Term
| There are 6 ways to slow down a Customers' Drinking; name them |
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Definition
1. serve drinks with a water back
2. avoid pitchers to large groups
3. dont bring another person a drink upon another customers request
4. remove empty glasses from the table before bringing more
5. dont walk past their table as often
6. divert their attention to other activities |
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Term
| Once she has made the decision not to serve him any more alcohol,you should communicate what so that the situation shouldnt escalate. |
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Definition
A technique she might use is to focus on the legal ramifications of drinking and driving. She knows he droveIf she explains that she is doing him a favor by limiting his alcohol consumption, there is a chance he might listen.it to him in a way that will not escalate the threatening behavior.
himself to the bar and is planning to drive home.
She may also want to let him know that it is against house rules to serve him, and it may be against local ordinances as well - she's not passing judgment on him. If he continues to berate her, she should ask a co-worker or the manager for assistance before things get out of hand |
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Term
| Three focus points when 86ing someone |
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Definition
| focus on :i: instead of you statements.avoid any judgemental tones and suggest the legal ramifications such as DUI's or est. policies that forbid such service as it can result in a job loss.Another is for the persons well being such as hangovers& making it home safe |
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Term
| As a server is it your responsibility to notify other employee's of the decision to 86 a person and make sure they get home safely? |
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Definition
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Term
| How should you get a person home safe |
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Definition
If they are in a group make sure the DD is sober. Call a taxi, family or friend
If they decide to drive themself than call the authorities |
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Term
| Demonstrate Methods that Slow Customers' Drinking |
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Definition
When serving alcoholic beverages, serve a glass of water alongside.
Avoid pitcher service to large groups of people.
Do not bring a customer a drink upon another person's request.
Remove all empty glasses from the table first before serving the next drink.
Do not walk past their table as often.
Try to take their attention away from drinking with things such as pool tables, dance floors, or other activities that are available. |
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Term
| . As the bartender illustrated in this video, responsible alcohol service does not merely mean cutting off a person showing signs of intoxication, it also means? |
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Definition
| being aware of the rate of consumption and attempting to slow service |
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Term
| Why should you Offer food , coffee, or non-alcoholic beverages |
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Definition
| They the absorption of alcohol that hasn't reached the bloodstream. |
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Term
| Whats the best and worst foods to offer to slow the absorbtion of alchol to the bloodstream? |
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Definition
Best High Protein/fatty
Worst Salty snacks |
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Term
| should you provide FREE NON-ALCHOHOLIC BEVERAGES AND SNACKS for a designated driver. |
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Definition
| That depends on your co.policies but always serve whatever snacks policy allows to all patrons |
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Term
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Definition
Sudden/significant change in demeanor
Inappropriate/vulgar language
Mean/threatening behavior
sloppy disheaveled appearance
Inability to Remember
Carelessness with moneys
smell like alcohol
Less inhibitions |
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Term
| You should always know what types of What type of food or drink does your establishment allows to be served "on the house" in these types of situations? |
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Definition
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Term
| intervention techniques that can be useful in recognizing, minimizing, or preventing intoxication |
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Definition
| Not rushing when check IDs, knowing the signs of apparent intoxication, and counting drinks based on alcohol content, not number of glasses consumed are |
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Term
| A non-alcoholic drink may be served to _____ who is drinking heavily or anytime a customer requests one. |
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Definition
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Term
| A professional attitude when cutting off a customer or refusing service ______. |
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Definition
| can keep you in control of the situation |
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Term
| _____ is a good way to avoid any escalation of conflict when refusing service to a customer. |
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Definition
| Focusing on your establishment's policies and local ordinances |
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Term
| Non-alcoholic drinks are ______. |
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Definition
| a great way to keep designated drivers from consuming alcohol, while making them feel like they are still part of the social gathering N TO SLOW A CUSTOMER DOWN |
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Term
| It is a good idea to ______ before serving them and whenever serving a subsequent drink to determine their level of intoxication. |
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Definition
| talk and listen to customers |
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Term
| The best type of food to suggest to someone who is intoxicated is food high in carbohydrates. True or False? |
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Definition
| False. Food high in protein or fat will slow the absorption of alcohol into the bloodstream. |
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Term
| It is your responsibility to call the authorities if a highly intoxicated customer refuses any sort of _____ and decides to drive home. |
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Definition
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Term
| A responsible server will offer _____ to an intoxicated person in order to slow the absorption of the alcohol that has been consumed. |
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Definition
| food, coffee, or non-alcoholic beverages |
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Term
| It is recommended that you always keep ______. |
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Definition
| a log of incidents and customers who have been refused service or cut off |
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Term
| When _____, you should avoid statements that are judgmental or accusatory (such as "you" statements). |
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Definition
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Term
| Not rushing when check IDs, knowing the signs of apparent intoxication, and counting drinks based on alcohol content, not number of glasses consumed are _____. |
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Definition
| intervention techniques that can be useful in recognizing, minimizing, or preventing intoxication |
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Term
| It is your responsibility to call a taxi, family member, or friend to pick up someone who is too intoxicated to drive. True or False? |
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Definition
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Term
| If working in a motel or hotel bar establishment it is acceptable to offer a highly intoxicated customer a room for the night. True or False? |
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Definition
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