What are the three ways communication flows?

a.

b.

c.

a. Upward Communication

b. Downward Communication

c. Lateral Communication

List the four General Purposes of AF communication and give an example of each one.

a.

b.

c.

d.

a. Direct

b. Inform

c. Persuade

d. Inspire

 List each phase of effective communication process in the squares below.

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Diagnose Communication Needs ------>

Prepare the Communication ------->

Deliver the Message

Which one of the following is NOT an example of a general purpose?

a. Inspire

b. Inform

c. Convince

d. Direct

a. List all of the major aspects of the broad area.

b. Include all significant and insignificant details.

c. Ask the audience to prioritize the subtopics for you.

Analyzing your audience step includes analyzing the sending, receiving, and external audiences.

a. True

b. False

Match the three major parameters that affect supervisory communication to their definitions:

Quantity: Amount of product to complete

Timeliness: Amount of time to prepare

Type: Amount of product to complete

Topic Sentences

In the space provided, write the letter of the sentence that best expresses the main idea (topic sentence) of this paragraph.

(a) Is the training provided for these air traffic controllers adequate? (b) Are there sufficient regulations on private aircraft to reduce the possibility of their flying in airspace used by commercial airlines? (c) Questions abound about the safety of air travel in today’s crowded skies. (d) Finally, are the current regulations covering the aging equipment of commercial airlines sufficient to ensure the safest possible air travel? (e) Are there enough air traffic controllers to regulate the current flow of air traffic?

Topic sentence is _____

Topic sentence is c .

Unity

In the space provided, write the letter of the sentence that does not belong in the following paragraph.

(a) The practice of veterinary medicine today is becoming increasingly more specialized. (b) Thus, it is not uncommon, even in midsize cities, to find veterinarians certified as specialists in dentistry, cardiology, and surgery. (c) Many veterinarians have not read James Herriot’s books on the practice of unspecialized veterinary medicine in England in the 1920s. (d) These specialists must take additional course work after they have completed their D.V.M., must pass rigorous exams in their chosen area, and must practice veterinary medicine for a minimum of 2 years. (e) Both the number of specialties and the number of doctors electing to become certified in specialties are increasing, promising to change the nature of veterinary medicine in the near future.

Sentence ______ does not belong.

Sentence c does not belong.

Unity

The following paragraph contains ideas or details that do not support the central idea. Circle the number next to the sentence that best expresses the main idea (topic sentence) of the paragraph and draw lines through any unrelated content in the paragraph.

(1) Next to most homes, there is a garden where fresh vegetables are gathered for canning. (2) They use coal or wood burning stoves for heating and cooking. (3) Their homes do not have electricity or indoor bathrooms or running water. (4) The towns can’t afford to put in sewer or power lines because they don’t receive adequate funding from the state and federal governments. (5) In the southern part of the state, some people still live much as they did a century ago. (6) Small, nearby pastures support livestock, including cattle, pigs, horses, and chickens. (7) Most of the people have cars or trucks, but the vehicles are old and junky from traveling on unpaved roads.

Topic Sentence is ______

Unrelated content in sentences _____________

Topic Sentence is 5 . Unrelated content in sentences 4 and 7 .

Coherence

When arranged correctly, the following sentences form one coherent paragraph. Write the correct order in the spaces provided.

(1) Halfway down the hill, they came to a screeching halt when they saw a large elephant standing in the middle of the road. (2) The elephant started running at an alarming rate of speed up the hill toward a fountain on the front yard of a large estate. (3) One late spring morning, Jane and Jill decided to drive to their favorite park in the Berkshire Hills, to have a picnic. (4) When the elephant reached the yard, it began to spray the water from the fountain with its trunk; obviously, the playful elephant presented no danger, so they drove on. (5) It was a scenic route through a broad river valley, up and down a winding road, which surrounded the valley.

The correct order is: ___, ___, ___, ___, ___

The correct order is: 3 , 5 , 1 , 2 , 4 .

