Term
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Definition
| CMDB is actual technology that does the Configuration Management work |
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Term
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Definition
What knowledge do you need to put a system into Production
DIKW Data Information Knowledge Wisdom |
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Term
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Definition
PBCA Plan Do Check Act
Six Sygma
Quality Management |
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Term
| Service Design and Release |
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Definition
| Deliver an IT Service that is fit for purpose (utility) and fit for use (warranty) |
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Term
| Service Knowledge Management |
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Definition
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Term
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Definition
| Respond to customer's changing business needs |
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Term
| Change Advisory Board (CAB) |
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Definition
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Term
| Release and Deployment Management |
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Definition
When change is approved...moved to Release Management.
Definitive Media Library (DML)
Location where approved versions of CI's are stored |
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