You must create the business process before creating record types for each of the following objects EXCEPT:

A.  Lead

B.  Opportunity

C.  Case

D.  Campaign

E. Solutions

A business process can be associated with one or more record types and is made available to user based on their:

A.  Role

B,  Profile

C.  OWD

D.  License Type

E.  Salesforce Edition

Which tabs CANNOT have multiple record types?  (Check all that apply)

A.  Home

B.  Reports

C.  Documents

D.  LEads

E.  Forecast

The ____________ can be customized to restrict user's ability to log into Salesforce.

A.  Role

B.  Security Settings

C.  Profile

D.  Page layout

Please select which options allow restricting access via IP ranges.

A.  Add trusted IP ranges for the entire Org

B.  Add trusted IP ranges for a city

C.  Add trusted IP ranges for a specific department

D.  Add trusted IP ranges on a Profile bu Profile basis.

Please select the correct statement regarding Account, Opportunity and Case Owners.

A.  Have to be the same user

B.  Have to be from the same profile

C.  Can be different users

D.  Have to be form the same role

What is true about a role?

A.  A user may be associated to one role

B.  A user must be associated with one role

C.  Controls the level of visibility that users have to an organization's data

D.  Role is required while creating Record Types

E.  A user can only have one role

What is true about role hierarchy?  (Select all that apply)

A.  Represents the company's organizational chart

B.  Controls record roll-up, forecasting and reporting

C.  Controls read/write and transfer rules to each user

D.  Controls data visibility

Home many roles can you create for your company?

A.  100

B.  300

C.  500

D.  Unlimited

What is a sharing rule (select all that apply)

A.  Automated rules that grant access to groups of users

B.  Exceptions of OWD

C.  Irrelevant for public read/write organizations

D.  Rules given for a group of users working closely on a project

What is NOT true about sharing rules

A.  Sharing rules open up access whereas OWD restricts access

B.  When you delete a sharing rule, the sharing access created bu the rule is automatically removed

C.  You can edit access levels for any sharing rule and change the specific group or roles for the rule

D.  Sharing rules apply to all new and existing records owned by the specified role or group members

A public group can be a combination of any of the following groups (select all that apply)

A.  Users

B.  Queues

C.  Public Groups

D.  Roles

E.  Roles and Subordinates

Which of the following is NOT true about Manual Sharing

A.  Granting record access, one-off basis

B.  Owner, anyone above owner in role hierarchy and Admin can manually share records

C.  Cannot be done for Accounts

D.  Like sharing rules, irrelevant for public read/write organizations

C - cannot be done for Accounts

An account team can be added by all EXCEPT:

A.  Owner

B.  Anyone on the Team

C.  Anyone above the owner in role hierarchy

D. Admin

The 'create new folder' link ill only be visible to user with which permission?

A.  Manage Documents

B.  Edit Documents

C.  Manage public documents

D.  Create public documents

The size limit for document upload is:

A.  2 MB

B.  5 MB

C.  10 MB

D.  25 MB

Folders are used for organizing (select all that apply)

A.  Documents

B.  Reports

C.  Emails

D.  Email Templates

E.  Dashboards

Workflow field updates specifies the field to be updated and the new value.  Depending on the type of field, the following can be done EXCEPT:

A.  Choose to apply a specific value

B.  Make the field blank

C.  Delete the field

D.  Calculate a value based on a formula

Workflow tasks can be assigned to (select all that apply)

A.  Role

B.  Record Creator

C.  Users

D.  Multiple Users

E.  Record Owner

F.  Sales Team

G.  Account Team

Data validation ensures the integrity of the data _________

A.  BEFORE it is saved

B.  AFTER it is saved

C.  While it is being saved

D.  Has to be checked by the Admin

Which statements are true about data validation (select all that apply)

A.  All active validation rules are run each time at save

B.  Data can be entered via Data Loader bypassing the validation rules

C.  Multiple error messages can be displayed at the same time

D.  Do not apply to existing data only run during subsequent record creation/updates

E.  Validation rules can be activated/deactivated bu the Admin

Which of the following is NOT available for restricting user access to Salesforce?

