Shared Flashcard Set

Details

Service SOC's
McDonald's
77
Engineering
Professional
10/25/2012

Additional Engineering Flashcards

 


 

Cards

Term
Cash to present time
Definition
45
Term
Greeting to completion of order
Definition
90
Term
Total Customer Experience
Definition
3:30
Term
Maximum time customer should wait for greeting
Definition
10 sec
Term
Time to take order
Definition
20-25 sec
Term
Never _____ the customer
Definition
interrupt
Term
Make sure the order is ________
Definition
accurate
Term
Always _________ to make more money
Definition
suggestive sale
Term
Let them know their _______
Definition
total
Term
Direct the customer to the ________
Definition
cashier
Term
How many drinks does it take to require a drink holder?
Definition
2
Term
Never ____ the ice when it is entering the cup
Definition
touch
Term
After capping lid your next step is to...?
Definition
press beverage type. ie. tea,coke,sprite.
Term
If drinks are wet we ____ them off
Definition
wipe
Term
When serving coffee step 1 is to select the right _____
Definition
size
Term
Coffee step 2 Mark how many _____ & ______ the customer requests
Definition
creams and sugars
Term
Coffee step 3 Always add _______ first
Definition
cream
Term
Coffee step 4 Add the correct number of other ______
Definition
sweetners
Term
Coffee Step 5 Place Coffee on a _____ surface and add ______ to the cup
Definition
flat, add coffee
Term
Coffee Step 6 Carefully secure the _____ and double check it
Definition
lid
Term
The runner is to assemble the order in
Definition
12-16 seconds
Term
For the runner a green box means
Definition
Order is being assembled
Term
For the runner a yellow flashing box means
Definition
Order has been runner served, but an item is being added or removed from it.
Term
Assembling the order step 1 is selecting the right _____ size
Definition
bag
Term
Take 1 ____ and 1 _____ for each cold drink from the ABS.
Definition
napkin,straw
Term
Bag should be ______ when putting the napkin and straws in
Definition
sideways
Term
_______ is the first thing to go in the bag after napkins and straws
Definition
Condiments
Term
______ is the second thing that goes in the bag after straws and napkins
Definition
Sandwiches
Term
______ should be turned up-right after sandwiches are in it
Definition
bag
Term
______ fold the bag
Definition
double
Term
If order is not complete we should leave the bag _____
Definition
open
Term
When timing the order fries should not be held longer than _____ mins
Definition
7
Term
Check ______ ______ to make sure sandwich is correct
Definition
grill slip
Term
If the car is not ready to be presented with food in 10-15 seconds it should be _____
Definition
parked
Term
Greeting the customer as a cashier you should always be ______
Definition
smiling
Term
_______ is the amount of time to receive payment
Definition
15 sec
Term
you should _______ _______ to the customer at the window when they arrive
Definition
state total
Term
The last thing the cashier hands out the window is the _____
Definition
reciept
Term
The cashier should _____ the customer for coming and direct them to the next window
Definition
thank
Term
10-15 seconds is the amount of time you have to ______ an order when the customer is at the window
Definition
present
Term
Green order header means the order has been _______
Definition
served
Term
Red order header means that the order has not been ______ served or held. Wait for order to be completed
Definition
completely
Term
Yellow order bar means you need to ______ the bag
Definition
check
Term
Green order bar with red bar means that the customer should be ______
Definition
parked
Term
The last thing you say to the customer...
Definition
thank you, come again
Term
Assembly order 1
Definition
McCafe Coffee
Term
Assembly order 2
Definition
Cold Drinks
Term
Assembly order 3
Definition
Salads
Term
Assembly order 4
Definition
Hot Drinks, Coffee
Term
Assembly order 5
Definition
Condiments
Term
Assembly order 6
Definition
Happy meal w/ Fries
Term
Assembly order 7
Definition
Happy meal w/ Apple Dippers
Term
Assembly order 8
Definition
HLZ items
Term
Assembly order 9
Definition
Cookies
Term
Assembly order 10
Definition
Fries
Term
Assembly order 11
Definition
Ice Cream
Term
McFlurry Dessert step 1
Definition
Pick the size of the McFlurry
Term
McFlurry Dessert step 2
Definition
Fill the cup
Term
McFlurry Dessert step 3
Definition
Cap it
Term
McFlurry Dessert step 4
Definition
Blend it
Term
McFlurry Dessert gets blended for
Definition
5-8 sec
Term
McFlurry Dessert step 5
Definition
detach spoon and serve
Term
Making Sweet tea step 1
Definition
prepare hot water
Term
Making Sweet tea step 2
Definition
32oz of hot water to preparation area
Term
Making Sweet tea step 3
Definition
Wash hands and get gloves
Term
Making Sweet tea step 4
Definition
Pour Sugar into clean, 4 gallon sweet tea container
Term
Making Sweet tea step 5
Definition
Add hot water to tea mixture
Term
Making Sweet tea step 6
Definition
Mix for 2min
Term
Making Sweet tea step 7
Definition
Remove and Discard gloves
Term
Holding time for sweet tea
Definition
8 hours
Term
Cone gets how many oz?
Definition
3oz
Term
McFlurry 8oz cup gets how many OZ?
Definition
6oz
Term
McFlurry 12oz cup get how many oz?
Definition
9oz
Term
Sundae get how many oz?
Definition
5oz
Term
Start up time for soft serve ice cream?
Definition
15min
Term
Holding time for McFlurry in freezer?
Definition
30min
Term
Pies are good for?
Definition
4 hours
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