Term
Which of the following is not part of the profile?
A. User License
B. Page Layout
C. Record Types
D. Field Level Security
E. Roles |
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Definition
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Term
How many custom summary fields are allowed on a single report?
A. 5
B. 10
C. 15
D. 20
E. No Limit |
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Definition
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Term
| Yes/No - Is it possible for a user to see different set of data in a report and in a dashboard on the same report? |
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Definition
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Term
Which of the following is not an available function in the formula fields?
A. Hyperlink
B. Substitute
C. RPad
D. VLookup |
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Definition
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Term
Which of the following cannot be used as a source report for the analytical snap shot?
A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used |
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Definition
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Term
Which import functionality should be used in one needs to import 30,000 cases?
A. Import Wizard
B. Data Loader
C. A and B
D. Neither A or B |
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Definition
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Term
| True/False - All dashboards viewers see data base don the security settings of the Running User, regardless of their own personal security settings? |
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Definition
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Term
How many custom fields can be created on an object in an unlimited edition?
A. 100
B. 300
C. 500
D. Unlimited |
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Definition
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Term
Which type of reports can't be used to create groups of data or charts?
A. Tabular
B. Summary
C. Matrix
D. None of the above |
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Definition
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Term
How many roll up summary fields can be created in the Enterprise Edition on a custom object?
A. 10
B. 20
C. 30
D. No restrictions |
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Definition
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Term
A sales team is a set of users that normally work together on ___________?
A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases |
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Definition
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Term
Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce?
A. Accounts
B. Assets
C. Console
D. Call Center
E. Campaign |
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Definition
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Term
Which OWD sharing default are sharing rules irrelevant?
A. OWD is private
B. OWD is public read only
C. OWD is public read/write
D. Sharing rules can be created on any of the above |
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Definition
| C - OWD is public read/write |
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Term
What happens when a user owns an opportunity record but does not have the read permission on the opportunity object?
A. They can still see the record
B. They are not able to see the record
C. This case can never arise, as it conflicts with established sharing rules |
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Definition
| B - they are not able to see the record |
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Term
The account team is a set of users that normally work together on __________?
A. Accounts
B. Leads
C. Opportunities
D. Contacts
E. Cases |
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Definition
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Term
Conditional highlighting cannot be used for?
A. Matrix Reports
B. Summary Reports
C. Tabular Reports
D. None of the Above
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Definition
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Term
Which of the following is an automated process your organization can use to approve records?
A. Validation Process
B. Approval Process
C. Workflow Rules
D. Record Types |
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Definition
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Term
Which of the following email templates cannot be used to sent a mass email?
A. Text
B. HTML with Letterhead
C. Custom HTML
D. VisualForce |
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Definition
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Term
Which of the following objects does not support the business process?
A. Lead
B. Account
C. Opportunity
D. Case
E. Solution |
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Definition
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Term
In which of the following editions can you create a managed package?
A. Professional Edition
B. Full Test Sandbox
C. Developer Edition
D. Unlimited Edition
E. Enterprise Edition |
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Definition
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Term
| Yes/No - Can a user restrict access with the help of the sharing rules |
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Definition
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Term
| Yes/No - Is it possible for users to override their forecasts and forecasts of users below them in the forecast hierarchy? |
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Definition
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Term
| True/False - With sharing rules, one can make automatic exceptions to the organizational-wide default for defined sets of users. |
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Definition
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Term
| Yes/No - An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85% |
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Definition
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Term
Which of the following packages can be upgraded?
A. Managed
B. Unmanaged
C. Both A and B
D. None of the Above |
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Definition
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Term
Which of the following features allows you to send an email when an opportunity reaches a threshold value?
A. Validation rule
B. Big Deal alert
C. Opportunity alert
D. Big Ticket email |
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Definition
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Term
| True/False - Conditional Highlighting only applies to the first summary field in the table? |
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Definition
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Term
| True/False - Unmanaged packages do not include locked components but can be upgraded. |
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Definition
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Term
Auto response rules work on which objects?
A. Leads and Cases
B. Leads and Accounts
C. Accounts and Opportunities
D. Accounts and Cases |
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Definition
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Term
| True/False - Escalation rules only run during the business hours with which they are associated. |
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Definition
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Term
| True/False - Customizable forecasting is a prerequisite in order to enable territory management. |
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Definition
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Term
| True/False - Running user concept in Dashboards allows users to view data which normally they cannot view. |
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Definition
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Term
| Yes/No - Can a user create their own default sales team? |
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Definition
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Term
How many ranges can be defined in the case of Conditional Highlighting?
