Term
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Definition
| occurs when employees are given the power in their jobs to do the things necessary to satisfy and make things right for customers |
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Term
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Definition
| an employee's recognition that their primary responsibility is to be of service to others |
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Term
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Definition
| the promised benefits a retailer offers in relation to the cost the consumer incurs |
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Term
| Customer Relationship Management (CRM) |
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Definition
| comprimised of an integrated information system where the fundamental unit of data collection is the customer, supplemented by relevant information on the customer |
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Term
| Performance appraisal and review |
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Definition
| the formal, systematic assessment of how well employees are performing their jobs in relation to established standards and the communication of that assessment to employees |
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Term
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Definition
| the drive that a person has to excel at activities, such as a job, that he or she undertakes |
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Term
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Definition
| includes direct dollar payments (wages, commission, bonuses) and indirect payments (insurance, vacation time, retirement plans) |
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Term
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Definition
| typically is composed of some base wage per hour, week, month, or year |
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Term
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Definition
| often composed of some bonus that is recieved if performance warrants |
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Term
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Definition
| a part of the total compensation package offered to many retail employees and may include health insurance, disability benefits, life insurance, retirement plans, child care, use of an auto, and financial counseling |
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Term
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Definition
| the process of enhancing the core job characteristics to improve the motivation, productivity, and job satisfaction |
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