestimated |
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Term
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Definition
black belts choose projects that are well-suited to the capabilities of teams
-Projects may not be closely tied to strategic concerns of top management
-Receive little support and recognition from the top |
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Term
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Definition
| investments made to keep nonconforming products from occurring and reaching the customer |
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Term
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Definition
| associated with efforts to ensure conformance to requirements |
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Term
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Definition
| incurred as a result of unsatisfactory quality found before delivery |
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Term
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Definition
| occur after poor-quality products reach the customer |
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Term
| Top three measures used to quantify 6 sigma |
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Definition
1. cost reductions
2. productivity
3. revenue generation |
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Term
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Definition
| projects that directly affect the profit margin |
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Term
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Definition
| projects result in redeployment of resources inside an organization to increase operating efficiency or productivity |
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Term
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Definition
| direct affect on operations by avoiding expenditures or increasing the change of obtaining higher future revenues |
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Term
| How long are 6 sigma projects |
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Definition
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Term
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Definition
1. dissatisfiers
2. satisfiers
3. exciters/delighters |
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Term
| steps to identify good 6 sigma projects |
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Definition
1. define the process: its start, end, and what it does
2. describe the process
3. describe the players
4. degine customer expectations
5. determine what historical data are available
6. describe the perceived problems |
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Term
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Definition
| flowchart showing: suppliers, inputs, processes, outputs, customers |
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