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Definition
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| Greeting to completion of order |
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Definition
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| Total Customer Experience |
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Definition
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| Maximum time customer should wait for greeting |
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Definition
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| Make sure the order is ________ |
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Definition
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Term
| Always _________ to make more money |
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Definition
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Term
| Let them know their _______ |
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Definition
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Term
| Direct the customer to the ________ |
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Definition
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Term
| How many drinks does it take to require a drink holder? |
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Definition
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Term
| Never ____ the ice when it is entering the cup |
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Definition
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Term
| After capping lid your next step is to...? |
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Definition
| press beverage type. ie. tea,coke,sprite. |
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Term
| If drinks are wet we ____ them off |
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Definition
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Term
| When serving coffee step 1 is to select the right _____ |
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Definition
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Term
| Coffee step 2 Mark how many _____ & ______ the customer requests |
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Definition
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| Coffee step 3 Always add _______ first |
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| Coffee step 4 Add the correct number of other ______ |
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Definition
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Term
| Coffee Step 5 Place Coffee on a _____ surface and add ______ to the cup |
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Definition
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Term
| Coffee Step 6 Carefully secure the _____ and double check it |
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Definition
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Term
| The runner is to assemble the order in |
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Definition
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Term
| For the runner a green box means |
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Definition
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Term
| For the runner a yellow flashing box means |
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Definition
| Order has been runner served, but an item is being added or removed from it. |
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Term
| Assembling the order step 1 is selecting the right _____ size |
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Definition
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Term
| Take 1 ____ and 1 _____ for each cold drink from the ABS. |
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Definition
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Term
| Bag should be ______ when putting the napkin and straws in |
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Definition
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Term
| _______ is the first thing to go in the bag after napkins and straws |
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Definition
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Term
| ______ is the second thing that goes in the bag after straws and napkins |
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Definition
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Term
| ______ should be turned up-right after sandwiches are in it |
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Definition
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Term
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Definition
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Term
| If order is not complete we should leave the bag _____ |
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Definition
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Term
| When timing the order fries should not be held longer than _____ mins |
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Definition
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Term
| Check ______ ______ to make sure sandwich is correct |
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Definition
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Term
| If the car is not ready to be presented with food in 10-15 seconds it should be _____ |
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Definition
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Term
| Greeting the customer as a cashier you should always be ______ |
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Definition
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Term
| _______ is the amount of time to receive payment |
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Definition
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Term
| you should _______ _______ to the customer at the window when they arrive |
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Definition
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Term
| The last thing the cashier hands out the window is the _____ |
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Definition
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Term
| The cashier should _____ the customer for coming and direct them to the next window |
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Definition
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Term
| 10-15 seconds is the amount of time you have to ______ an order when the customer is at the window |
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Definition
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Term
| Green order header means the order has been _______ |
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Definition
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Term
| Red order header means that the order has not been ______ served or held. Wait for order to be completed |
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Definition
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Term
| Yellow order bar means you need to ______ the bag |
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Definition
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Term
| Green order bar with red bar means that the customer should be ______ |
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Definition
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Term
| The last thing you say to the customer... |
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Definition
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Definition
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Definition
| Happy meal w/ Apple Dippers |
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Definition
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Definition
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Definition
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Definition
| Pick the size of the McFlurry |
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Definition
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Definition
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Definition
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Term
| McFlurry Dessert gets blended for |
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Definition
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Definition
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Term
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Definition
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Term
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Definition
| 32oz of hot water to preparation area |
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Term
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Definition
| Wash hands and get gloves |
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Term
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Definition
| Pour Sugar into clean, 4 gallon sweet tea container |
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Term
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Definition
| Add hot water to tea mixture |
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Term
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Definition
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Term
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Definition
| Remove and Discard gloves |
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Term
| Holding time for sweet tea |
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Definition
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Term
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Definition
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Term
| McFlurry 8oz cup gets how many OZ? |
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Definition
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Term
| McFlurry 12oz cup get how many oz? |
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Definition
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Term
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Definition
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Term
| Start up time for soft serve ice cream? |
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Definition
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Term
| Holding time for McFlurry in freezer? |
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