Term
| Steps in Employment management process |
|
Definition
1. Recruit and select employees
2. Socialize and train new employees
3. Motivate and manage employees to achieve store performance goals
4. Evaluate employee performance and provide feedback
5.Compensate and reward employees |
|
|
Term
|
Definition
1. Structured Program
2. On-the-job learning experience
3. E-training
4. Blending Approach
5. Analyzing Successes and Failures |
|
|
Term
|
Definition
| 1 person will make the decision |
|
|
Term
|
Definition
| As a group, 1 person will help lead a team to make a decision |
|
|
Term
|
Definition
| Get people to transcend their personal needs for the sake of the group and generate excitement |
|
|
Term
|
Definition
rewards provided by either the employees manager or the firm such as compensation, promotion and recognition
(A la carte plans) |
|
|
Term
|
Definition
| give effective employees a choice of rewards for their good performance |
|
|
Term
|
Definition
are rewards employees get personally from doing their job well such as challenging work, helping others, meeting people, prestige and having fun.
Not about money
(Job enrichment) |
|
|
Term
|
Definition
| the redesign of a job to include a greater range of tasks and responsibilities the employee finds fulfilling |
|
|
Term
|
Definition
| is effective for motivating and retaining employees when the employees feel the plan is fair and that their compensation is related to their efforts |
|
|
Term
| Types of compensation programs |
|
Definition
Straight salary compensation
incentive compensation
-Straight commision
-Quota bonus plan
group incentives |
|
|
Term
|
Definition
-Offers flexibility in assigning employees to activities
-builds stronger employee commitment
-is easy for employees to understand
-is easy to administer
-Allows for better performance of non-selling activities such as customer service |
|
|
Term
|
Definition
Has high motivating potential
Has more variable cost
Relates compensation to productivity |
|
|
Term
|
Definition
Halo effect
Recency
leniency |
|
|
Term
|
Definition
objective measures (sales, margin, shrinkage)
Subjective measures (supervisor review) |
|
|
Term
|
Definition
1. Labor Scheduling
2. Maintenance
3. Energy (Lights, Utility)
4. Inventory shrinkage |
|
|
Term
|
Definition
| (accounting record - actual inventory) / sales |
|
|