A. 2
B. 3
C. 4
D. 5 |
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Definition
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Term
When are formula fields re-calculated?
A. Every 15 minutes
B. Every time they are seen
C. After every DML operation
D. Admin can set the time intervals for refreshing |
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Definition
| B - Every time they are seen |
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Term
How do you determine if the Approval process has been edited?
A. Last Modified by field
B. Audit Trail
C. History Record on approval page layout
D. All of the above |
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Definition
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Term
How many Solution records can be imported via the Import Wizard?
A. 500
B. 5000
C. 50000
D. None - Solution records cannot be imported via the Import Wizard |
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Definition
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Term
| True/False - Formatting of a report is maintained when it is exported via Printable view |
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Definition
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Term
Which of the following is a Salesforce definition for a lead?
A. An organization, individual or company involved with your business such as customers, competitors and partners.
B. Any potential revenue generating event
C. Any person, organization or company that may be interested in your products and services, not yet customers
D. Any individual or influencer associated with an account. |
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Definition
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Term
| True/False - If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin. |
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Definition
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Term
| True/False - You can only use standard fields when generating email and mail merge documents for leads or contacts |
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Definition
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Term
Which of the following can be done on the Activity Settings page at Your Name | Setup | Customize | Activities | Activity Settings?
A. Enable Group tasks
B. Mass transfer activities
C. Enable email tracking
D. Show event details on Multi-User Calendar view
E. Enable Email attachments
F. Change the Activities page layout |
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Definition
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Term
How many objects may be imported or updated using the Data Loader?
A. 1
B. 2
C. 5
D. 10
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Definition
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Term
Which of the following is inline editing not supported?
A. System Fields
B. Case Stage
C. Related Lists
D. Contact Phone number
E. List View
F. Read Only fields |
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Definition
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Term
What would you change in all of your online help was displayed in English and you wanted it to be in German?
A. Default language
B. Default locale
C. Time Zone
D. Default currency |
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Definition
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Term
What steps are part of the process to enable Multi-Currency in an organization?
A. Create a sandbox
B. Contact salesforce.com to enable multi currencies
C. Enable Advanced Currency Management
D. Choose a default currency |
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Definition
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Term
To track revenue gain or loss based on currency fluctuations, you must implement
A. Multi-Currency
B. Sandbox
C. Territory Management
D. Advanced Currency Management |
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Definition
| D - advanced currency management |
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Term
When importing Lead records you must use ________ Currency
A. An active or inactive
B. An active
C. An inactive
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Definition
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Term
| True/False - Once you define a custom fiscal year structure, your company cannot return to the standard fiscal year |
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Definition
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Term
| True/False - If you defined a custom fiscal year structure, your company cannot revert to the Gregorian calendar for fiscal purposes |
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Definition
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Term
| True/False - SaaS is a software delivery model in which software and its associated data are hosted centrally (typically on the cloud) and are typically accessed by users using a thin client, normally using a web browser over the Internet |
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Definition
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Term
Which elements are within a Page Layout (check all that apply)
A. System Info
B. Related Lists
C. User Roles
D. User hierarchy |
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Definition
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Term
True/False - the following are all options for calendar sharing and visibility:
- Hide Details - Others can see whether given times are available but cannot see any other information about the nature of the event in the calendar
- Hide Details and Add Events
- Show Details
- Show Details and Add Events
- Full Access
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Definition
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Term
Which are functions of the Data Loader (choose all that apply)
A. insert
B. upsert
C. delete
D. Update
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Definition
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Term
| True/False - When a lead is converted, it becomes an Account, Contract, and optionally an Opportunity. With Territory Management enabled, Account (territory) Assignment Rules will fire, which may assign the new Account to a Territory |
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Definition
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Term
| True/False - Jump Start Wizard only allows for a single approver |
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Definition
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Term
| True/False - Language/Locale/Time Zone, Licenses, Primary Contact and Address information, Manage Current and Login IP Ranges can be updated in the Company profile |
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Definition
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Term
Which objects in Org Wide Defaults allow you to do a public read/write/transfer?
A. Accounts
B. Opportunities
C. Leads
D. Cases |
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Definition
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Term
For which objects MUST you create business processes?
A. Leads
B. Opportunities
C. Cases
D. Solutions |
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Definition
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Term
What do you need to do to be able to rename tabs?
A. Setup>Configure
B. Setup>Company Profile
C. Setup>My Profile
D. Log a case to enable the feature |
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Definition
| D - log a case to enable the feature |
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