Coherence

When arranged correctly, the following sentences form one coherent paragraph. Write the correct order in the spaces provided.

(1) Then Maggie throws her head back and slaps her thigh. 2) When something strikes her as funny, she first lets out a shriek of surprise. 3) The most amazing thing about Maggie is her laughter. 4) After that, she breaks into loud hoots. 5) When the laughter stops, she shakes her head from side to side and says, "Lord have mercy."

The correct order is: ___, ___, ___, ___, ___

The correct order is: 3 , 2 , 1 , 4 , 5 .

___________________ ____________________ help you create a fairly accurate "blueprint" of all your thoughts and with patterns of organization.

Mind Maps

The Free Writing Rules are:

a.

b.

c.

d.

a. Type/write whatever comes to mind and don’t worry about its relationship to the topic - suspend all judgment.

b. Do not look back at what you wrote, but keep typing or writing.

c. Do not worry about spelling, grammar, complete sentences and thoughts, paragraphs, transitions, etc.

d. After exhausting your thoughts, walk away without looking over your work while you take a cooling-off period.

Practice Free Writing or create a Mind Map using what you have just learned to show how to help your subordinates deliver effective communication.

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Describe the order of the sources for your research plan according to your reading.

a. Others, yourself, reference sources

b. Yourself, others, references sources

c. Reference sources, others, yourself

d. None of the above

a. Yourself, others, references sources

It is not necessary to support your communication with sources or references.

a. True

b. False

b. False

Proof support includes:

a. _____________________________________

b. _____________________________________

c. _____________________________________

a. Definition

b. Statistics

c. Example

One of the most important steps toward effectively reaching your specific objective is _______________________ communication to follow a logical sequence.

organizing

A typical conclusion has three components: attention, purpose, and overview.

a. True

b. False

By using an outline, you can concentrate on one point at a time to ensure ideas are fully developed.

a. True

b. False

A way to show connections between ideas is to use ________________.

Choose the correct answer that completes the sentence below.

An effective paragraph contains a ______________________________.

a. topic sentence and two supporting sentences

b. maximum of five sentences

c. minimum of four sentences

Paragraph unity means...

A topic sentence describes and clarifies the other sentences.

a. True

b. False

Identify each part of speech by placing the following letter/letters above the word corresponding with the correct part of speech:

N=Noun P=Pronoun V=Verb ADJ=Adjective ADV=Adverb

a. The surgeon bought a beautiful, new house.

b. Sam and I wore our suits.

c. John is swimming very well.

               N           V            Adj       Adj   N

a. The surgeon bought a beautiful, new house.

      N          P  V      P    N

b. Sam and I wore our suits.

       N  V        V        Adv  Adv

c. John is swimming very well.

Correcting subject-verb agreement.

For items, a-d, select the correct verb; and for items e and f, fix the subject-verb agreement.

a. TSgt Smith and SSgt Jones of the wing safety office (is / are) giving the briefing.

b. The instructions in the regulation (confuse / confuses) everyone.

c. One of the members of each group (was / were) identified as the senior person.

d. Positive attitudes from everyone (is / are) necessary for the morale of any organization.

e. The gas station is open on Saturday and (stay / stays) closed Sunday.

f. The firefighters (has / have) reacted very fast to every emergency.

a. TSgt Smith and SSgt Jones of the wing safety office (is / are) giving the briefing.

b. The instructions in the regulation (confuse / confuses) everyone.

c. One of the members of each group (was / were) identified as the senior person.

d. Positive attitudes from everyone (is / are) necessary for the morale of any organization.

e. The gas station is open on Saturday and (stay / stays) closed Sunday.

f. The firefighters (has / have) reacted very fast to every emergency.

