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Sales Force Management
Chapter 12
27
Marketing
Undergraduate 4
07/28/2009

Additional Marketing Flashcards

 


 

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Term
full cost
Definition

  1. the more popular and traditional accounting methods 
  2. sometimes called net profit

Term
contribution margin
Definition
more popular and traditional accounting methods
Term
The essence of ______________ is to gather, classify, compare, and study cost data
Definition
marketing cost analysis
Term
To assess the lifetime value of a customer, a company would measure
Definition

  1. the potential for new business
  2. current sales from customers
  3. the cost of servicing that customer

Term
Marketing cost analysis can be used by sales managers to
Definition

 

  1. Assess output/input relationships by channel of distributions
  2. assess output/input relationships by product
  3. assess output/ input relationships by territory
  4. Deploy the firm's salespeople most effectively

 

Term
The three cost allocation approaches used in marketing sales analysis are
Definition
full costing, contribution analysis, and activity based costing
Term
In marketing cost analysis, materials would be a ___, while advertising would be a ____
Definition
cost; expense
Term
Which of the following would be most likely be considered a direct selling cost?
Definition
incentive compensation
Term
When measuring product costs, a product- line manager's salary would be a ___ cost, but when measuring territory costs, it would be a ___ cost.
Definition
Direct; indirect
Term
In contribution analysis, any___ of revenues over costs contributes to the common costs and profits.
Definition
Term
contribution margin advocates argue that
Definition
only those costs that can be specifically identified with the segment of the business should be deducted
Term
sales - variable manufacturing costs and other variable costs directly traceable to the segment equal
Definition
contribution margin
Term
When assessing segment performance,___ should not be allocated
Definition
indirect costs
Term
In ABC accounting, _____ are used to drive the _____ that are needed.
Definition
resources; activities
Term
Activity-based accounting is based on the premise that almost all company activities are in support of _______ of goods and services to the customers
Definition
manufacturing, marketing, and delivery
Term
Which of the following is NOT one of the steps in conducting a marketing profitability analysis
Definition
separate accounting costs from marketing costs
Term
Which of the following is NOT one of the functional cost groups used in marketing cost analysis
Definition
direct selling costs
Term
Sales managers are typically most concerned with the profitability of 
Definition
regions, customers, divisions, and salespeople
Term
Which of the following is an example of a functional account
Definition
Direct selling
Term
Roberta wants to assess the profit contributions of her salesperson. To do this she will need to, 
Definition
Decide if their territories are large enough
Term
Even through profitability analysis requires both, marketers are more likely to conduct___ analysis than____ analysis
Definition
turnover rations; profit potential
Term
Activity based costing (ABC)
Definition
is based on the simple premise that almost all company activities are in support of manufacturing   (or producing), marketing, and delivering goods and services to the customer
Term
Sales cost
Definition
Expenses are to be treated as fixed, semifixed, or variable and how various costs should be allocated to segments must be made
Term
Direct selling
Definition
the salary and commission items need little explanation; they reflect what each representative is paid and the 1 percent commission each earned on what was sold.
Term
warehouse and shipping costs
Definition
the profitability analysis by sales representatives doesn't include an allocation for the warehouseperson's salary because that salary would continue regardless of what the sales rep sold. 
Term
order processing 
Definition
are the direct expenses for postage and supplies. most directly linked to the number of orders
Term
Return on assets managed (ROAM)
Definition

reflects both the contribution margin associated with a given level of sales and asset turnover

 

(contribution as a % of sales X asset turnover rate)

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