Term
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Definition
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
Service Continuity Management
Information Security Management
Supplier Management |
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Term
| Service Catalog Management |
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Definition
Public facing
Written for customers to understand
Business Service Catalog
Technical Service Catalog |
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Term
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Definition
| Agreement between IT Service Provider and vendor |
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Term
|
Definition
| Ensure IT infrastructure is provided in most efficient manner |
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Term
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Definition
| Ensure systems are up according to SLA |
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Term
|
Definition
| Ensure IT Services can recover should incident occur |
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Term
|
Definition
Confidentiality
Integrity
Availability |
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Term
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Definition
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