Misplaced Modifiers

Rewrite the following sentences to correct problems with misplaced modifiers.

a. The face of the man looking through the window which was cruel and sardonic startled Tim.

b. Mary said during the meeting Joe acted like a fool.

a. The face of the man looking through the window which was cruel and sardonic startled Tim. (The cruel and sardonic face of the man looking through the window startled Tim.)

b. Mary said during the meeting Joe acted like a fool. (Mary said that Joe acted like a fool during the meeting.)

Dangling Modifiers

Rewrite the following sentences to correct problems with dangling modifiers (Note: add or delete words/text as needed)

a. Running down the street, the package was dropped at the corner.

b. While shaving, his lip started to bleed.

c. Peering over the cliffs, the canyon seemed gigantic.

Mechanics

Correct the mechanics problems in the sentences below.

a. on monday august 7 we left phoenix arizona and headed for el paso

b. tried to explain he was too angry to listen

c. when you hear all the facts you will change your mind

d. i told my supervisor that the following are my most time-consuming tasks systems inventory customer inquiries and records management.

e. The 13th Fighter Squadron commander said we will have a distinguished visitor in the area this afternoon

f. This award is your’s.

g. Its the most appropriate time to hold the operational Readiness inspection.

h. There was sand on the floor, in our beds, and in our food.

Faulty Parallelism

Rewrite the following sentences to correct problems with faulty parallelism. (Note: add or delete words/text as needed)

a. John paid little attention to what he ate or his clothes.

b. Writing is faster than to print.

c. One of the accident victims suffered a broken arm, several broken ribs, and one of his lungs was punctured.

d. The first sergeant had a harsh voice, a weather-beaten face, and was very stocky in build.

The basic communication process includes the following four elements:

a. Sender, message, receiver, and feedback

b. Sender, message, retriever, and comments

c. Sender, receiver, feedback, and comments

d. None of the above

a. Sender, message, receiver, and feedback

Identifying the subject and predicate.

Draw a line between the subject and predicate.

a. A sporty, blue car stopped in front of our house.

b. We pitched and hit the ball back and forth.

c. My only key to the house fell through a crack in the steps.

Subject and Predicate

a. A sporty, blue car / stopped in front of our house.

b. We / pitched and hit the ball back and forth.

c. My only key to the house / fell through a crack in the steps.

a. Know the Air Force Message

b. Tell the Air Force Story

c. Tell what I do and how it supports my wing’s mission and policy

d. Stay in my lane

Security: OPSEC

Accuracy: Telling the story correctly

Propriety: Politness, Respect, Decency

Policy: Laws, DOS

"Outside of your lane" means that it is outside of their responsibility. It's meant to tell others to mind your own business.

- Huge negative impact on your professional career, national security, the Air Force mission, and the public’s perception of the Air Force and the military.

- Your personal life could be disrupted (career ending) and you could discredit yourself, the enlisted corps, your unit, the Air Force, and the country.

- Impact your fellow Airmen in harm’s way.

- Impact the public’s perception of the mission.

- be an ambassador for the Air Force.

- give the American public accurate and relevant information.

- Never divulge classified information.

- Stay in your lane on your subject area.

- Don’t lie. Stay factual.

- Give your opinion but ensure people know it is yours.

In general, the Armed Forces view personal Web sites and blogs positively, and it respects the rights of its members to use them as a medium of self-expression. However, you must abide by certain restrictions to ensure good order and discipline. As a military member, you’re on duty 24-hours a day, 365-days a year, and your actions are subject to the ____________________.

- Identify yourself (but not risking safety).

- Put safety first —no death - defying stunts!

- Be aware of the image you present.

- Use common sense —don’t say things you would not say in front of your mother.

- Take calculated risks.

- Engage! Remember, the enemy is engaging back!

- Negative impact on the Air Force or the nation.

- Negative impact on public perception.

- National Security

- Negatively impact missions

______________ is NOT an example of an emerging channel of modern communication.

a. blog

b. podcast

c. cable television

d. Twitter

"Staying in your lane" means

a. not sharing any Air Force information with strangers, unless approved by your commander.

b. discussing your area of expertise, but NOT discussing a friend’s area of expertise.

c. NEVER discussing your own or your friend’s area of expertise.

d. All of the above.

e. None of the above.