A.  Profile-based login hours

B.  Profile-based IP addresses

C.  Organizational-wide login hours

D.  Organization-wide IP addresses

How many standard profiles are there?

A.  4

B.  6

C.  8

D.  10

What happens when you delete a custom field?

A.  Custom fields cannot be deleted

B.  The field and its data are permanently deleted

C.  The data in the field is saved and the field is permanently deleted

D.  The field appears in deleted list from where it can be un-deleted

Which of the following CANNOT be edited on the Page Layout Editor?

A.  Field Positions

B.  Buttons

C.  Page sections

D.  Related lists

E.  Picklist values

Why would you create different record types (select all that apply)

A.  To allow users to use different page layouts

B.  To allow users to see different values in picklist depending on their job function

C.  To allow users to use different Business Processes depending on their job function

D.  All of the Above

Which of the following reasons for creating a validation rule?

A.  To prevent users from entering bad data

B.  To ensure users enter data only when it is required

C.  To prevent bad data from being imported

D.  To hide fields from certain users

Which of the following does a Workflow Rule NOT allow you to do?

A.  Send Emails

B.  Create a New Event

C.  Create a new task

D.  Update a field

Which of the following are formats that you can use for creating a custom report?

A.  Hierarchy

B.  Matrix

C.  Summary

D.  Tabular

Which type of field could you use to create a relationship between a custom object and another object?

A.  Master-Detail relationship

B.  One-to-may relationship

C.  Many-to-many relationship

D.  All of the above

Which of the following was NOT a new feature in Summer 09?

A.  Workflow Visualizer

B.  Enhanced Chart Analytics

C.  List Views for Sales Teams

D.  Enhanced Page Layout Editor

Creates ads that display on search engines in Salesforce

A.  MSN

B. Yahoo

C.  Google

D.  AOL

How many editions are there in Salesforce?

A.  2

B.  3

C.  4

D.  5

Which of the following is not a Standard Business Object?

A.  Contacts

B.  Ideas

C.  Accounts

D.  Opportunities

True/False

Conditional Highlighting is an analytic enhancement.  This feature allows you to customize your reports by showing visual highlights for analysis.  This feature is accessible in the reporting wizard.  To use this feature do the following:

1. Select the field that you want to analyze in your report
2. Define the low color
3. Define the lower threshold and mid color
4. Define the upper threshold and the high color
5. View report

This feature works for any quantified field (number, percent, etc>), and is also available in dashboards.

Limitations/Considerations

1. Only 5 conditions maximum per report
2. Conditional Highlighting only applies to summary rows
3. Available for numerical analysis only
4. First condition is ,; second condition ,; third condition =>

What standard fields are created with every custom object?

A.  Created By, Currency, Division, Last Modified By, Name, Owner

B.  Object ID, Created Bu, Currency, Division, Last Modified By, Name, Owner

C.  Users can define the standard fields to be created in custom objects

D.  None of the Above

What are the differences among the three report types (check all that apply)

A.  Tabular reports can be used dashboards

B.  Custom summary and matrix reports must be used to create dashboard components

C.  Tabular reports are simple lists of records

D.  Tabular reports do not allow you to group results

What key (non-obvious) feature are FREE in Professional Edition (check all that apply)

A.  Customizable Forecasting

B.  Additional 10 MB file storage

C.  Data validation

Which of the following records can not be mass transferred?

A.  Open Cases

B.  Closed Cases

C.  Closed Activities

D.  Open Activities

Who can submit an idea to Salesforce.com Idea Exchange?

A.  Anyone who has a login to Idea Exchange

B.  Salesforce employees

C.  Salesforce.com users

D.  salesforce.com partners via partners portal