Appropriate use of social media would be:

a. Uploading a video to Facebook that you made of your Afghan base to share your experience with family and friends.

b. Telling about an enemy engagement that just happened on your blog, and then uploading pictures to Blue Tube.

c. Both a and b.

d. None of the above.

d. None of the above

- OPSEC

- Stay In Your Lane and don’t discuss issues that are not related to your AFSC.

- Replace error with fact, not argument.

- Identify to readers that the views you express are yours alone and not of the Air Force.

- Be the first to respond to your own mistakes.

- Be careful what you write and upload.

- Be aware of the image you present.

- Avoid being offensive.

- Make sure you don’t infringe on trademarks.

- The Air Force cautions you to avoid endorsements.

- NEVER use the Air Force name to endorse or promote products, opinions, or causes.

a. Knowing Yourself

b. Knowing Others

c. The Message

List an example of each paralanguage characteristic next to the correct term.

Rate

Diction

Tone

Thythem

Fluency

Volume

Quality

-Rate: Number of words spoken

-Diction: Articulation, Pronunciation

-Tone: Manner of expression, Relative pitch

-Rhythm: Recurring patters of variation/rises in speech, volume, pitch and sound

-Fluency: Pauses

-Volume: Volume

-Quality: Fidelity of timbre of sound

a. Competitive Interrupting

b. Overusing the Content-Only Response

Translate: To turn into one's own or another languate, often in written format.

Interpret: To explain or tell the meaning of; present in understandable terms.

a. Gestures

b. Facial expressions

c. Eye contact

d. Body language

e. Positioning

a. Location

b. Intimate space

c. Social and consultative spaces

d. Public space

e. Time

a. Rehabilitative

b. Preventive

Whenever behavior improves organizational effectiveness, (high quality/quantity of work, ethical, promotes teamwork and harmony, etc.)

Compare/Define the differences of each:

Feedback vs. Counseling

a. Outline

b. Environment

c. Length of Sessions

d. Inform Counselees

e. Plan of Action

a. Supervisor-Centered

b. Nondirective or Subordinate-Centered

c. Combined

a. Concern for clarity

b. Concern for not hurting the other’s feelings

c. Concern for nonimposition

d. Concern for avoiding negative evaluation by the hearer

e. Concern for effectiveness

a. Dehumanized climate

b. Overhumanized Climate

c. Situational Climate

Dehumanized-The basic assumptions of the dehumanized climate are that subordinates are lazy, will not take responsibility, lack desire to achieve significant results, demonstrate inability to direct their own behavior, show indifference to organizational needs, prefer to be led by others, and avoid making decisions whenever possible.

Overhumanized- The basic assumptions of the over humanized approach are that human relations are more important than organizational objectives, conflicts and tensions should be reduced at all costs, motivation of subordinates should be almost totally intrinsic and self-directed, and participative decision making is always superior to decisions made by one or a few.

a. A flexible climate that can adapt to the complex and changing nature of individual and organizational needs is superior to a fixed climate.

b. Individuals are not naturally passive, resistant to organizational needs, or reluctant to assume responsibility.

c. Since individuals are not lazy, you can structure work to bring individual and organizational goals in line with one another.

Subordinates

- who have been helped by a supervisor’s interpersonal skills can empathize with others in similar situations

- learn to be mutually supportive and embrace innovation

- often help coworkers in much the same way they were helped by managers with effective interpersonal skills

Peers

- By sharing ideas and recommendations, coworkers establish a network of cooperation

Others in the Chain of Command

- Superiors place trust in subordinates who are sincere in expressing their strengths, weaknesses, and goals

- Based upon the open and supportive relationship you have with your manager, other coworkers will seek to establish similar relationships with their managers